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MailChimp Customer FAQ

Top Answers & How-to Guides

How do I Contact MailChimp Customer Service?

The question we are asked most often is about how to talk to MailChimp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My MailChimp Password?

To reset your Mailchimp password, simply go to the login page and click Forgot password. Enter your username and wait for the...

How Do I Cancel My MailChimp Account?

If you have finished running the marketing campaign you were doing through Mailchimp, then you may want to close your Mailchimp...
Ask any question you have about MailChimp customer service, get an answer now.

Recent MailChimp Customer Questions

Why am I not receiving my 2 factor authentication code

There could be several reasons you're not receiving your 2-factor authentication code. Common issues include: your mobile device not having signal or an internet connection, your phone number being entered incorrectly, or your carrier blocking the message. Ensure your device is properly connected, double-check the number, and consider using an authenticator app as an alternative.
Asked Jul 7, 2024 6:41 PM

I'm being told I don't have an account

If MailChimp is telling you that you don't have an account, it's possible that you entered incorrect login credentials. Be sure to double-check your email address and password. You might also want to check your email inbox for any communications from MailChimp about changes to your account status. If the account was deleted, there would be a notification. Also, know that MailChimp accounts deactivated due to inactivity are irretrievable. Remember, account information is case sensitive, so be sure you're entering your details exactly as you registered them. If you've forgotten your password, use the 'Forgot Password' link to reset it.
Asked Mar 19, 2024 1:44 PM

Help me with my MailChimp customer service issue

Account Management

How Do I Reset My MailChimp Password?

To reset your Mailchimp password, simply go to the login page and click Forgot password. Enter your username and wait for the...

How Do I Cancel My MailChimp Account?

If you have finished running the marketing campaign you were doing through Mailchimp, then you may want to close your Mailchimp...

How do I get technical support for My MailChimp account?

Email marketing is tricky enough. Don't waste your time trying to figure out you MailChimp problems on your own and instead get...

Subscriber Management

Can I import my existing email list to MailChimp?

MailChimp allows users to import their existing email lists easily, supporting formats like CSV and TXT. Users can map fields...

What is the maximum number of subscribers I can have in my MailChimp account?

The number of subscribers allowed in a MailChimp account depends on the chosen pricing plan. The Free plan typically supports...

Campaign Features

What are the different types of campaigns I can create in MailChimp?

MailChimp provides various campaign types including regular newsletters, automated emails based on user actions, targeted...

Can I schedule emails to be sent at a specific time in MailChimp?

MailChimp provides a feature to schedule emails for later delivery, allowing users to set a specific date and time in their...

Can I send personalized emails with MailChimp?

MailChimp allows users to send personalized emails using segmentation tools and merge tags to tailor messages based on audience...

Can I create targeted segments for my audience?

MailChimp enables users to create targeted segments by dividing contacts based on criteria like location, engagement, and...

Integrations and Support

Can I integrate MailChimp with other platforms like WordPress or Shopify?

MailChimp offers integrations with platforms like WordPress and Shopify, allowing users to enhance their email marketing. Users...

What integrations does MailChimp support?

MailChimp offers a variety of integrations with e-commerce platforms like Shopify and WooCommerce, CRM systems such as...

Analytics and Performance

What analytics are available for my campaigns?

MailChimp provides numerous analytics tools to evaluate email campaign performance. Users can view overview reports...

How do I improve my email deliverability?

Improving email deliverability requires maintaining a clean email list, using double opt-in methods, segmenting your audience...
We look to the MailChimp issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MailChimp issues reported to GetHuman

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