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Match.com Customer FAQ

Top Answers & How-to Guides

What is Match.com's Phone Number?

The question we are asked most often is about how to talk to Match.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need to input...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting up a...
Ask any question you have about Match.com customer service, get an answer now.

Recent Match.com Customer Questions

why does my account indicate I liked someone when I havent

It’s possible that someone you liked has viewed your profile and the system automatically registered that action. There may also be instances of technical glitches or erroneous notifications. We recommend checking your activity log to see if you might have liked them without realizing it. If the issue continues, please consult the latest updates for account management.
Asked Jul 7, 2025 8:19 PM

I paid to be a Platinum member and I can NOT see Looking for something serious or New Members?? Anna Ellerson

If you are a Platinum member and cannot see the "Looking for Something Serious" or "New Members" features, ensure that you are using the latest version of the app or browser. Sometimes, clearing your cache or refreshing the page can help. Additionally, check your account settings to verify that your membership is active and there are no restrictions on your profile. If issues persist, please refer to the most up-to-date contact information available on this page for further assistance.
Asked Jul 7, 2025 2:36 PM

I got all the way through joining and payment information and then it said there were problems and to try again and then it all went away!!!

It sounds like there may have been a technical issue during your signup process. We recommend starting the registration process again, ensuring that all information is entered correctly. If this problem persists, it could be helpful to check your internet connection or try a different browser.
Asked Jun 26, 2025 9:48 PM

I have written many times to try to change my forgotten password

If you've forgotten your password, you can use the "Forgot Password" feature on the login page to reset it. Follow the prompts to receive a password reset link via email. If you continue to have issues, make sure to check your spam or junk mail folder for the email.
Asked Jun 25, 2025 2:56 PM

My phone number cannot be verified so I can’t log in into my account

If your phone number cannot be verified for logging into your Match.com account, please ensure that the number is entered correctly and that you have access to receive verification codes. Check for any network issues on your device. If the problem persists, you may need to follow the account recovery steps provided on the Match.com login page.
Asked Jun 2, 2025 4:57 AM

Help me with my Match.com customer service issue

Account Management

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need to input...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting up a...

How Do I Change My Age on My Match.com Profile?

Mistakes can happen when setting up something important like a dating profile. Here's how you can go about changing things like your...

How Do I Change My Email Address on Match.com?

Match.com makes it a cinch to update your email address, username, date of birth, and location as well as provides options if you encounter...

How Do I Update My Email Notifications on Match.com?

Match.com is a dating website and app that makes it easy to customize your notification settings to fit your preferences. You can log...

How Do I Change My Location on My Match.com Account If I Just Moved?

You can change your location on Match.com, if you've just moved, by changing your account settings online. Alternatively, you can contact...

How do I recover my Match.com account?

Online dating on Match.com has become popular worldwide, but users may face account issues like suspension or forgotten information....

Profile Management

How Do I Delete My Favorites on Match.com?

There are multiple ways to delete favorites on Match.com. Favorites are also called "likes". First, go to the Match.com website and...

How Do I Set My Match.com Profile Picture?

Match.com is one of the most popular online dating websites since it was created in 1995. It has an impressive success record in creating...

How do I block or unblock someone on Match.com?

Match.com users can block up to 2,000 people from contacting them. To block or unblock users, log in to your account, find the

How do I verify my Match.com profile?

Verifying a Match.com profile is a valuable step to enhance credibility and improve the chances of connecting with potential matches. The process usually involves submitting a recent photo of oneself along with a verification code provided by Match.com. Users may be prompted to take a specific photo that includes a unique pose or gesture to prove authenticity. Once the photo is submitted, Match.com may take a short period to review the submission and confirm if it meets their standards for verification. After approval, a verified badge may appear on the user's profile, indicating to others that they have been authenticated. It is wise to check the official Match.com help section for the most current guidelines and steps for profile verification, as procedures may vary over time....

Subscription and Billing

How Do I Cancel My Match.com Subscription?

Learn all the ways to cancel your Match.com subscription as quickly and pain free as possible.

Can I get a refund from Match.com?

Match.com is an online platform for singles to mingle and find partners. To cancel a subscription and request a refund, log into your...

Safety and Support

What Do I Do If My Match.com Is Blocked?

Match.com is a large name in the online dating market. When you sign up to use Match.com, you agree to follow the terms of use stated...

How do I report someone on Match.com?

If a user encounters a situation that requires reporting someone on Match.com, they can follow a few straightforward steps to address After submitting the report, the Match.com team will review the information provided and take appropriate action as necessary, which may include warning the user, temporarily suspending their account, or even terminating it, depending on the severity of the issue. Users are encouraged to take their safety seriously and to use this reporting feature whenever they feel uncomfortable. For additional information, it is advisable to check the current web page for specific guidelines on this process....

What are the safety policies that Match.com has in place for users?

Match.com takes user safety very seriously and has implemented several policies and features designed to create a secure environment One notable feature is the comprehensive profile verification system. Users can verify their accounts through various methods to enhance authenticity and reduce the chance of encountering fraudulent profiles. Additionally, Match.com encourages users to create detailed profiles while keeping personal information, such as location and contact details, confidential until trust is established. Privacy settings play a significant role in user safety. Match.com offers customizable privacy options that allow users to control who can view their profile and photos. This empowers users to decide how much they wish to share with potential matches. Furthermore, important resources are available for reporting any abusive behavior or suspicious activities. Match.com usually encourages users to report any interactions that make them uncomfortable. The platform strives to respond to such reports promptly, thus maintaining a safer environment for everyone. Lastly, Match.com may provide safety tips and advice on their website to guide users on best practices when navigating online dating. These tips often include suggestions such as meeting in public places for initial encounters and communicating through the platform before sharing personal contact information. For the latest and most specific information regarding safety policies, users are encouraged to visit the official Match.com website and review the current guidelines and resources available....

What happens to my matches if I delete my account?

When a user deletes their Match.com account, all matches, messages, and profiles are permanently removed from the platform. This means...
We look to the Match.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Match.com issues reported to GetHuman
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