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National Grid Customer FAQ

Top Answers & How-to Guides

What is National Grid's Phone Number?

The question we are asked most often is about how to talk to National Grid customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change the Address on My National Grid Account?

If you change your location to a place where National Grid still offers its services, you will have to change the address on...
Ask any question you have about National Grid customer service, get an answer now.

Recent National Grid Customer Questions

I have stopped getting bills for my auto pay account. How do I get this fixed?

To receive your bills again for your auto pay account, you can try the following steps. Firstly, check your online National Grid account, particularly your email settings. You may have chosen to switch to paperless billing, so check your emails, including the spam folder. If this doesn't solve the issue, you will need to contact National Grid's customer service. They can verify your account information and make changes if needed to ensure you're receiving your bills. Have your account number handy to speed up this process. If the issue persists, it may be due to a system error on National Grid's end, and they can work on resolving this for you.
Asked Mar 29, 2024 3:35 PM

I need to send a written letter to National Grid Customer Service. Please give me the address.

You can send written correspondence to National Grid customer service at the following address: National Grid Customer Service Center C-3 300 Erie Boulevard W. Syracuse, NY 13202 United States Please make sure to include all relevant details about your issue or inquiry and your own contact information so they can get back to you in a timely manner. Please note, their response times may also depend on their current volume of correspondence.
Asked Mar 1, 2024 2:28 PM

Help me with my National Grid customer service issue

Emergency and Outages

How Do I Check for a Power Outage in My Area with National Grid?

If your power is out and you get your power through National Grid, you can check with National Grid on the progress it has made...

How can I report a gas leak to National Grid?

To report a gas leak, evacuate the area immediately and avoid sparking devices. Then call National Grid's emergency line from a...

What should I do if I experience a service interruption?

When facing a service interruption, first check if the issue is widespread or localized using National Grid's website or social...

Service Management

How Do I Switch the National Grid Bill into My Name?

As a customer you can switch the National Grid bill in your name by contacting customer support representatives. The agents...

How Do I Change the Address on My National Grid Account?

If you change your location to a place where National Grid still offers its services, you will have to change the address on...

How Do I Switch a National Grid Bill into My Name?

If you're changing your living situations or setting up a business, you may need to switch National Grid gas and/or electricity...

How Do I Set Up Service with National Grid?

When you first move in to your new home, you need to activate National Grid service. The process is very easy with these...

What are the steps to disconnect my service with National Grid?

To disconnect service with National Grid, customers should settle any outstanding balances, clarify if they are moving or...

Billing and Payments

What payment options does National Grid offer?

National Grid offers a variety of payment options to conveniently manage utility bills, including online payments, automatic...

How can I set up automatic payments for my National Grid bill?

To establish automatic payments for a National Grid bill, customers can use the online account portal to log in or create an...

How do I report a billing discrepancy to National Grid?

To report a billing discrepancy, first collect your account details and relevant bills. Review them for any errors, then visit...

How does National Grid's budget billing program work?

National Grid's budget billing program allows customers to manage energy costs by spreading payments over twelve months. It...

What should I do if I find an unauthorized charge on my bill?

If someone notices an unauthorized charge on their National Grid bill, they should promptly review the bill for accuracy and...

Meter and Usage

What are the eligibility requirements for energy assistance programs?

Eligibility for energy assistance programs varies by program and location, generally focusing on income, residency, type of...

How can I read my National Grid meter?

To read your National Grid meter, check whether it is analog or digital. For analog, read the dials from left to right and...
We look to the National Grid issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
National Grid issues reported to GetHuman
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