Norwegian Airlines Customer FAQ

Norwegian Airlines operates a diverse range of destinations, primarily in Europe and to some select international locations. As a low-cost In addition to its robust European network, Norwegian Airlines has been known to offer transatlantic flights to cities in North America, including New York City, Los Angeles, and Fort Lauderdale. It is important to note that the airline's route offerings may change periodically based on seasonal demand and strategic adjustments. Therefore, for the most accurate and current information on destinations served by Norwegian Airlines, it is advisable to visit their official website. There, passengers can explore routes, check flight availability, and view any new destinations that might be introduced. Additionally, the website often includes updates regarding any travel restrictions or changes that could impact flight schedules....

Norwegian Airlines has a different approach to meals on their flights compared to traditional airlines. Generally, meals are not included For those flying in Premium Class, complimentary meals and beverages are typically included, providing a more enhanced dining experience. It is worth noting that passengers can also pre-order meals online prior to their flight, which may provide additional options or convenience. For the most accurate and up-to-date information regarding meal options and pricing, it is advisable to check the official Norwegian Airlines website, where current offerings and services are clearly outlined....

Norwegian Airlines offers Wi-Fi on many of its long-haul flights, allowing passengers to stay connected during their journey. However,...

Norwegian Airlines typically offers a variety of entertainment options on long-haul flights to enhance passenger experience. Passengers In addition to visual entertainment, passengers may also have access to an assortment of audio options, including music playlists and podcasts. For those who prefer reading, Norwegian Airlines often provides digital newspapers and magazines that can be accessed via the onboard Wi-Fi. Furthermore, travelers can expect to encounter games and quizzes for added engagement during the flight. It is worthwhile to note that the overall entertainment offerings may vary depending on the aircraft type and route, so passengers should check the specific details on the current web page prior to their journey for the most accurate information. Overall, Norwegian Airlines aims to make long-haul travel as enjoyable and entertaining as possible....

Norwegian Airlines has specific baggage policies that vary based on the type of ticket purchased. For travelers with a Low Fare ticket, For those who book a Flex or Premium ticket, the baggage allowance improves. Passengers are usually permitted to bring two cabin bags on board, with the larger bag generally weighing up to ten kilograms and accommodating the dimensions of 55 cm x 40 cm x 23 cm. Checked baggage options may also be available, allowing passengers to check in larger items, typically with a weight limit ranging from twenty to thirty-two kilograms, depending on the ticket type. It is important to check the specific policies on the Norwegian Airlines website for precise information, as policies may change and are subject to additional charges....

Norwegian Airlines does allow travelers to bring pets on board, but there are specific guidelines and regulations that need to be followed. It is important to note that there are restrictions on certain breeds, and Norwegian Airlines does not permit the transportation of animals in the cargo hold, so all pets must travel in the cabin. In addition, passengers are advised to inform the airline in advance of their intention to travel with a pet, as there are a limited number of spaces available for animals in the cabin. For the latest information on pet travel policies, including any specific documentation required, it is recommended to check the official Norwegian Airlines website. This will ensure that you have the most accurate and up-to-date details regarding traveling with a pet....

Norwegian Airlines has a clear policy in place to assist passengers who have lost their baggage. When luggage is reported as lost, Norwegian Airlines typically conducts an investigation into the lost luggage which can take a few days. If the baggage is located, the airline will arrange for it to be delivered to the passenger's address. In cases where the baggage cannot be found within a certain timeframe, usually around twenty-one days, it may be considered permanently lost. Passengers may then be eligible for compensation depending on the specific circumstances and the value of the lost items. It is important for passengers to retain any receipts for necessary expenses incurred due to the delay in receiving their baggage, as this may aid in the compensation process. For the most accurate and up-to-date information regarding lost baggage policies, passengers are encouraged to visit Norwegian Airlines’ official website....

Norwegian Airlines operates a loyalty program known as Norwegian Reward. This program is designed to reward travelers for flying with In addition to earning CashPoints, Norwegian Reward members can also enjoy various benefits and perks, such as priority boarding and access to exclusive partner offers. The program has different tiers, allowing members to move up in status based on their activity. Higher tiers come with additional benefits that enhance the overall travel experience, such as bonus CashPoints and additional luggage allowances. Norwegian Airlines encourages travelers to sign up for the program, as it adds value to their flying experience. Those interested in joining the Norwegian Reward program can find more information, including how to enroll and manage their accounts, on the current Norwegian Airlines website. This platform provides all necessary details regarding the program, including the latest terms and conditions....

Norwegian Airlines offers a variety of payment methods to accommodate its customers. Travelers can typically use major credit and debit Customers purchasing tickets on the Norwegian Airlines website may also find the option to utilize bank transfers, depending on their location. It is important to check the specific payment methods available during the booking process, as they may vary based on the country of departure or the type of flight booked. For the most current information about accepted methods of payment, customers are encouraged to visit the official Norwegian Airlines website, where they can find detailed guidance related to payment options for their specific purchase situation....

Norwegian Airlines has a rewards program called "Norwegian Reward," which allows travelers to earn points, known as CashPoints, when In addition to flights, Norwegian Reward members can also earn points through various partner companies, including hotels, car rental services, and travel-related purchases. Members can also take advantage of promotions that offer bonus points for specific activities or during certain periods. It is also important to note that the amount of CashPoints earned may vary based on membership tier within the program, as higher tiers often receive enhanced earning opportunities. To maximize the points earned, travelers should regularly check the Norwegian Airlines website for updated information and offers related to the Norwegian Reward program....

Yes, changes to a booking with Norwegian Airlines are typically possible, depending on the fare type purchased and the specific terms Norwegian Airlines offers a self-service option on their website, where travelers can easily manage their bookings. By entering their booking reference and last name, passengers can view their itinerary and any options available for modification. Alternatively, should there be difficulty making changes online, passengers may consider reviewing the most current information provided on the Norwegian Airlines website for further assistance and guidelines on how to proceed. For specific situations or complex requests, directly consulting the booking management section on their website is the best approach....

Norwegian Airlines has specific cancellation and refund policies that vary based on the type of ticket purchased and the fare rules For the most part, low-cost and basic fares, which are often the most economical options, may be non-refundable. This means that if a traveler needs to cancel their flight, they will not receive a refund for the ticket price. However, it is sometimes possible to apply for a refund of taxes and fees if the ticket is canceled within a certain time frame, though the specifics can vary. In contrast, higher-tier fare options often provide more flexibility. Passengers who purchase these tickets may enjoy options to change their travel dates or cancel their flights for a refund, albeit possibly subject to certain fees. It is worth noting that if a flight is significantly delayed or canceled by the airline, travelers may be entitled to a full refund or the option to rebook their flight without penalty. In the event of cancellations due to extraordinary circumstances, such as severe weather or emergencies, Norwegian Airlines may also offer refund options or the ability to reschedule flights. To obtain the most accurate and up-to-date information regarding cancellation and refund policies, travelers are encouraged to visit the official Norwegian Airlines website, as policies can change and may contain important details specific to individual bookings....

Norwegian Airlines has specific policies in place to address flight delays and cancellations, ensuring that passengers are informed In the case of flight cancellations, Norwegian Airlines typically offers passengers the option to either rebook their flight at no additional charge or obtain a refund for the unused portion of their ticket. The airline often communicates directly with affected passengers to facilitate these options efficiently. It is important to note that compensation for delays or cancellations may be subject to specific regulations and conditions, such as the cause of the disruption and applicable laws, which can vary by region. Passengers are encouraged to familiarize themselves with these regulations to understand their rights in different circumstances. For the most accurate and up-to-date information regarding flight delays or cancellations, it is advisable for passengers to visit Norwegian Airlines' official web page. The airline's website can provide comprehensive details on policies, compensation eligibility, and any other pertinent information needed to navigate these situations smoothly....

Norwegian Airlines offers several options for upgrading your seat, catering to different preferences and budgets. Passengers can typically For those who have already purchased an economy ticket, Norwegian Airlines may also provide opportunities to upgrade to premium class through their website or mobile app. It is worth noting that upgrades are generally subject to availability and may incur an additional fee. Additionally, Norwegian Airlines sometimes offers upsell options at check-in, allowing passengers to bid for upgrades to premium class on desired flights. To get the most current information on available upgrades and pricing, visiting the official Norwegian Airlines website is advisable, as this will provide the necessary details specific to your flight and travel date....

Norwegian Airlines has specific policies in place for traveling with infants and children that are designed to ensure a safe and comfortable For children aged two and above, they are required to have their own seat. Norwegian Airlines recommends that parents use an appropriate child safety seat for children under the age of four, which can often be installed in the aircraft seat. It is advisable to check if the specific seat is approved for airline use. Families traveling with children also have access to priority boarding, which can make the experience more convenient. Additionally, the airline offers options for purchasing meals for children in advance. For further details and any potential updates, it may be helpful to refer to the official Norwegian Airlines website where you can find the most current information on travel policies for infants and children....

Norwegian Airlines offers various options for seat selection to cater to different passenger preferences. When booking a flight, passengers In addition, Norwegian Airlines often provides an option to select seats during the online check-in process, usually starting twenty-four hours before the flight departure. Passengers can also use the airline's mobile app or website to select or change their seats at this time. It is important to note that specific seat selection policies may vary depending on the ticket type purchased, so travelers should review the details associated with their booking for the most accurate information. For the latest options and details regarding seat selection, it can be helpful to visit Norwegian Airlines' official web page....

Norwegian Airlines has specific policies regarding seat selection that may vary based on the fare type purchased. Typically, when a It is important to note that Norwegian Airlines usually allows passengers to check in online and select their seats closer to the departure date, which may also incur additional charges. For the most accurate and up-to-date information about seat selection fees, it is advisable to visit the Norwegian Airlines website. There, passengers can find details specific to their booking and fare type, which will provide clarity on any charges associated with seat selection....