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Prometric Customer FAQ

Top Answers & How-to Guides

What is Prometric's Phone Number?

The question we are asked most often is about how to talk to Prometric customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Prometric customer service, get an answer now.

Recent Prometric Customer Questions

ماهي المدن التي يتم امتحان البرومترك فيها بالمملكه العربيه السعوديه

توجد امتحانات البرومترك في عدة مدن بالمملكة العربية السعودية، بما في ذلك: الرياض، جدة، الدمام، والخبر. يمكن أن تكون هناك مدن أخرى أيضاً ولكن يُفضل مراجعة المعلومات المتاحة لهذا الغرض.
Asked Feb 3, 2025 5:23 PM

Setting up accommodation for Massachusetts CSL test

If you need testing accommodations for the Massachusetts Construction Supervisor License (CSL) exam with Prometric, you must apply for them at the time you register for your test. You'll need to provide documentation to verify your need for accommodations. The process will typically involve completing an Accommodations Request Form and providing supporting documentation from a qualified professional verifying your given condition. Once your accommodations request is approved by Prometric, they will provide the necessary setup for you during your exam. However, keep in mind the review and approval process may take up to 10 business days. It is important to apply as early as possible to ensure everything is in place on your testing day.
Asked Apr 10, 2024 2:56 PM

My money was taken but i did not recieve a confimation

We're sorry to hear that you've experienced this issue. To address this, first, check your spam or junk email folders for the confirmation email. If you still haven't received a confirmation, it's possible that there may be a delay in the system, or there might have been an issue with the transaction. Please wait a few hours and check again. If the problem persists, it is advisable to reach out directly to Prometric for assistance. They'll be able to verify your payment status and whether your booking was successful.
Asked Mar 5, 2024 5:17 AM

Help me with my Prometric customer service issue

Scheduling and Payment

How Do I Schedule a Test Date with Prometric?

Prometric is known in the industry for its technology-enabled test assessment solutions. If you wish to schedule a test date...

What is the cost of taking a test with Prometric?

The expense of taking a test with Prometric depends on various elements, including the exam type, the organization managing it,...

What forms of payment are accepted by Prometric?

Prometric accepts several payment methods for exams, mainly credit and debit cards like Visa, MasterCard, American Express, and...

Can I reschedule or cancel my test with Prometric?

Individuals can usually reschedule or cancel tests with Prometric, but policies may differ by exam. It is essential to check...

How far in advance should I schedule my test with Prometric?

To ensure you get your desired date and location for a test with Prometric, it is best to book several weeks in advance,...

Test Day Requirements

What do I need to bring with me on the day of the test?

On test day, individuals should bring a valid, government-issued photo ID, such as a driver's license or passport, along with...

Is there any special accommodation for test-takers with disabilities?

Prometric provides various accommodations for test-takers with disabilities to ensure equitable testing experiences. These may...

Can I bring a calculator or other electronic devices to the test?

Prometric has strict regulations on electronic devices during tests, prohibiting personal items like calculators and mobile...

What identification is required on test day?

On the examination day, candidates must present a government-issued photo ID that includes their name, signature, and photo,...

Results and Retakes

How long does it take to receive my test results from Prometric?

The duration for receiving test results from Prometric varies by exam and certifying agency. Generally, results arrive within...

What is the policy for retaking a test with Prometric?

Prometric has specific guidelines for retaking tests, typically including a waiting period after an unsuccessful attempt. The...

Can I request a refund if I am unable to take the test as scheduled?

Candidates unable to take their scheduled test at a Prometric Test Center may request a refund, but must check the specific...

Test Center Information

Where are Prometric testing centers located?

Prometric operates testing centers globally, situated mainly in urban areas within various countries, including the United...

Are there any age restrictions for taking a test with Prometric?

Prometric does impose age limits on tests, usually requiring candidates to be at least 18 years old, especially for...

Is there a practice test available before my official test?

Prometric offers various preparation resources, including potential practice tests for certain exams. The availability of these...

Can I take my test in a language other than English?

Availability of testing in languages other than English varies by exam at Prometric. While some exams are only in English,...

What should I do if I miss my scheduled test appointment?

If someone misses their test appointment with Prometric, they should first check the cancellation and rescheduling policies...
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Prometric issues reported to GetHuman
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