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ROBLOX Customer FAQ

Top Answers & How-to Guides

What is ROBLOX's Phone Number?

The question we are asked most often is about how to talk to ROBLOX customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Appeal a Ban on ROBLOX?

If you've been banned on Roblox and are looking to appeal the ban, then there are a few things that you can try. The most...

How Do I Verify My Email with ROBLOX?

Roblox is an online gaming platform and verifying your email is important for access to your account. You can verify your email...
Ask any question you have about ROBLOX customer service, get an answer now.

Recent ROBLOX Customer Questions

I got logged out of roblox, the password didn’t work and I didn’t have any email or phone numer attached. What shall I do?

If you got logged out of ROBLOX and don’t have an email or phone number associated with your account, recovering your account can be challenging. Unfortunately, without these recovery options, we recommend creating a new account. Ensure to set up an email or phone number for future account recovery. Keeping your account secure with these options is essential to avoid similar issues.
Asked Jul 22, 2025 5:28 PM

I purchased 20 dollars of Robux and it has been almost a week and I still haven't received it

If you've purchased Robux and haven't received them after a week, it may be helpful to check your transaction history for any updates. Sometimes, delays can occur due to processing times. You can also verify that your payment was successfully processed. Please refer to the most up-to-date contact information provided on this page for assistance with this issue.
Asked Jun 22, 2025 6:56 AM

تم سرقة احسابي بعبر رابط واغيير كلمة المرور

نأسف لسماع ما حدث لك. للحفاظ على أمان حسابك، من المهم تغيير كلمة المرور الخاصة بك في أسرع وقت ممكن. يمكنك مراجعة إعدادات الأمان والإجراءات للحد من أي وصول غير مصرح به. تأكد من استخدام كلمات مرور قوية وفريدة.
Asked Jun 18, 2025 7:24 PM

I am over 13 years old and it doesn’t let me voice chat

To use voice chat in ROBLOX, you must meet specific requirements beyond just being over 13. Ensure your account is fully verified with a valid email and that your privacy settings allow voice chat. Additionally, voice chat is only available on certain devices. If you’ve met all these criteria and still can’t access it, consider checking if there are any restrictions on your account.
Asked Jun 5, 2025 10:23 PM

Is It Possible to Get a Refund on ROBLOX?

Refunds on ROBLOX are generally only granted in specific situations, such as unauthorized transactions. If you believe you are eligible for a refund, follow the procedures outlined on the ROBLOX platform for submitting a refund request. Always make sure to provide accurate information to facilitate the review process.
Asked May 23, 2025 6:49 AM

Help me with my ROBLOX customer service issue

Account Security

How Do I Appeal a Ban on ROBLOX?

If you've been banned on Roblox and are looking to appeal the ban, then there are a few things that you can try. The most...

How Do I Report a Scammer to ROBLOX?

If someone is trying to scam you on Roblox, you can report them using the 'Report Abuse' feature. The feature allows you to...

What Do I Do If Someone Hacked My ROBLOX Account?

The weakest security link in gaming platforms like Roblox is often the human user. If your Roblox account is hacked, it is...

What Do I Do If My ROBLOX Account Was Hacked?

Roblox is a gaming app that combines social commerce, gaming, and social media. However, it is susceptible to hacking, so it's...

How Do I Change My Privacy Settings on ROBLOX?

To modify privacy settings on ROBLOX, users should log in, click the gear icon in the upper-right corner, select "Settings,"...

Account Management

How Do I Verify My Email with ROBLOX?

Roblox is an online gaming platform and verifying your email is important for access to your account. You can verify your email...

How Do I Reset My ROBLOX Password?

You can rest your Roblox password by following the steps given above. Pick a step that is more doable for you. You should have...

How Do You Change Your Username and Password on ROBLOX?

Roblox is a mobile and web app where users can play and create games, chat, and change their usernames and passwords. To change...

Can I play ROBLOX on multiple devices with the same account?

Yes, ROBLOX allows users to access their accounts on multiple devices, ensuring a consistent experience across various...

Refunds and Transactions

How Do I Get a Refund from ROBLOX?

Currently, refunds for Robux and other Roblox products are not offered. All sales are final. However, if there is some issue...

How Do I Report Missing Robux to ROBLOX?

Roblox users who encounter issues of missing Robux can follow these steps to report the problem. First, they should verify...

Is It Possible to Get a Refund on ROBLOX?

All purchases on Roblox are final. However, there are two instances where Roblox will issue a refund:. these helpful tips can...

Can I transfer my ROBUX to another ROBLOX account?

Transferring ROBUX between accounts is not permitted on ROBLOX due to policies aimed at protecting the virtual economy and...

Content and Community Guidelines

What type of content is not allowed on ROBLOX?

ROBLOX has clear community standards that prohibit harmful, offensive, or inappropriate content. This includes hate speech,...

Are there parental controls available on ROBLOX?

ROBLOX includes various parental controls to protect young players, allowing parents to manage activities by setting age...

How can I create my own game on ROBLOX?

To create a game on ROBLOX, users should first set up a free account and download ROBLOX Studio from the official website....

What should I do if I encounter inappropriate content on ROBLOX?

When encountering inappropriate content on ROBLOX, users should document it and report it using the built-in reporting feature....
We look to the ROBLOX issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ROBLOX issues reported to GetHuman
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