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Roku Customer FAQ

Top Answers & How-to Guides

What is Roku's Phone Number?

The question we are asked most often is about how to talk to Roku customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create a Roku account?

Roku offers online access to entertainment on multiple channels for your smart TV. Setting up your device requires creating a...

How do I recover my Roku account?

To reset your Roku account password, you can do so easily by visiting the Roku website and clicking "Sign In," then "Forgot...
Ask any question you have about Roku customer service, get an answer now.

Recent Roku Customer Questions

how do i cast CBS from my android to my TV.do i need to download another casting device? i have a roku casting device.is that all i need?

To cast CBS from your Android device to your TV using Roku, you don't need another casting device. You can use the Roku app or ensure that your CBS app on Android supports casting. Make sure your Roku device and Android are connected to the same Wi-Fi network. Open the CBS app on your Android device, and look for the cast icon. Select your Roku device from the list, and your content should stream to your TV. Enjoy watching!
Asked Jun 18, 2025 1:53 AM

HOW DO I AGREE WITH TERMS & CONDITIONS WITH A NEW ACCOUNT SIGNUP?

To agree to the Terms & Conditions while signing up for a new Roku account, you need to read the terms presented during the account creation process. There will typically be a checkbox that you must select to indicate your acceptance. Make sure to read through the terms before checking the box, then complete the signup process by following the on-screen instructions.
Asked May 8, 2025 10:22 PM

I cannot get my Roku to connect to my home Wi-Fi

If you are having trouble connecting your Roku to Wi-Fi, try these steps: Make sure your router is turned on and within range. On your Roku, go to Settings > Network > Set up connection, and choose Wireless. Select your Wi-Fi network and enter the password correctly. If issues persist, restart your Roku and your router. You may also check for internet outages or interference from other devices. Ensure your Roku software is up to date by navigating to Settings > System > System update.
Asked Apr 6, 2025 6:30 AM

How do I get a refund if i never received my device

To request a refund for a device you never received, visit the "Order History" section in your Roku account. From there, locate the order related to the undelivered device. Follow the prompts to initiate a refund process. Make sure to provide any necessary information regarding the order and delivery issue. If your order is eligible for a refund, it will be processed according to Roku's policy.
Asked Oct 14, 2024 11:53 PM

If I have Paromont Plus through Roku? Is that the full package or will that cost more?

If you subscribe to Paramount Plus through Roku, you will have access to all the content included in your selected Paramount Plus subscription plan. If you want additional features or content beyond your current plan, it may cost more.
Asked Jul 3, 2024 11:18 PM

Help me with my Roku customer service issue

Remote and Connection Issues

How Do I Reconnect My Remote to My Roku TV?

If your Roku remote has stopped working, you may be able to get it working again by reconnecting it to your Roku player. To do...

Why does my Roku keep losing the connection?

To connect your Roku device to the internet, follow the step-by-step Guide provided by Roku. If you're experiencing connection...

What should I do if my Roku device is frozen?

When a Roku device freezes, users can attempt a restart by unplugging it for ten seconds and then reconnecting it. If that...

Subscription and Payments

How Do I Change My Payment Method on Roku?

If you have Roku and you need to change the way you make your Roku payments, it's easy to change the form of payment you use....

How do I manage or cancel my Roku subscription?

Roku is a Smart TV OS brand known for streaming products. You need a Roku account for activation and access to apps like...

How do I get a refund on Roku?

To obtain a refund from Roku, items must be returned within 30 days of purchase. Subscriptions are non-refundable. To initiate...

Device and Usage Queries

Where Do I Get My 5-Digit Amazon Prime Pin on Roku?

Finding and/or resetting your Amazon Prime Video 5-Digit PIN on a Roku device is not difficult thanks to the simplicity of...

How do I get device support for my Roku?

When your Roku device stops working, you want to get it back working as quickly as possible so you can enjoy watching shows...

Can I use Roku without an internet connection?

Roku devices generally need an internet connection to stream most content, but some features can be used offline. Downloaded...

What is the difference between Roku Express and Roku Streaming Stick?

The Roku Express is a basic, budget-friendly device for easy streaming via HDMI, ideal for users seeking essential...

Can I use Roku outside of the United States?

Roku devices can be used internationally, but the availability of channels may differ due to regional restrictions. Users may...

What are the supported video formats on Roku?

Roku devices support a variety of video formats like MP4, MKV, MOV, and AVI, along with codecs such as H.264 and VP9. For...

How do I update my Roku software?

Updating Roku software is easy and usually automatic. To check for updates manually, go to the home screen, select “Settings,”...

What are some tips for improving Roku performance?

To enhance Roku device performance, users should connect to a strong Wi-Fi network, regularly update the software, manage...

How do I add channels to my Roku device?

To add channels on a Roku device, users can either use the device or log into their Roku account online. On the device,...

Account Management

How do I create a Roku account?

Roku offers online access to entertainment on multiple channels for your smart TV. Setting up your device requires creating a...

How do I recover my Roku account?

To reset your Roku account password, you can do so easily by visiting the Roku website and clicking "Sign In," then "Forgot...

Can I share my Roku account with others?

Roku accounts are intended for individual use, and while sharing is possible, it can cause issues such as unauthorized...
We look to the Roku issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Roku issues reported to GetHuman

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