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RushCard Customer FAQ

Top Answers & How-to Guides

How do I Contact RushCard Customer Service?

The question we are asked most often is about how to talk to RushCard customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Information with RushCard?

If your private information changes, you can update it in your RushCard account with these helpful tips.

How Do I Recover My RushCard Account?

As a Rush cardholder, you have several options when it comes to recovering your account. The easiest option is to simply call...
Ask any question you have about RushCard customer service, get an answer now.

Recent RushCard Customer Questions

How do I recover my account information from my old rushcard that's closed

To recover your account information from a closed RushCard, you will need to follow specific procedures set by RushCard. Typically, this involves verifying your identity and may require specific documentation. Please refer to the recovery process detailed on our website for the most accurate steps to take in this situation.
Asked Aug 20, 2024 10:36 PM

I linked my rush card to my go 2 bank account but can't transfer the funds

If you're having trouble transferring funds from your RushCard to your Go2Bank account, ensure that both accounts are properly linked and have compatible features enabled for transfers. Double-check that your RushCard information is correctly entered in your Go2Bank account. Also, verify there are no restrictions or holds on either account. If issues persist, you may need to consult the troubleshooting guides or contact customer support for further assistance.
Asked Jul 22, 2024 3:05 PM

i received a text from rushcard stating i had a direct deposit to my old card. how do i get the money move to my debit card

To move money from an old RushCard to a new one, you need to contact RushCard's customer service by using the contact link on this page. Please make sure to verify your identity for security purposes. They will then apply the necessary steps to move the funds from the old card to your new debit card. Please remember that during this process your old RushCard must be active in order for the transfer to take place.
Asked Jun 3, 2024 12:30 PM

I need a my card deactivated and a new one sent

To deactivate and request a new RushCard, you have to log into your online account or your RushCard mobile application. Choose the lost or stolen card option. This would deactivate your current card. The next step would be to order a new card which you can do it from the same platform. It would take approximately 7 to 10 business days to receive your new card in the mail.
Asked May 2, 2024 10:53 PM

I want to talk to a customer service rep by phone

We're sorry for any miscommunication, but we're only able to provide assistance through written correspondence at this time. We unfortunately can't directly connect you to a RushCard customer service representative over the phone, but you can reach the RushCard Customer Service by calling 1-866-RUSHCARD (1-866-787-4227). This line is available 24/7 for your convenience.
Asked Apr 8, 2024 8:37 PM

Help me with my RushCard customer service issue

Account Management

How Do I Update My Account Information with RushCard?

If your private information changes, you can update it in your RushCard account with these helpful tips.

How Do I Recover My RushCard Account?

As a Rush cardholder, you have several options when it comes to recovering your account. The easiest option is to simply call...

How long does it take to receive a replacement card from RushCard?

Receiving a replacement card from RushCard typically takes seven to ten business days after the request is submitted. Factors...

What should I do if my RushCard is lost or stolen?

If your RushCard is lost or stolen, promptly report it via their website or app to deactivate the card and prevent unauthorized...

Card Replacement and Disputes

How Do I Get a Replacement Card from RushCard?

If you have misplaced or lost your rushcard, you can get a replacement. easily with these helpful tips.

How Do I Dispute a Charge with RushCard?

If you are using RushCard and you encounter an unknown charge, the best thing to do is file a dispute with the card provider...

How long does it take for a dispute to be resolved with RushCard?

The duration for resolving disputes with RushCard can differ based on the situation, typically taking from a few days to...

Fees and Limits

What are the fees associated with using RushCard?

RushCard users can incur various fees, including monthly maintenance fees that vary by plan, transaction fees for cash loading,...

What is the daily spending limit for my RushCard?

The daily spending limit for a RushCard generally can be around one thousand dollars but may vary by account type, status, and...

Does RushCard charge a fee for account maintenance?

RushCard applies various fees for account maintenance, which can include monthly maintenance and transaction fees. Users should...

Card Usage

Can I schedule recurring bill payments with my RushCard?

Yes, RushCard allows users to set up automated recurring bill payments through its online platform or mobile app. It is...

Can I use my RushCard internationally?

RushCard supports international use for purchases at Visa-accepting merchants, but foreign transaction fees may apply. Users...

How can I find ATMs that accept my RushCard?

To locate ATMs that accept RushCard, individuals can visit the RushCard website or use the mobile app, which often has a...

Can I use my RushCard for online purchases?

A RushCard can indeed be used for online transactions like a regular debit card at websites accepting Visa or Mastercard. Users...

Can I receive direct deposits into my RushCard account?

Yes, direct deposits can be made to a RushCard account by providing account and routing numbers to employers or payment...

Are there any seasonal promotions for RushCard users?

RushCard frequently has various seasonal promotions and special offers, such as cash back, referral bonuses, and fee waivers,...
We look to the RushCard issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
RushCard issues reported to GetHuman
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