Sam's Club Customer FAQ

To cancel your Sam's Club membership and prevent it from renewing, you can visit your local Sam's Club location. Alternatively, you can manage your membership online through your account settings. Follow the prompts to cancel your membership. It's important to note that if you cancel before your renewal date, you won't be charged for the next membership period.

To change your Plus membership to a regular membership, you can log into your account on the Sam's Club website or app. Navigate to your membership settings, where you'll find options to manage your membership type. You may also be able to do this in person at your local Sam's Club location. Keep in mind that switching might affect your membership benefits.

We're sorry to hear that you're dealing with an unauthorized charge. As assistants, we don't handle personal financial processes directly, but we can suggest how you may resolve this issue. First, you'll need to verify the charge was indeed from Sam's Club. If it indeed was, please contact your credit card company immediately to dispute the charge. You should also reach out to Sam's Club's customer service department. They can check into your account and discuss regarding the charge. Remember not to share sensitive financial information like full credit card numbers via email or online forms.

To apply for a Sam's Club credit card, you can do so directly on the Sam's Club website. Navigate to their homepage, look for the link that says "Credit Card," and click on it. You'll need to fill out an application form online providing necessary information such as your full name, contact details, Social Security number, and income details. Once you've filled out the form, simply click on "Apply" to submit your application. Before applying, ensure you have carefully read and understood the card's terms and conditions. Approvals are typically instant, but some may require further review. Always use secure and private internet connections when applying for credit cards to protect your personal information.

As a Plus member at Sam's Club, you should have free shipping on most items sold online. However, there are exceptions. Not all items are eligible for free shipping, including some that are bulky, heavy, or shipped directly from the vendor. Also, free shipping only applies to shipments in the U.S. and excludes Alaska, Hawaii, Puerto Rico, and other US territories. If you're a Plus member and are seeing shipping costs on your order, it is possible that your items fall within these exceptions.