Updated June 16, 2025

Sears Customer FAQ

Recent Sears Customer Questions

phone number for Sears customer service

You can reach Sears customer service at 1-800-697-3277. Please note that their operating hours may vary, so it's advisable to check the current hours. They should be able to assist you with any inquiries or issues related to your Sears purchases, services, or overall Sears experiences.

Asked Mar 2, 2024 5:40 AM

Help me with my Sears customer service issue

Order Tracking

How Do I Track My Order from Sears?

Sears allows you to purchase products online, through a phone call or from one of their stores. Once you make an order, the...

Can I change or modify my order after it has been placed on Sears?

Sears allows customers to modify orders under certain conditions, mainly if the order is still processing and not shipped....

How do I get a refund from Sears?

Most products from Sears can be returned and refunded within specific time frames. Members have 45 days for items without...

How do I return or cancel an order with Sears?

Sears Shop Your Way members have 45 days for returns, non-members have 30 days. Returns can be processed online or in-store....

How long does it take for a refund to be processed by Sears?

The duration for processing a refund by Sears can vary, generally ranging from three to seven business days after the returned...

Can I return an item bought online to a Sears store?

Items purchased online at Sears can typically be returned to a Sears store, making returns easier for customers. It is...

Are there any fees for canceling an order with Sears?

When canceling an order with Sears, fees may depend on the order type and payment method. Typically, cancellations before...

How do I file a warranty claim with Sears?

Sears offers four types of home warranties, including System, Appliance, Whole Home, and HVAC Plans. They cover heating,...

Does Sears offer any extended warranty options for products?

Sears offers extended warranty options, known as the Sears Protection Agreement, for many products, particularly appliances and...

How do I make an appliance appointment with Sears?

Sears Home Services offers repair services for most major appliance brands with over 2,500 technicians available 6 days a week....

Does Sears offer installation services for purchased appliances?

Sears provides installation services for many appliances bought in their stores, such as washers and refrigerators. Details...

What is the Sears return policy for electronics?

Sears has a return policy for electronics that typically allows returns within 30 days of purchase, though this can differ by...

What is the Sears price match policy?

Sears has a price match policy that allows customers to match lower prices of identical items at competing retailers. Customers...

We look to the Sears issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Sears issues reported to GetHuman

FAQ Table of Contents

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