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Shark Vacuum Customer FAQ

Top Answers & How-to Guides

What is Shark Vacuum's Phone Number?

The question we are asked most often is about how to talk to Shark Vacuum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Shark Vacuum customer service, get an answer now.

Recent Shark Vacuum Customer Questions

I received a shark vacuum as a gift. I don’t have the purchase info and I no longer have a way to get the info as my dear friend has passed away. I would like to know how to get it replaced since it has stopped working.?

We understand that this is a difficult situation. If you need to replace your Shark vacuum but do not have the purchase information, you can still reach out for assistance. There is a link to the most up-to-date contact information right here on this page you are viewing.
Asked Jul 12, 2025 4:22 AM

My shark is disconnected. How to reconnect?

To reconnect your Shark vacuum, first ensure it is charged or plugged in. For cordless models, press the power button to turn it on. If you are having issues with a Wi-Fi enabled model, check your app to ensure the vacuum is in pairing mode. Refer to your specific model's manual for detailed instructions on reconnecting.
Asked Apr 29, 2025 2:55 PM

How do I find the serial number. I looked on the bottom and there are some numbers but I don’t know witch is right

The serial number for your Shark vacuum is typically located on the bottom or back of the unit. Look for a label that lists “Serial Number” or “S/N.” The serial number usually consists of letters and numbers and is often 10-12 characters long. If you're unsure, refer to the user manual which can provide specific instructions on locating the serial number for your particular model.
Asked Jan 18, 2025 10:19 PM

How do I register a new vacuum?

To register your new Shark vacuum, visit the Shark registration page and fill out the required information, including your vacuum's model number and your purchase details. This process helps ensure your warranty coverage and allows you to receive important updates.
Asked Dec 8, 2024 9:51 PM

Hi. I have a shark vacuum and the dirt canister latches on the side will not stay latched. What can be done about that?

If the dirt canister latches on your Shark vacuum are not staying latched, it may be due to a buildup of dirt or debris, a malfunctioning latch, or potential wear and tear. First, ensure the latches are clean and free from obstructions. Check for any visible damage or misalignment. If the issue persists, consider replacing the latches or the entire canister if it's damaged. Always refer to your vacuum's user manual for specific troubleshooting steps or replacement parts.
Asked Oct 21, 2024 7:57 PM

Help me with my Shark Vacuum customer service issue

Registration and Warranty

How Do I Register My Shark Vacuum?

To register your Shark vacuum, you'll need the model number and serial number. You can find this information on the label...

What is the warranty period for Shark Vacuums?

Shark Vacuums generally include a five-year warranty covering manufacturing defects under normal use. The exact terms may...

Maintenance and Safety

How Do I Get a Replacement Part for My Shark Vacuum?

Getting your Shark parts replaced is easy and can be done right from their website. You will need to know the model number of...

Are there any safety precautions I should take when using my Shark Vacuum?

When using a Shark Vacuum, it is crucial to observe safety measures like reading the manual, avoiding wet areas, keeping it...

How often should I replace the filters in my Shark Vacuum?

The replacement frequency for Shark Vacuum filters varies by model and usage, but checking them every three to six months is...

Can I use my Shark Vacuum with an extension cord?

Shark Vacuums should ideally be plugged directly into a wall outlet for optimal performance. Using an extension cord can...

Usage and Features

Are Shark Vacuums suitable for use on both carpets and hard floors?

Shark Vacuums are designed to work effectively on both carpets and hard floors, featuring adjustable brush rolls and suction...

What is the suction power of Shark Vacuums?

Shark Vacuums have varying suction power based on the model, typically ranging from 200 to 400 air watts. They are equipped...

Can I use my Shark Vacuum without the brush roll?

Using a Shark Vacuum without the brush roll is not advisable, as it reduces effectiveness on carpets and may not efficiently...

Do Shark Vacuums come with attachments for cleaning stairs and upholstery?

Many Shark Vacuums come with specific attachments for cleaning stairs and upholstery, such as a crevice tool, an upholstery...

Can I use my Shark Vacuum to clean pet hair?

Shark Vacuums are designed to effectively manage pet hair with features like strong suction, specialized brush systems, and pet...

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Shark Vacuums generally lack a manual brush roll height adjustment, as many models automatically adapt to different surfaces...
We look to the Shark Vacuum issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shark Vacuum issues reported to GetHuman
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