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Ticketmaster Customer FAQ

Top Answers & How-to Guides

What is Ticketmaster's Phone Number?

The question we are asked most often is about how to talk to Ticketmaster customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Ticketmaster customer service, get an answer now.

Recent Ticketmaster Customer Questions

I need to transfer tickets to another person, does the person receiving these tickets have to have Ticketmaster app installed on their phone to receive?

The person receiving the tickets does not need to have the Ticketmaster app installed to receive transferred tickets. They can access their tickets through a web browser or create a Ticketmaster account if they don’t already have one.
Asked Mar 15, 2025 8:32 PM

I purchased tickets for Jelly Roll during Covid and I never got my money back or the tickets

If you purchased tickets for an event that was canceled or postponed due to Covid, Ticketmaster typically issues refunds for such situations. If you haven't received your refund or tickets, please check the status of your order in your account. There may be specific policies in place depending on the event, and you can find the most accurate information regarding your purchase on the link provided on this page for the most up-to-date contact information.
Asked Mar 8, 2025 3:43 AM

If I received tickets to an event from a person that’s not attending now I cannot attend. Can I transfer tickets to another person?

Yes, you can transfer tickets to another person if you are unable to attend an event. To do this, you need to use the transfer feature available through the Ticketmaster platform. The recipient will need to accept the transfer to receive the tickets. Make sure to complete the transfer before the event date.
Asked Feb 28, 2025 12:54 PM

If I buy tickets to post Malone at ford field can I transfer them to someone else if I can’t attend

Yes, you can transfer your tickets to someone else if you can't attend the Post Malone concert at Ford Field. To do this, you would typically use the ticket transfer feature available in your Ticketmaster account. Make sure to follow the necessary steps to ensure a smooth transfer.
Asked Nov 22, 2024 4:24 PM

I have spent nearl $1000 on pearl jam tickets and I don’t have any confirmation

If you have not received a confirmation after purchasing Pearl Jam tickets, check your email's spam or junk folder. Ensure that you entered the correct email address when you made the purchase. If you still can't find the confirmation, there is a link to the most up-to-date contact information right here on this page that you are viewing for further assistance.
Asked Jul 29, 2024 9:28 AM

Help me with my Ticketmaster customer service issue

Ticket Usage and Management

How Do I Print My Ticketmaster Tickets?

Ticketmaster is a popular platform for buying and selling tickets. However, most events do not accept tickets in softcopy, so...

Can I transfer my Ticketmaster tickets to someone else?

Ticketmaster permits ticket transfers to others, allowing for shared experiences. Users can find their tickets, choose the...

Can I upgrade my Ticketmaster tickets to better seats?

Upgrading tickets through Ticketmaster is generally not directly possible, but options may exist if exchanges are allowed. You...

How do I access seating charts for events on Ticketmaster?

To access seating charts on Ticketmaster, simply navigate to the event page and look for a link titled "Seating Chart" or "View...

What should I do if I have issues accessing my mobile tickets?

To troubleshoot issues accessing mobile tickets, users should first check their internet connection and ensure the Ticketmaster...

Ticket Purchase and Orders

How Do I Redeem My Promo Code with Ticketmaster?

Promotions are a regular occurrence at Ticketmaster. However, to redeem the offer you will have to redeem the code. You can...

How Do I Track My Order with Ticketmaster?

If you have made your order on Ticketmaster, you can track it its status until it reaches your home with these helpfult tips.

How Do I Purchase Tickets with Ticketmaster?

Customers can purchase tickets either online, in person, or over the phone with these helpful tips.

Can I buy Ticketmaster tickets for events in other countries?

Yes, Ticketmaster enables ticket purchases for events globally, but availability varies by location. Users can select a country...

What payment methods does Ticketmaster accept?

Ticketmaster typically accepts major credit and debit cards like Visa, MasterCard, American Express, and Discover. Digital...

Special Requests and Policies

What Do I Do If My Ticketmaster Tickets Were Lost or Stolen?

If you lose your Ticketmaster tickets or they are stolen, don't panic! Start by logging into your account, checking your email,...

How Do I Make a Special Request for My Event from Ticketmaster?

If you need to make a special request for your event from Ticketmaster, the best thing to do is to contact the support team by...

Can I change the delivery method for my Ticketmaster tickets?

Changing the delivery method for Ticketmaster tickets is possible under certain conditions. Updates can typically be made...

Are there any age restrictions for attending events on Ticketmaster?

Ticketmaster does not set age limits for events; these are determined by organizers or venues. Events may specify age...

How do I resell my Ticketmaster tickets?

To resell tickets purchased via Ticketmaster, one should log into their account and go to "My Tickets." After selecting the...

Refunds and Cancellations

How Do I Get Ticketmaster to Refund a Charge?

Ticketmaster's policy states that refunds are only processed if an event is canceled or postponed. To request a refund, visit...

What is Ticketmaster's refund policy?

Ticketmaster's refund policy allows for returns mainly when events are canceled or significantly rescheduled, typically...

What happens if an event is cancelled or rescheduled?

When an event is cancelled, Ticketmaster generally offers full refunds automatically to the original payment method used for...

Can I get a refund if I can't attend an event I bought tickets for?

Ticketmaster's refund policy primarily states that tickets are usually non-refundable unless an event is canceled or...

Are my Ticketmaster tickets refundable if the event is postponed?

Ticketmaster tickets are generally non-refundable for postponed events, as they remain valid for the new date. Refunds are...
We look to the Ticketmaster issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ticketmaster issues reported to GetHuman
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