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Wacom Customer FAQ

Top Answers & How-to Guides

How do I Contact Wacom Customer Service?

The question we are asked most often is about how to talk to Wacom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Wacom customer service, get an answer now.
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Recent Wacom Customer Questions

Драйвер не отвечает. Что делать?

Попробуйте перезагрузить компьютер и обновить драйвер до последней версии с официального сайта Wacom. Если проблема не решена, удалите и переустановите драйвер. Убедитесь, что другие программные конфликты отсутствуют.
Asked Jul 30, 2024 7:01 PM

Cannot download driver continuously says virus detected why is this

This issue might be caused by your antivirus software falsely identifying the driver as a threat. Try temporarily disabling your antivirus software, downloading the driver again, and then re-enabling the antivirus software after the download is complete. If the problem persists, ensure you are downloading the driver from the official Wacom website.
Asked Jul 22, 2024 11:53 PM

Help me with my Wacom customer service issue

Tablet Selection

Which Wacom tablet is best for beginners?

The Wacom Intuos series is highly regarded for beginners due to its user-friendly design and pressure-sensitive pens that mimic...
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What are the differences between the various Wacom tablet models?

Wacom offers a range of tablet models catering to different user needs, from beginners to professionals. Key differences...
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Tablet Compatibility

Can I connect my Wacom tablet to a mobile device?

Wacom tablets can indeed connect to mobile devices, but compatibility depends on the tablet model and device type. Models like...
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Can I use a Wacom pen on a non-Wacom tablet?

Wacom pens are tailored for Wacom tablets and typically do not work on tablets from other brands due to differing technologies...
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Can I use a Wacom tablet with Photoshop?

Wacom tablets seamlessly integrate with Adobe Photoshop, offering digital artists an enhanced drawing experience through...
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Usage Scenarios

What software is compatible with Wacom tablets?

Wacom tablets support various software for creative tasks like drawing, design, photo editing, and animation. Programs such as...
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Can I use my Wacom tablet for online teaching?

Wacom tablets are ideal for online teaching, enabling educators to create visual content, annotate documents, and illustrate...
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Troubleshooting

Why is my Wacom pen not working?

There are multiple reasons a Wacom pen might not work, such as a low battery or a worn nib. It is important to ensure...
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How do I clean and maintain my Wacom tablet?

To maintain a Wacom tablet, keep its surface clean by using a soft, lint-free cloth dampened with water or mild cleaner,...
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What should I do if I lost my Wacom stylus?

If someone misplaces their Wacom stylus, they should first search typical areas like under furniture or in bags. If it is not...
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Warranty and Sales

What is the warranty for Wacom tablets?

Wacom generally provides a one-year limited warranty for its tablets against defects in materials and workmanship during normal...
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Are there any annual sales or discounts available?

Wacom typically has annual promotions and discounts at certain times like Black Friday and back-to-school sales. These offers...
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Customization and Features

Can I customize the buttons on my Wacom tablet?

Wacom tablets provide extensive button customization options to improve the user experience. Users typically utilize the Wacom...
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What is the maximum pressure sensitivity for Wacom pens?

Wacom pens offer an impressive maximum pressure sensitivity of 8,192 levels, enabling artists to create a wide range of lines...
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We look to the Wacom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Wacom issues reported to GetHuman
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