Xbox Customer FAQ

If you purchased a digital game from the Xbox Store and your friend hasn’t redeemed it, you may request a refund. To do this, visit the Microsoft account's order history and follow the steps provided for a refund request. Keep in mind that the ability to receive a refund may depend on the time since purchase and specific terms and conditions.

If you’re experiencing issues with Game Pass sharing, ensure that your friend's console is set as your Home Xbox. Also, both of you should verify that you are logged into the correct Xbox Live accounts. Game sharing requires both accounts to have active subscriptions, and only the Home Xbox owner’s games and subscriptions can be shared. Try restarting the console and checking the account settings again. If the issue persists, further troubleshooting may be needed.

To discuss why your account was banned, you should review any communications you received from Xbox regarding the ban. For the process of unbanning, typically, you will need to follow the guidelines provided in those communications or through the Xbox support resources. It’s important to adhere to the Xbox Community Standards to avoid future issues. For the most accurate steps and options available regarding your specific situation, refer to the contact information provided on this page for further assistance.

To change or reset your access PIN on your Xbox One S, go to the Settings menu. Select "Account" and then "Sign-in, security & passkey." You can choose to change your PIN or set up a new one. If you need to reset it, select "I forgot my passkey" and follow the prompts. You may need your Microsoft account password to complete the process.

If your HDMI port is broken and you have a warranty, you can still initiate a service request regardless of your location. You will likely need to provide proof of purchase and details about the issue. Make sure to check the warranty terms for any specific instructions or conditions related to service claims. You can handle the warranty claim remotely, and the repair can often be processed without needing to return to the original city.