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Xiaomi Customer FAQ

Top Answers & How-to Guides

How do I Contact Xiaomi Customer Service?

The question we are asked most often is about how to talk to Xiaomi customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Xiaomi products compatible with other smart home devices?

Xiaomi products are designed with compatibility in mind, particularly within the ecosystem of smart home devices. Many Xiaomi products...
Ask any question you have about Xiaomi customer service, get an answer now.

Recent Xiaomi Customer Questions

THE MESSAGE SHOWN ON MY SCREEN WHEN TRYNG TO UNLOCK MY PHONE WAS .THIS DEVICE IS ASSOCIATED WITH MY EMAIL WHAT SHOULD I DO?

This message indicates that your device is linked to your email account for security purposes. You should try to unlock your device by entering the correct credentials for your email account. If you cannot remember your email password, you may need to reset it through your email provider. If issues persist, you may have to perform a factory reset, but this will erase all data on your device. Make sure to back up important information before proceeding.
Asked Apr 9, 2025 1:50 AM

Why in my redmi note 9 pro volume goes up and down automatically?

This issue might be due to a software glitch or a hardware problem. But before jumping to conclusions, check if you have accidentally enabled the physical or accessibility features in the settings that control the volume. To fix a software issue, try restarting your device or resetting your settings. If the problem persists, it could be a hardware issue with the volume buttons or speaker. In this case, you may need to get your device inspected at a Xiaomi service center. Remember to backup your data before any type of reset or repair.
Asked Apr 8, 2024 6:11 AM

we have a robot cleaner xiaomi x10+

The Xiaomi X10+ is a part of Xiaomi's range of smart home devices. It's a robotic vacuum cleaner intended to make household cleaning more straightforward. It comes with features like automated scheduling, multi-floor mapping and selective room cleaning. The device also boasts powerful suction capabilities which makes it effective for cleaning various messes around the home. The model's Lidar Navigation can map your home layout and clean paths, while its large battery ensures a long operation time. Please note that it's also capable of self-charging, meaning it will return to the charging dock when its battery is low. It can be controlled via a designated application on your smartphone.
Asked Mar 27, 2024 2:52 PM

Can I customize how much liter of water I need each time for Xiaomi Mijia Smart Water Dispenser MJMY23YM

Yes, you can choose how much water to dispense each time with the Xiaomi Mijia Smart Water Dispenser MJMY23YM. The dispenser comes with a smart control system which allows you to control the quantity of water it dispenses. There are several available preset water volumes you can choose from. Plus, it also features an option for you to set a custom volume according to your needs. You can make adjustments easily through the associated mobile app, which makes it friendly and convenient to use.
Asked Mar 20, 2024 5:56 AM

bloquer unredmi note 7 après une perte du telephone

We're sorry to hear about your lost Xiaomi Redmi Note 7. Here is what you can do: 1. Access the "Find My Device" function on MIUI, which should be automatically enabled if you've added and synced it with a Mi account. Visit i.mi.com, sign in with your Mi account and locate your phone. If it's online, you can track its location and send commands to lock it or erase the data. 2. If your Mi account was not synced, immediately inform your network provider about the loss so they can block the SIM and reduce the potential misuse. Please note to always report a loss of this nature to local law enforcement.
Asked Mar 17, 2024 8:03 AM

Help me with my Xiaomi customer service issue

Company Information

Where is Xiaomi headquartered?

Xiaomi is headquartered in Beijing, China. The company's main office is located in the Haidian District, which is known as a hub for...

What products does Xiaomi offer?

Xiaomi offers a diverse range of products across various categories, focusing on consumer electronics and smart devices. One of their Xiaomi is known for its ecosystem of IoT devices, which integrates seamlessly with their smartphones. These IoT products include items such as smart TVs, air purifiers, and robotic vacuum cleaners. Furthermore, they offer accessories like power banks, earphones, and cases. The company is dedicated to innovation and value, continually expanding its product range to meet consumer demands. For the most up-to-date information on their offerings, visiting their official website may be helpful....

What is the difference between Xiaomi and its sub-brands?

Xiaomi is a well-established company known for its innovative electronics and smart devices, but it also operates several sub-brands Redmi focuses on providing budget-friendly devices that offer a great balance of performance and cost. It targets consumers looking for affordable yet reliable smartphones and gadgets. POCO, on the other hand, is aimed at tech enthusiasts seeking high-performance devices at competitive prices, often featuring cutting-edge specifications. Xiaomi's Mi brand represents its premium line of products, which includes flagship smartphones and smart home devices. This brand focuses on higher-end offerings with advanced features and premium designs. In summary, Xiaomi's sub-brands allow it to address various market needs and consumer preferences, providing options for different budgets while maintaining quality and innovation across the board....

Shopping and Returns

Where can I buy Xiaomi products?

Xiaomi products are widely available through various retail channels as the brand has established a strong presence both online and...

What is Mi Store?

The Mi Store is a retail outlet that serves as an official point of sale for Xiaomi products and services. It is designed to provide The Mi Store aims to create a welcoming environment where customers can engage with the brand and enjoy exclusive promotions and events. Furthermore, Mi Stores often feature interactive sections where visitors can try out devices and learn more about their features. To find a Mi Store near you or to learn more about its offerings, it is advisable to visit Xiaomi's official website, where you can gather updated information on store locations, products, and promotional events....

Does Xiaomi offer international shipping?

Xiaomi does offer international shipping for many of its products, but the availability of this service can vary depending on the specific...

What is the return policy for Xiaomi products?

Xiaomi generally has a return policy that allows customers to return products within a specified period, typically ranging from 15 Xiaomi often provides guidance related to returns on their official website, including information on how to initiate the return process and any necessary documentation. Customers are encouraged to review this information carefully to ensure compliance with the terms of the policy. For the most accurate and up-to-date details regarding the return policy of a specific Xiaomi product, visiting the official Xiaomi website can be very helpful....

Software and Compatibility

What is MIUI?

MIUI is a custom user interface developed by Xiaomi for its range of smartphones and other devices. It is based on the Android operating In addition to aesthetic modifications, MIUI includes a variety of built-in applications and settings that enhance functionality. These can include enhanced privacy controls, battery optimization tools, and various modes designed to improve usability. Moreover, Xiaomi frequently updates MIUI, introducing new features and security enhancements to improve overall user satisfaction and device performance. Users can usually expect to find regular updates to MIUI that address bugs and introduce new functionalities. For detailed information about the latest version or specific features, it might be useful to visit Xiaomi's official website....

Can I install Google Play Store on Xiaomi devices?

Yes, Xiaomi devices typically come with the Google Play Store pre-installed, especially in global versions. However, if a specific Additionally, some Xiaomi devices, particularly those sold in specific regions, may come with a custom app store instead of the Play Store. For these devices, users can often still access many popular apps by using alternative app markets or by directly downloading APK files from trusted sites. It is always a good practice to stay informed about the latest updates and guidelines available on the official Xiaomi website....

Are Xiaomi products compatible with other smart home devices?

Xiaomi products are designed with compatibility in mind, particularly within the ecosystem of smart home devices. Many Xiaomi products...

Product Support

What is the warranty period for Xiaomi products?

The warranty period for Xiaomi products generally varies based on the type of product and the region in which it is purchased. Typically,...

How can I access Xiaomi customer support online?

Xiaomi provides several online avenues for customers to access support and assistance. Users can start by visiting the official Xiaomi For more complex issues, users may find an option to engage in live chat support or submit a ticket through the website. It is also common for Xiaomi to offer support via their community forums, where users can share experiences and solutions. For the latest contact information and the most effective methods for obtaining help, visiting the official Xiaomi web page is recommended. This ensures that users have access to the most current resources available....

Does Xiaomi offer repair services for its devices?

Yes, Xiaomi does offer repair services for its devices. The company has established a network of service centers where customers can...

Product Updates

How often does Xiaomi release new products?

Xiaomi is known for its dynamic approach to product releases, frequently launching new devices throughout the year. Typically, the Apart from smartphones, Xiaomi has expanded its product lines to include smart home products, wearable devices, and home appliances. It often announces updates and new iterations of these products as well. On average, Xiaomi may release several products per quarter, and certain product categories may experience more frequent updates. For the latest information on specific product launches or upcoming releases, prospective customers can visit the Xiaomi website for updates....

What are Xiaomi's data privacy practices?

Xiaomi takes data privacy seriously and implements various practices to ensure the protection of user information. The company adheres...
We look to the Xiaomi issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Xiaomi issues reported to GetHuman
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