Yankee Candle Company Customer FAQ

Top Answers & How-to Guides

What is Yankee Candle Company's Phone Number?

The question we are asked most often is about how to talk to Yankee Candle Company customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I best care for my Yankee Candles?

Caring for Yankee Candles is important to ensure you get the most enjoyment and longevity from them. To begin with, it is essential When burning the candle, allow it to melt evenly across the top surface. This can take a few hours, but doing so prevents tunneling, which is when the wax only melts around the wick and leaves hard, unmelted wax on the sides. To achieve an even burn, it is recommended to burn the candle for at least one hour for each inch of its diameter. This will help ensure the wax pool reaches the edges of the jar. When extinguishing the candle, it is best to use a candle snuffer or gently blow it out. This prevents smoke and minimizes wick damage. After the candle has cooled, it is wise to store it in a cool, dry place, away from direct sunlight, as this can fade the colors and affect the scent. Yankee Candles also recommend keeping the jar clean. If wax drips occur or dust accumulates, gently clean the surface with a soft, damp cloth. Following these simple care tips will help enhance your experience and keep your Yankee Candles burning beautifully for longer. For specific information and guidance, it is often useful to check the care tips available on their website....
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Order Information

How can I track my order?

To track an order from Yankee Candle Company, customers typically receive a confirmation email with a tracking number once the order...

What are the payment options available?

Yankee Candle Company offers a variety of payment options to facilitate a smooth purchasing experience for customers. Typically, customers...

Do you offer international shipping?

Yankee Candle Company does offer international shipping, although the specific details may vary depending on the destination country....

Candle Characteristics

How long do Yankee Candles typically burn for?

Yankee Candles are known for their impressive burn times, which can vary based on the size of the candle. The standard large jar candles...

Do Yankee Candles have a strong scent when burned?

Yankee Candles are well-known for their strong and long-lasting scents when burned. Many users appreciate the wide variety of fragrances...

Do Yankee Candles use natural or synthetic ingredients?

Yankee Candle Company produces a wide range of scented candles, and their ingredients can vary based on the specific product line and The use of synthetic ingredients allows for a vast array of unique scents that might not be achievable with natural ingredients alone. Additionally, synthetic fragrances can enhance the longevity and throw of the candle scent when burned. For customers seeking more specific information about the ingredients in a particular candle, it is advisable to check the product packaging or visit the current website, yankeecandle.com. The website often has detailed information regarding the formulation of their scented candles and the materials used. Overall, Yankee Candle Company strives to create high-quality products that provide delightful aromas for any occasion....

Are Yankee Candles safe to use around pets?

Yankee Candle Company produces a wide range of scented candles that are enjoyed by many. When considering safety around pets, it is Cats and dogs have a highly developed sense of smell, which means they can be more sensitive to strong scents. It is generally advisable to ensure that the area is well-ventilated when burning candles. Observing pets for any signs of discomfort, such as sneezing, coughing, or excessive grooming, is also wise. In addition, it is important to never leave candles unattended, particularly in homes with animals, as curious pets could inadvertently knock them over or come into contact with an open flame. For those looking for specific information regarding products and their safety for pets, checking the current webpage of Yankee Candle Company may provide additional guidance and contact options for further inquiries....

Are Yankee Candles suitable for outdoor use?

Yankee Candles are primarily designed for indoor use, offering a delightful ambiance and fragrance within the home. However, some customers...

Do Yankee Candles have any safety precautions?

Yankee Candle Company provides several important safety precautions to ensure a safe and enjoyable candle experience. It is essential...

Candle Varieties

What are the different candle sizes available?

Yankee Candle Company offers a variety of candle sizes to suit different preferences and needs. One of the most popular sizes is the For those seeking a portable option, Yankee Candle also provides votive candles, which are 1.6 ounces each and burn for 15 to 20 hours, as well as tea lights, which are smaller and burn for around 4 to 6 hours. To explore the full range of sizes and designs, visiting the official Yankee Candle website is highly recommended....

What are the different candle fragrances available?

Yankee Candle Company offers an extensive range of fragrances that cater to various preferences and occasions. Their fragrance collection There are also "food" inspired fragrances, such as vanilla, pumpkin spice, and cinnamon, which can create a cozy and inviting ambiance, reminiscent of home-cooked treats. The "fresh" category includes scents that mimic clean linens, ocean breezes, or fresh-cut grass, ideal for those who appreciate a crisp and airy atmosphere. Seasonal fragrances are also a hallmark of the Yankee Candle Company, often celebrating holidays and seasonal changes with unique scents that capture the spirit of the time. For the most current fragrance offerings, it is advisable to visit the Yankee Candle Company’s website and explore their latest collections....

Are there any seasonal or limited edition fragrances available?

Yankee Candle Company frequently introduces seasonal and limited edition fragrances that capture the essence of various holidays and...

Candle Care

Can I recycle or dispose of Yankee Candle containers responsibly?

Yankee Candle Company encourages responsible disposal and recycling of their candle containers, which are primarily made of glass. After cleaning, most glass candle containers can be recycled, but it is always wise to check local recycling guidelines, as practices may differ depending on where you live. If recycling is not an option, consider reusing the container for storage or as a decorative item in your home. Yankee Candle Company takes sustainability seriously and constantly explores ways to minimize environmental impact, so users can feel good about making responsible choices regarding their products. For more information, it may be beneficial to visit their official website....

How can I best care for my Yankee Candles?

Caring for Yankee Candles is important to ensure you get the most enjoyment and longevity from them. To begin with, it is essential When burning the candle, allow it to melt evenly across the top surface. This can take a few hours, but doing so prevents tunneling, which is when the wax only melts around the wick and leaves hard, unmelted wax on the sides. To achieve an even burn, it is recommended to burn the candle for at least one hour for each inch of its diameter. This will help ensure the wax pool reaches the edges of the jar. When extinguishing the candle, it is best to use a candle snuffer or gently blow it out. This prevents smoke and minimizes wick damage. After the candle has cooled, it is wise to store it in a cool, dry place, away from direct sunlight, as this can fade the colors and affect the scent. Yankee Candles also recommend keeping the jar clean. If wax drips occur or dust accumulates, gently clean the surface with a soft, damp cloth. Following these simple care tips will help enhance your experience and keep your Yankee Candles burning beautifully for longer. For specific information and guidance, it is often useful to check the care tips available on their website....

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