eBay (UK) Customer FAQ

If you have not received an item you purchased on eBay, check the tracking information provided by the seller. This can give you updates on the shipment status. If the item is marked as delivered but you haven't received it, contact the seller through eBay’s messaging system. If you cannot resolve the issue with the seller, you may be eligible to open a case for item not received through eBay's Resolution Centre. Remember to keep all communications and evidence related to the transaction.

To book replacement labels for your items, go to your eBay account and find the "Order details" page for each item. There, you should have the option to print new labels. Look for a link or option indicating "Print new label" or similar. Be sure to check if you are within the booking time frame for labels. If you encounter any difficulties, refer to the instructions provided on eBay's platform.

To request a refund for the birthday card you didn't receive, you'll need to initiate a return or refund process through your eBay account. Go to your purchase history, find the order, and select the option to request a refund. Make sure to provide any necessary details regarding the issue. When processing refunds, eBay usually requires confirmation from the seller about the item not being received. Please follow the on-screen instructions to complete the process.

To issue a partial refund on eBay UK, go to the "My eBay" section and select "Sold" from the Selling menu. Find the transaction you want to refund, click on "More actions" next to the order, then select "Refund order." Enter the amount you want to refund and provide a reason if prompted, then follow the instructions to complete the process. The buyer will be notified of the partial refund, and the funds will be processed accordingly.

If the seller is unable to issue a refund for an out-of-stock item, you can open an item not received case in the eBay Resolution Centre. This allows you to formally request a refund through eBay's platform, and they will assist in resolving the issue. Be sure to provide all relevant information about your transaction to support your case.