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iTunes Customer FAQ

Top Answers & How-to Guides

What is iTunes's Phone Number?

The question we are asked most often is about how to talk to iTunes customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My iTunes Subscription?

There are various methods you can choose to cancel your iTunes subscription. However, you must follow a specific procedure...

How do I recover my iTunes account if I forget my password?

To recover a forgotten iTunes password, visit the iTunes account page and click on the "Forgot Password" link. Enter the...
Ask any question you have about iTunes customer service, get an answer now.
Contact iTunes customer service

Recent iTunes Customer Questions

Help me with my iTunes customer service issue

Gift Cards

How Do I Send Someone a iTunes Gift Card?

Sending someone an Apple iTunes gift card is easy using the online purchase options. Gift cards can be sent as an...
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How Do I Report My iTunes Card Was Stolen?

Reporting a lost iTunes gift card is not easy. You should first cancel the card and report it stolen to apple via the online...
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What should I do if my iTunes gift card won’t redeem?

If an iTunes gift card fails to redeem, ensure the code is fully visible, check it hasn't been used, confirm region...
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Device Management

How Do I Deauthorize a Computer in iTunes?

You can authorize up to five computers at a time to play your iTunes purchases. If you want to add a new computer to the list,...
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How Do I Deauthorize a Computer on iTunes?

iTunes is a young service of Apple that boasts more than 800 million users since its inception in 2001. It provides music...
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How Do I Transfer Music to My Phone from iTunes?

If you have music you love stored in your iTunes library; you can transfer it to your iPhone so that you can listen on the go....
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How do I share my iTunes library with other devices?

To share your iTunes library across devices, ensure all are on the same Wi-Fi network. Enable sharing in iTunes Preferences and...
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Account Management

How Do I Cancel My iTunes Subscription?

There are various methods you can choose to cancel your iTunes subscription. However, you must follow a specific procedure...
Read more

How do I recover my iTunes account if I forget my password?

To recover a forgotten iTunes password, visit the iTunes account page and click on the "Forgot Password" link. Enter the...
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How do I check my iTunes purchase history?

To view iTunes purchase history, launch the iTunes app and log in with your Apple ID. Click your name to access "Account Info,"...
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Can I transfer my iTunes library to another account?

Transferring an iTunes library to another account is complex due to licensing issues, as content is tied to the original Apple...
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Billing and Refunds

How Do I Turn Off Auto Renewal on iTunes?

If you've tried out the trial version of the iTunes app for free, then you'll need to cancel it before it auto renews and you...
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How do I dispute an iTunes charge and get a refund?

To request a refund for items purchased on iTunes or the App Store, log in to your account on reportaproblem.apple.com, select...
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We look to the iTunes issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
iTunes issues reported to GetHuman

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