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1800Contacts.com Customer FAQ

Top Answers & How-to Guides

What is 1800Contacts.com's Phone Number?

The question we are asked most often is about how to talk to 1800Contacts.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent 1800Contacts.com Customer Questions

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Returns

How Do I Return My Order to 1800contacts?

1800 Contacts makes it easy for customers to return their unopened contact lenses. Errors occur and prescriptions change,...
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How long does it take to process a return?

At 1800Contacts.com, we strive to make returns as quick and convenient as possible. Once we receive your returned item, it...
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What is the return policy for opened contact lens boxes?

At 1800Contacts.com, we understand that sometimes you may need to return an opened contact lens box. Our return policy allows...
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Order Management

How do I cancel my order?

To cancel your order, please log in to your account, navigate to your order history, and select the order you wish to cancel....
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Can I exchange my contact lenses for a different brand?

Yes, we offer a hassle-free exchange policy for contact lenses at 1800Contacts.com. If you find that the brand you purchased is...
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Can I return contact lens solution or other accessories?

Yes, you can return contact lens solution and other accessories. 1800Contacts.com offers a hassle-free return policy for these...
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Services

Do you offer prescription verification services?

Yes, at 1800Contacts.com, we provide prescription verification services. We understand the importance of accurate prescriptions...
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Payment

What payment methods do you accept?

At 1800Contacts.com, we accept a variety of payment methods to provide convenience and flexibility to our customers. You can...
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Shipping

What is your shipping policy?

At 1800Contacts.com, we strive to make the shipping process quick and hassle-free for our customers. We offer free standard...
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Is it possible to track my order?

Yes, it is possible to track your order on 1800Contacts.com. After placing your order, you will receive an email confirmation...
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Do you offer international shipping?

Yes, 1800Contacts.com offers international shipping. We understand that our customers are not limited to just the United States...
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Promotions

Are there any discounts or promotions available?

Yes, at 1800Contacts.com, we offer various discounts and promotions to make your contact lens purchase more affordable. We...
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