our Cable TV box was lost in a fire in Sept **** that destroyed our house at **** **th...
GetHuman7726469's problema de servicio al cliente con AT&T U-Verse de agosto 2022
Ayuda con mi problema AT&T U-Verse
First: share to improve GetHuman7726469's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman7726469 may need:
Nombre en la cuenta, número de teléfono, dirección de correo electrónico, PIN de la cuenta y dirección del servicio
The issue in GetHuman7726469's own words
our Cable TV box was lost in a fire in Sept **** that destroyed our house at **** **th St Sacramento CA *****. We called ATT and were told not to worry about it . As it turns out our account was sent to a collection services agency and we found out that our credit score was impacted due to this error by ATT. We are now trying to get a new loan for the house as it is nearly rebuilt and our credit score is lowering the amount we can borrow and increasing the interest rate on the loan. **I called ATT the week of July **th **** to deal with this issue and was told I would receive a copy of a letter from ATT to the Enhanced Recovery Coll. stating that ATT was in error and that this collection request was a mistake. I have not received such a letter yet. Glenn Olson
GetHuman7726469 did not yet indicate what AT&T U-Verse should do to make this right.
I have an issue with AT&T U-Verse too
How GetHuman7726469 fixed the problem
We are waiting for GetHuman7726469 to fix the problem and share the solution with the rest of us customers.
Please help with my AT&T U-Verse issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T U-Verse customer problems.