our Cable TV box was lost in a fire in Sept **** that destroyed our house at **** **th...

GetHuman7726469's problema de servicio al cliente con AT&T U-Verse de agosto 2022

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The issue in GetHuman7726469's own words
our Cable TV box was lost in a fire in Sept **** that destroyed our house at **** **th St Sacramento CA *****. We called ATT and were told not to worry about it . As it turns out our account was sent to a collection services agency and we found out that our credit score was impacted due to this error by ATT. We are now trying to get a new loan for the house as it is nearly rebuilt and our credit score is lowering the amount we can borrow and increasing the interest rate on the loan. **I called ATT the week of July **th **** to deal with this issue and was told I would receive a copy of a letter from ATT to the Enhanced Recovery Coll. stating that ATT was in error and that this collection request was a mistake. I have not received such a letter yet. Glenn Olson

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AT&T U-Verse

Problema de servicio al cliente
Reported by GetHuman7726469
ago. 15º, 2022 - hace 6 meses
Not resolved
Visto por 14 clientes hasta ahora
Problema similar a 98 otros
0 clientes que siguen esto

Timeline

GetHuman7726469 comenzó a trabajar en este problema
ago. 15º, 2022 5:23pm
GetHuman7726469 indica que el problema aún no se ha solucionado.
ago. 16º, 2022 4:59am