Over the past several months, our home phone has become unusable much of the time. It...

GetHuman2950068's customer service issue with AT&T from May 2019

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The issue in GetHuman2950068's own words
Over the past several months, our home phone has become unusable much of the time. It has a roar that reoccurs regularly. A tech “fixes” it* but it doesn’t last. Some of technicians say it is an infrastructure problem that AT&T won’t fix because of the cost. I have continued to pay the full bill and are getting only a fraction of the service. The call waiting caller ID hasn’t worked for years. I was told by an AT&T tech that I needed a new phone which I bought, but it still doesn’t work, but I still pay for it. I need someone to tell me if the phone line can be and will be repaired or not. I will not be satisfied for it to work for a few days and be right back to the roaring. I would like to keep my landline, but there is no need to unless the service becomes more reliable. If not, I am prepared to cut off my landline and my DirecTV and file a complaint with the FCC and the BBB.
GetHuman2950068 did not yet indicate what AT&T should do to make this right.
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AT&T

Customer service issue
Reported by GetHuman2950068
May 19th, 2019 - a mon ago
I have an issue with AT&T too
Not resolved
Seen by 4 customers so far
Similar issue to 8599 others
0 customers following this
Timeline
GetHuman2950068 started working on this issue
May 19th 6:29pm
GetHuman2950068 indicated the issue is not fixed yet.
May 22nd 12:42pm
GetHuman2950068 indicated the issue is not fixed yet.
May 22nd 7:15pm