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Acorns Customer FAQ

Top Answers & How-to Guides

What is Acorns's Phone Number?

The question we are asked most often is about how to talk to Acorns customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unfreeze My Acorns Account?

Acorns users who find themselves locked out of their account can call customer support or visit the Acorns contact page to get help...

How Do I Close My Acorns Account?

Acorns offers a variety of financial services, including investing services. If you no longer wish to invest with Acorns service, then...
Ask any question you have about Acorns customer service, get an answer now.

Recent Acorns Customer Questions

transfer form. I would like to transfer my account out of Acorns. What form do I need?

To transfer your account out of Acorns, you don't need a specific form from Acorns. Instead, you will need to contact the institution you want to transfer your funds to. They will guide you through the transfer process, which usually requires you to complete their transfer form. Most institutions will handle the transfer process on their end, including contacting Acorns directly to move the funds. However, it's important to note that Acorns charges a $50 fee for account transfers. If you just want to withdraw your funds, you can do this in the Acorns app without a fee.
Asked Mar 8, 2024 2:53 PM

Help me with my Acorns customer service issue

Payments and Transfers

How Do I Pay My Acorns Credit Card Bill Online?

Paying your Acorns credit card bill online is simple. All you need to do is contact the customer service team and request the help...

How Do I Send a Check to Someone Online Using Acorns?

Currently, you cannot send a check to someone online using Acorns. However, the company offers options to order your own checkbook...

How Do I Cancel My Acorns Credit Card?

An Acorns user who wants to cancel their credit card can call customer service to handle the process. Some users can complete the cancellation...

How Do I Transfer Money Online Using Acorns?

If you have an Acorns account and want to transfer money online, you can transfer funds without penalty to your linked external checking...

Account Management

How Do I Unfreeze My Acorns Account?

Acorns users who find themselves locked out of their account can call customer support or visit the Acorns contact page to get help...

How Do I Close My Acorns Account?

Acorns offers a variety of financial services, including investing services. If you no longer wish to invest with Acorns service, then...

How Do I Reset My Username and Password with Acorns?

If you have forgotten your Acorns password, you are going to need to reset it. You should also periodically reset it for security purposes....

How Do I Recover Account Access to My Acorns Account?

Acorns users who need to recover their accounts must provide specific information to validate their ownership and may be asked to submit...

How Do I Cancel My Account with Acorns?

You may cancel your Acorns account whenever you please with these helpful tips.

Card Management

How Do I Activate My Acorns Card?

As an Acorns user, you can activate your card by following the activation directions once you receive your card. You also need to set...

How Do I Order a New Acorns Debit Card?

As an Acorns user, you can replace a lost debit card free of charge. You will need to contact Acorns support to begin the process....

Account Information

How Do I Find My Acorns Account and Routing Numbers?

Acorns is a financial services company that makes it possible for users to micro-invest using small amounts of money. The returns on...

What Do I Do If I Can't Redeem My Money with Acorns?

Acorns users who are having trouble redeeming funds from their account can follow several steps to resolve the issue. First, sign in...

What fees are associated with using Acorns?

Acorns has a straightforward fee structure, primarily designed to be transparent for its users. The fees can vary depending on the For the Personal plan, Acorns typically charges a monthly fee, which is a flat rate, making it easy for users to budget. As of the latest information available, there is a small fee that users pay each month, which covers the management of their investment accounts. The Family plan includes additional features for families, such as accounts for children, and may incur a slightly higher monthly fee. The Grow plan is focused on educational content and resources, and it is also subject to a monthly fee. Additionally, users should be aware that while Acorns does not charge trading fees, individual investments can incur management fees from the funds it invests in, which are separate from the fees charged by Acorns itself. All fees are subject to change, and it is wise for users to refer to the current Acorns website for the most accurate and recent information regarding fees, as well as any potential promotional offers....

Is my information secure on Acorns?

Acorns takes the security and privacy of user information very seriously. They employ various measures to protect personal and financial Furthermore, Acorns adheres to relevant regulatory standards and practices in the financial industry, which adds to the overall security of user data. It is important to note that while Acorns invests in robust security measures, no system can be completely invulnerable to threats. For users who wish to understand more about their specific data handling practices and security policies, visiting the official Acorns website would be beneficial. There, one may find detailed information regarding data protection, privacy policies, and current security practices. This can provide a clearer picture of how deeply committed Acorns is to maintaining a secure platform for its users....

Can I use Acorns outside of the United States?

Acorns primarily operates within the United States, providing its investment and savings services to American residents. While the...

Investments

What investment options are available on Acorns?

Acorns offers a variety of investment options designed to cater to different financial goals and risk tolerances. The core feature When users create an account, they answer a series of questions to assess their risk tolerance and investment goals. Based on the responses, Acorns recommends a portfolio that typically consists of a mix of equities and fixed-income investments. The portfolios are tailored for varying levels of risk, ranging from conservative to aggressive. This means that a conservative portfolio might have a higher percentage of fixed-income investments, while an aggressive portfolio will feature a larger share of equities. Additionally, Acorns offers a feature called Acorns Later, which allows users to invest for retirement through an individual retirement account. There are different types of IRAs available, including Traditional and Roth options, providing flexibility in how users save for their future. For those who are interested in socially responsible investing, Acorns has an option called socially responsible investment portfolios. These portfolios focus on companies that meet certain environmental, social, and governance criteria. Overall, Acorns provides users with a straightforward and automated approach to investing, making it accessible for individuals regardless of their level of investing experience. For more details on current investment options, it is always a good idea to check Acorns’ website....

How long does it take for my investments to settle on Acorns?

When using Acorns, the process of settlement for your investments typically takes two to three business days. This timeframe is essential...

Can I transfer my existing investments to Acorns?

Transferring existing investments to Acorns is indeed possible, but it primarily depends on the types of investment accounts you hold Instead, what generally happens is that users can sell their existing investments in their current accounts and then transfer the cash to Acorns to reinvest within the platform's framework. Acorns operates on a round-up investment model, where spare change from everyday purchases is invested, along with any direct contributions that users choose to make. For a smooth transfer process, it can be helpful to check Acorns' current guidelines on linking or transferring accounts or to look up necessary information on their website. They should have the specific details you need for your situation readily available....
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