Aer Lingus Customer Service Issues

Hello, I recently flew from Bangkok to Heathrow with my family, including my 1-year-old baby girl and 6-year-old daughter. We arrived at Heathrow half an hour early on the 20th. We checked in early and received our tickets from a kind lady at the desk. She informed us that our departure gate was supposed to be A21 to A26. When I inquired at gate A21, the lady there asked us to wait, but we missed our flight. I was concerned, as the staff member with blonde hair whom I spoke to was not accommodating. Eventually, another staff member helped us and managed to book us on a flight the next morning. We had to stay in the Hilton overnight, resulting in unexpected expenses. I am hoping to receive a refund for the incurred cost of £[redacted].

Hello, currently onboard flight EI164 to London. I selected seat 8D near the front for a quick exit, but unfortunately, my bag had to be stored further back due to full overhead compartments. Despite bringing this up to a flight attendant, I received dismissive reactions. It's frustrating when others from the rear were allowed to store their bags near the front, even though there was space in front rows. The crew seemed indifferent and prioritized items that could have been placed under seats. Disappointed by the lack of consideration. Regards, T. Conway

Hello, I have a flight scheduled with Aer Lingus from Dublin to London on Wednesday, February 5th, and returning from London to Dublin on Thursday, February 6th. I have alternative transportation to London for the outbound journey and would like assurance that the return flight remains valid. Your prompt confirmation is appreciated. Thank you, Paul.

Dear Sir/Madam, I am writing to inform you that I purchased four economy class flight tickets on March 9th departing to Milan via Dublin and returning on March 15th for my family's March break trip. Due to the coronavirus being declared a pandemic and the quarantine in northern Italy, I am unable to proceed with my travel plans. My wife, a teacher working with young children, and my two kids are at risk with the current situation in Italy. With the news reporting lockdowns in several towns in Lombardy and Veneto due to a high number of cases and deaths, I cannot put my family in harm's way. The empty shops, closed restaurants, and stores add to the risk. Given these circumstances, I kindly request the cancellation of my tickets and a refund of my payment. Sincerely, Zaid Mohammed

I am having trouble checking in for my flight to Amsterdam from LAX tomorrow with an 8:15 AM departure time. The website states that check-in opens at 21:15 on the 7th of March [redacted] but I am still unable to check in. I have wasted several hours attempting to complete this as I always do when flying to ensure I check in as soon as it opens, and I have never faced this issue before. I contacted the customer service center, but unfortunately, they were not helpful at all. The offshore customer service team seemed uninterested and couldn't provide any answers regarding my flight. This poor service experience is concerning, especially for a frequent traveler like myself in the travel industry. I hope for a better customer experience with Aer Lingus in the future. I would appreciate guidance on resolving this check-in problem. Thank you. - T.J. Wooten Locator 2BTDSW, Account # [redacted][redacted], Cell Number [redacted]. Senior Sales Manager at Wyndham Destinations, specializing in Vacation Ownership Worldwide.

My flight is coming up soon, but the current travel restrictions have made it impossible for me to proceed as scheduled. My son and I are meant to fly from Orlando to Dublin and then to Amsterdam. I’ve been waiting on hold for quite some time without any luck. Due to the 14-day quarantine requirement upon return from the Netherlands and the restrictions on gatherings by authorities in the U.S. and Ireland, it doesn't seem viable for us to travel tonight. I kindly request a voucher for the amount paid for the flights to be used at a later date when travel is more feasible under relaxed restrictions in both countries. I appreciate your understanding and cooperation during this challenging time.

We purchased Airlingus tickets from Expedia AARP for a flight from LHR to Shannon, Ireland on April 7th, but now need to reschedule for October 7th around 9:50 am due to the Coronavirus situation. Expedia AARP informed us that Airlingus would charge approximately $55 per ticket for changes, which is incorrect, and we are unable to proceed with making any changes on their site. We are looking for a way to bypass Expedia and directly communicate with Airlingus regarding this matter. United Airlines efficiently helped us with a similar situation for another flight, mentioning they are handling various issues related to Expedia. Any assistance would be greatly appreciated. Thank you.

Two young girls had a flight booked at 4:10 from Dublin to New York (JFK) (Booking Ref: 2PQ57N). They couldn't check-in online because Aer Lingus had closed that option. Following the airline's request to arrive three hours early, the girls reached the airport at 1:05, meeting the requirement. Despite this, after waiting for over five hours, they missed their flight, as they were informed after the pre-clearance process. They've been rescheduled for a 10 am flight the next day, leaving them stranded. Although the airport staff is unhelpful, I've been on the phone for over 50 minutes without getting a response. I'm concerned for the girls' well-being, especially considering the current medical situation at the airport. The misleading information from Aer Lingus led to the girls missing their flight, and they deserve safe accommodations as they await their rescheduled flight.

Subject: Bag Check-In Payment Refund Request Dear Sir/Madam, I am writing to address an issue I encountered during my recent flight experience. My name is Ivan Smyth, and I traveled on flight EI3227 from Glasgow, UK to Dublin, Ireland. Upon arriving at the check-in desk, I was informed that my bag was not checked in and was required to pay £33 in cash to rectify the situation. Worried about potential flight disruptions due to COVID-19, I paid the fee. This additional expense caused significant stress, considering I had already upgraded my flight from Saver to Plus and made a payment through my AIB account on the Aer Lingus app for the checked bag. Attached, you will find evidence of the payment made at the airport for the bag charge. I kindly request a refund of the £33 as soon as possible and look forward to hearing from you regarding this matter. Thank you for your attention to this issue. Sincerely, Ivan Smyth

Regarding booking reference 2CFZMW, Flight EI0765 from Tenerife to Dublin on Thursday, March 19 at 7:30 pm, please note that my partner and I recently flew on this flight. We encountered significant difficulty reaching Aer Lingus to reschedule our return flight due to the COVID-19 situation. Despite assurances from the Tanaiste and the challenges we faced, we were shocked to discover a charge of [redacted]€ on my credit card for the flight. As senior citizens, this unexpected expense is distressing. We seek clarification and hope for a prompt resolution. Our contact information is Christine Fagan at [redacted] and Peter Jordan at [redacted]. Thank you for addressing this matter urgently.

On Tuesday, March 10, [redacted], I departed from Newark, NJ airport with my daughter and granddaughter, reaching Dublin the following morning. Due to the US President's announcement about closing European borders, we had to alter our plans, which was distressing. Unfortunately, Irish Airlines (Aer Lingus) charged us more than double the price of the original round trip ticket. Conversely, UNITED AIRLINES assisted us by honoring our original ticket without any additional fees. It was disappointing that Aer Lingus had the audacity to impose a $[redacted] change fee during this global crisis. As a 76-year-old grandmother, I have never experienced such mistreatment. It is disheartening to see airlines taking advantage of passengers during these challenging times for personal gain. I believe it is crucial to publicly address these issues, possibly starting with The Irish Echo and The Irish Voice. I urge for all affected passengers to have their original tickets honored. I attempted to contact the airline via their website three times but received no response. This situation clearly demonstrates price gouging, which is unacceptable and regulated by laws. I am awaiting a response. - S.B.

I had a flight booked from Singapore to London Heathrow, followed by a flight to Dublin with Singapore Airlines and Aer Lingus. Unfortunately, Singapore Airlines canceled my flight to London due to COVID-19. Concerned that Aer Lingus might cancel too, I am unsure how to proceed. My booking details are as follows: - Flight: EI169 - Date: 03 April [redacted] - Departure: London Heathrow at 16:50 - Booking Number: 2AHJJJ Given my age, financial situation, disability, and previous health struggles, I am seeking a full refund. I attempted to request a refund online but couldn't find the correct form. I then tried for a voucher, but the form did not accept my flight information. Despite calling the Australian office, I was prompted to call during business hours. This trip to Ireland to see my friends was significant to me, and the uncertainty and stress are overwhelming. I would greatly appreciate prompt assistance in resolving this matter. Thank you. S.K.

I requested a refund for my canceled flight about six weeks ago and was informed that it would take approximately 10 business days, possibly longer due to the current situation. After calling a few weeks later, I was assured that my refund was being processed. However, as I have yet to receive it, I contacted customer service today for an update. Unfortunately, the representative I spoke to was rude, unhelpful, and abruptly ended the call. Thankfully, when I called again, a friendly lady informed me that my refund had not even been initiated. Despite understanding the delays, my interactions with customer service have been overall unsatisfactory. I hope that this time, my refund will be processed smoothly without further issues.

I contacted Aer Lingus on March 17th regarding my Minneapolis/St. Paul flight on March 19th. The representative confirmed the cancellation and assured me of a refund. After providing me with a confirmation number, I haven't received the refund or located the number. I would appreciate your assistance in retrieving the number as my travel companion has already received their refund. Thank you for your understanding during these uncertain times; the confusion led me to misplace the paper with the information. Your help is greatly appreciated. -Aine C.

I have made a booking for a trip to Dublin, Ireland from Pittsburgh, PA for two people departing on July 1, [redacted], and returning on July 11, [redacted]. The booking references are 2IQGIF and B6 REF: LXTUAA. The passengers are Ralph C. Affinito and Robert C. Roussey traveling in Business Class. The total amount paid for the trip is $8,[redacted].04. Due to the cancellation of the golf trip by Carr Golf in Dublin, Ireland, and uncertainty around travel between the U.S. and Ireland, I am requesting a refund to my VISA credit card for the airfare amount. I do not wish to receive a voucher as I have no plans to travel to Ireland in the future. I would appreciate prompt assistance in processing this refund. Thank you for your attention to this matter. Sincerely, R. C. Roussey

I have a student from Sri Lanka staying with me who wishes to return home. Since his classes and upcoming exam are online, he can study from anywhere, making it reasonable for him to go back. A flight with Sri Lankan Airlines is available from Heathrow on Tuesday. To facilitate the journey, he plans to book two separate flights, first with Aer Lingus from Dublin to Heathrow, then with Sri Lankan Airlines from Heathrow to Sri Lanka. I am unsure about the luggage transfer process between these airlines. If Aer Lingus and Sri Lankan Airlines have an agreement allowing luggage to be booked through despite the separate bookings, my student may avoid immigration concerns when traveling. I am researching this information, but any assistance would be greatly appreciated.

I recently received a call from Cheapoair regarding the need to fill out a voucher form on the website due to my flight cancellations caused by travel restrictions related to covid-19. Upon calling the helpline for assistance, I experienced nearly a 40-minute wait before speaking with a rather rude and hostile representative. Despite my explanation that Cheapoair had instructed me to fill out a voucher, the representative insisted it was not an option and accused me of raising my voice when she was the one being confrontational. The call ended abruptly when she hung up on me. I am considering legal action if a refund or voucher is not provided promptly. I was forced to cancel my trip and was already displeased with the situation, so encountering such unprofessional behavior only added to my frustration.

I received a call from Cheapoair today informing me to complete a voucher form on the website as my flights were canceled due to travel restrictions by the Irish and German governments amid COVID-19. Seeking assistance, I contacted their helpline and experienced nearly a forty-minute wait. Unfortunately, the employee I spoke to was initially rude and hostile. Despite being instructed by Cheapoair to fill out a voucher, she denied this option and accused me of yelling, even though she was the first to display aggressive behavior before abruptly ending the call. If a resolution is not provided in the form of a refund or voucher, I will seek legal recourse and initiate a class action lawsuit. It is disheartening to receive such unprofessional treatment from a customer service representative when dealing with a situation that has already caused distress.

On the 23rd of May, [redacted], My booking reference is: 225RIW. I received an email informing me that my flight EI [redacted] from Frankfurt to Dublin on 12th June [redacted] has been canceled. As a result, my connecting flights with Aer Lingus from Dublin to Minneapolis EI 89 and the return trips EI 88 and EI [redacted] are now impacted. After speaking with a representative this morning, it was confirmed that the responsibility for the cancellation lies with Aer Lingus. I have been assured of a full refund, and provided with reference number [redacted]. I am requesting a full refund as per articles 5(1)(a) and 8(1)(a) of EC Regulation No.[redacted]/[redacted]. Kindly note that the refund should be processed within seven days. Just to clarify, I am not willing to accept a travel voucher.

I am Julie Smith reaching out about the following matter. I need a refund for the Aer Lingus notification I received - Booking Ref: 2T7SNB. I recently got an email from Aer Lingus regarding changes to my flight, mentioning a potential change in flight details. Despite this, I have not received the updated itinerary yet. Also, the flight is not set to leave from Leeds Bradford airport today as mentioned. I kindly request a refund to be processed into my account. Best, Julie Smith 6 Herbert Street Saltaire Shipley BD18 4QH