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Air Canada Customer FAQ

Top Answers & How-to Guides

What is Air Canada's Phone Number?

The question we are asked most often is about how to talk to Air Canada customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Air Canada customer service, get an answer now.

Recent Air Canada Customer Questions

How to access my flight credits refund

You can access your flight credits by logging into your Air Canada account and navigating to the "My Bookings" section. Your credit information should be available there, and you can use it to book future travel.
Asked Jul 25, 2024 10:51 PM

I have a 2nd bag for flight to istanbul to frankfurt + frankfurt to Calgary. It says from istanbul to calgary, 100 CAD fee for the 2nd bag on the ticket. Can they charge a different price at the kiosk?

No, the fee for the second bag should be consistent with what is stated on your ticket. The kiosk should not charge a different price for the 2nd bag from Istanbul to Calgary if it is stated as 100 CAD on your ticket.
Asked Jul 22, 2024 6:40 AM

If I'm traveling from London to Toronto, do I have to pay to bring a 20 kg bag?

Yes, when traveling with Air Canada, transatlantic flight passengers are generally allowed to have one checked bag for free. However, the weight limit is typically 23 kg (50 lbs) per bag. If your bag weighs 20 kg, it should fall within this limit and not incur any additional fees. However, this policy is subject to change and may depend on the specific fare type you have purchased. Always remember to verify the baggage allowance for your specific ticket type and flight at the time of booking.
Asked May 31, 2024 4:44 PM

How do I send email to customer relations

We regret to inform you that directly emailing Air Canada's customer relations is not available; however, to contact Air Canada, you can use the link you're viewing on this page which provides the most up-to-date contact methods. Common methods include calling their customer service line, submitting an online form through the "Contact Us" page on the Air Canada website, or reaching out through social media platforms such as Twitter. Remember that Air Canada strives to respond to all inquiries in a timely manner, so please be patient as they assist each customer's needs.
Asked May 14, 2024 11:32 PM

Flight change option not available

If the flight change option is not available for your Air Canada booking, it could be due to several reasons. Your ticket may not be eligible for changes, or the window to make alterations may have passed. Air Canada also requires that any changes must maintain the same origin and destination, so if your changed itinerary doesn't comply with this, the option may not be displayed. It's also worth noting that any changes are subject to availability, fare differences, and potentially additional service charges. If you're still having trouble, you should use the contact information link on this page for the most up-to-date information on how to get in touch with Air Canada's support team.
Asked May 6, 2024 9:37 PM

Help me with my Air Canada customer service issue

Baggage and Fees

What Is the Baggage Allowance for Air Canada?

If you're traveling with Air Canada, you need to understand the airline's baggage allowance rules. Your checked baggage is...

What Do I Do If My Baggage Was Damaged with Air Canada?

If your baggage was damaged with Air Canada, file for a compensation claim. However, only do this if you have met the...

How Do I Get a Baggage Fee Refund from Air Canada?

There are different processes to get a baggage fee refund from Air Canada, depending on the reason why you want to get your...

How Do I File a Lost Baggage Claim with Air Canada?

File a lost baggage claim with Air Canada in writing and by contacting customer support. You get a tracking number and if the...

Frequent Flyer Program

How Do I Start Earning Frequent Flyer Miles with Air Canada?

The flyer miles program sweetens travel experiences, and you can start enjoying the service by following our guide. We have...

How Do I Redeem My Frequent Flyer Miles for a Flight with Air Canada?

Air Canada passengers have a few different ways that they can redeem their frequent flyer miles when booking a flight. The...

Accessibility and Assistance

How Do I Request Wheelchair Access for My Air Canada Flight?

Learn how to request wheelchair access or any other special request for an Air Canada flight.

What is Air Canada's policy for traveling with infants or children?

Air Canada's policy for traveling with infants allows babies under two to fly on an adult's lap for a fee or in a separate paid...

What assistance does Air Canada offer for traveling with disabilities?

Air Canada is dedicated to ensuring all travelers, including those with disabilities, have a positive experience. They offer...

Refunds and Compensation

How Do I Get a Refund for an Inflight Charge from Air Canada?

If you receive an erroneous inflight charge on an Air Canada flight there are steps you can take to resolve the issue and get a...

How Do I Get Compensated for Getting Bumped Off of My Air Canada Flight?

This guide helps Air Canada passengers better understand the conditions on which they can receive denied boarding compensation...

How Do I Get Compensated for My Air Canada Flight Being Delayed?

The process of seeking compensation from airlines after flight delays can be daunting, especially if you don't know where to...

What Do I Do If I Was Overcharged for My Air Canada Flight?

Air Canada gives passengers several options they can use if they are seeking a refund. Depending on the terms of the ticket as...

Booking and Tickets

How Do I Add My Ktin to My Ticket on Air Canada?

You can add KTN to your Air Canada ticket if you have membership. The benefits of adding KTN to the ticket are as mentioned and...

How Do I Book a Flight with Air Canada?

You can book a flight with Air Canada by using any of the above mentioned options. Booking offices are open and you can book a...

How Do I Fix an Error on My Booking with Air Canada?

Air Canada is among the largest domestic and international airlines serving more than 210 airports in six continents. Being a...

Flight Changes and Cancellations

How Do I Cancel My Air Canada Flight and Get a Refund or Credit?

If you cancel your flight on Air Canada, you may get a full, partial, or no refund. The amount you receive as a refund depends...

What Do I Do If I Was Bumped Off of My Air Canada Flight?

It has happened before to many travelers and will happen again and again. They leave early to make sure they get there in time...

What Do I Do If I Missed My Connecting Flight on Air Canada?

In the case that you miss your connecting flight with Air Canada because of your own fault, you will have to pay a change fee...

How Do I Change My Air Canada Flight?

Air Canada allows passengers to change their flights at a fee. You must pay the change fee plus the difference in cost for your...

How Do I Change My Flight with Air Canada?

Sometimes plans change and you need to modify your booked flights. If you've booked a flight with Air Canada that you now need...

Flights Delays and Issues

What Do I Do If My Air Canada Flight Is Delayed?

If your flight was delayed, Air Canada may be obligated to provide you standards of treatment, a refund, other travel...

What Do I Do If My Air Canada Flight Was Cancelled?

It's good to know what to do if your Air Canada flight is canceled. Knowing the steps to take and the kind of compensation you...

How can I modify my booking if I have received a travel alert?

Travelers with Air Canada affected by travel alerts can modify their bookings via the airline's website or mobile app using...

Seat Selection and Upgrades

How Do I Change My Seat on Air Canada?

If you want to change your seat on Air Canada, paying for it is the easiest option. However, you don't always have to pay. Air...

How Do I Upgrade to Business or First Class on Air Canada?

Air Canada allows you to upgrade to business or first class, depending on the availability of the flights. You may upgrade by...

In-flight Experience

What is the in-flight entertainment like on Air Canada?

Air Canada provides a wide array of in-flight entertainment, including movies, shows, and music. Premium cabin passengers enjoy...

What are the options for in-flight dining on Air Canada?

Air Canada provides a range of in-flight dining choices to suit various tastes and dietary needs, with complimentary meals on...

Travel Policies

What is Air Canada's policy for traveling with pets?

Air Canada's pet policy includes allowing small pets in the cabin under weight limits and specific dimensions for carriers,...

What is Air Canada's policy for carrying firearms or ammunition on board?

Air Canada's regulations for traveling with firearms require passengers to declare them at check-in and present proper...

What is Air Canada's policy for flight cancellations due to weather?

Air Canada prioritizes passenger safety with its cancellation policy for weather-related disruptions. Passengers are notified...

Payment Policies

What are the accepted forms of payment for purchasing a ticket on Air Canada?

Air Canada offers various payment methods for ticket purchases, including major credit cards, select debit cards, PayPal, and...

How do I use a travel voucher for my Air Canada flight?

To use a travel voucher for an Air Canada flight, customers must ensure the voucher is valid. It can be redeemed during the...
We look to the Air Canada issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Air Canada issues reported to GetHuman
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