AliExpress Customer FAQ

You can check the shipping information provided in your order details. After your order is shipped, you will receive tracking information that usually includes the name of the courier. This information is available in your AliExpress account under the order details section.

If you are unable to place an order or access your previous order history, it may be due to account issues, such as being logged out or restrictions on your account. Ensure that you are logged in to your account properly. Additionally, check for any notifications or alerts regarding your account that may affect your ability to shop. If you continue to experience issues, it may be related to technical difficulties on the platform.

This penalty may occur due to violations of AliExpress policies, such as fraudulent activities or multiple canceled orders. To resolve this issue, please review the relevant policies. You may be able to appeal the penalty or find information on how to reinstate your account. Check the link on this page for the most up-to-date contact information to get further assistance.

If you notice unauthorized transactions on your debit card, it is crucial to contact your bank or card issuer immediately. They can help you dispute the charges and protect your account from further unauthorized use. Additionally, review your account activity for any other suspicious transactions.

If your package is still showing “Package still in transit” after an extended period, it's best to check the tracking information again for any updates. If there are no changes, consider opening a dispute through AliExpress to request a refund or a resolution. Ensure you provide all relevant details regarding your order to expedite the process.