Amazon Customer Service Issues

Archive 252

The following are issues that customers reported to GetHuman about Amazon customer service, archive #252. It includes a selection of 20 issue(s) reported November 12, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am concerned about the recent unauthorized purchases made using my credit cards on Amazon. After discovering several hundred dollars worth of unauthorized charges, I promptly alerted my bank, who canceled the card within hours. Upon checking my other credit cards, I found additional unauthorized charges and canceled those as well. This has unfortunately occurred twice, once in [redacted] and again in [redacted], causing a great deal of stress. When I contacted customer service, they asked for sensitive identifying information, including complete credit card numbers, which raised red flags for me. I have since removed all my cards from my Amazon account. Recently, when logging in, I was unexpectedly asked for my complete credit card information, which seemed unusual. I believe Amazon needs to enhance their security measures to safeguard customers better. It is concerning that despite Amazon's profitability, customer card information is not adequately protected. A dissatisfied customer
Reported by GetHuman-coniwms on giovedì 12 novembre 2020 01:50
If you made a payment using net banking or a credit/debit card, your refund will be processed by your bank shortly. For net banking transactions, it may take 2-4 business days, and for credit/debit card payments, it may take 3-5 business days for the refund to reflect in your account. Please be aware that for EMI payments made with a credit card, the refund could impact your EMI terms, and your card issuer might apply charges for the EMI cancellation. It's advisable to contact your Credit Card issuer for details on how this may affect your EMI plan. For payments made with a Gift Card, the Gift Card balance will be added to your Amazon account within one working day. Kindly note, if your order includes items that were not canceled, the refund for the canceled items will be processed once the other items in your order have been fulfilled.
Reported by GetHuman-lathanks on giovedì 12 novembre 2020 11:34
I am a resident of Paris, like many others, and reside behind a large door with a code. I have not received a delivery map for my order, which is usually provided. I need the option to change the delivery location as I don't have a porch or garden, given it's Paris! The delivery person attempted to deliver twice without calling despite having my phone number. If delivery is attempted again in the same manner, the outcome will be the same. Please provide the delivery map so I can meet the delivery person downstairs or allow me to change the delivery to a pickup point or post office. This is crucial for my work. Order Number: [redacted]-[redacted] Additionally, it would be helpful for English-speaking residents in France, like myself, to view Amazon.fr in English. Given your company's American roots, this should not be too difficult to implement.
Reported by GetHuman-joanherl on giovedì 12 novembre 2020 13:33
A kind senior friend, Robert Johnston, received an Amazon Fire as a gift last Christmas. Unfortunately, it was set up partly by his daughter's estranged husband, making it challenging for Robert to access the device due to his illness. He lacks the set-up details and cannot recall his accounts. His old Amazon Fire has outdated information that cannot be changed without the old mobile numbers, passwords, and email access. Despite efforts, I have been unable to assist him with his accounts. The email addresses connected to him are [redacted], [redacted] (though inaccessible), and [redacted] (currently receiving emails on his phone). Robert's contact numbers are not fully utilized due to his hearing impairment. I am willing to help and have his new Amazon Fire with me. If you need to reach me, please contact Tom Houston at [redacted]7 or [redacted]
Reported by GetHuman5457373 on giovedì 12 novembre 2020 18:42
In [redacted], when I was selling textbooks on Amazon, my account got frozen due to an unspecified issue. Despite numerous emails exchanged through Seller Central, they didn't provide any clear explanation for the freeze. My funds, owed from that time, remain inaccessible. Even in [redacted], attempts to seek answers yielded no results, with Amazon only stating they were investigating the matter. The funds are still in limbo, and I am unsure if I can resume selling on my account. I am uncertain if my account is still active for selling, and I am hoping that the frozen payment amount will eventually be released. I would also like to know if the initial issue has been resolved by Amazon.
Reported by GetHuman5457457 on giovedì 12 novembre 2020 19:08
I have been trying to resolve a fraudulent $20 gift card charge on my account that went through PayPal. Despite multiple attempts to contact PayPal, I have not received any response. Additionally, I have had thousands of dollars in fraudulent charges on both of my credit cards, which led me to change both of them along with my phone number. Due to the 2-step security log in process, I was advised to cancel it, but now I am still having issues with my Prime account after being charged on Nov. 4. I have tried reaching out to customer service multiple times, but the agents seem unable to assist me properly. I urgently need to speak to someone who can help me resolve these issues. Please reach out to me on my new cell phone number: [redacted]. Thank you.
Reported by GetHuman-mjgcid on sabato 14 novembre 2020 21:57
I'm having trouble accessing my Amazon account due to issues with receiving verification messages on my mobile phone. The message I receive instructs me to "tap link to respond" but doesn't specify a link. I only have a basic phone for texting and calls, not a smartphone. I recently received a Fusion5 tablet that I need to return, but I can't sign in to process the return. Contacting Amazon by phone isn't an option currently, and I need a UK number as I reside in Scotland.
Reported by GetHuman5452995 on domenica 15 novembre 2020 13:46
Hello, I am new to Amazon. My Amazon account is linked to my email address at mart*[redacted] and my phone number is [redacted]7. I started shopping on October 13, [redacted]. I am based in New Caledonia and I order from Amazon.fr, paying with a MasterCard from New Caledonia. The packages are delivered to my uncle in Saint-Ambroix, France, and then he sends them to me in New Caledonia via Colissimo. Unfortunately, Amazon has blocked my account. I have provided them with my ID, bank statements, and even a photo of my card to prove my ownership, but they have not unblocked my account. I have tried contacting them without success, even calling from New Caledonia. They said it would be resolved within 48 hours, but it's been almost a month now. I am reaching out for help because I love shopping on Amazon and it's the only way for me to get items. I would appreciate any assistance in resolving this issue as I want to buy gifts for my children for Christmas.
Reported by GetHuman5465832 on lunedì 16 novembre 2020 02:28
I am frustrated with Amazon and other companies for allowing sellers to mark items as 'shipped' after printing a shipping label without actually sending out the product. Today or tomorrow, I am expecting a chair to be delivered, but it was marked 'shipped' on 11/10/20. After contacting FedEx, they confirmed they do not have the item in their possession, and the tracking is not updated. I contacted the seller and received a standard response about tracking delays. However, it is evident they only printed a label, and the product has not been shipped. The order in question is [redacted]-[redacted]. This consistent issue with sellers not fulfilling orders reflects poorly on Amazon, despite their usual reliability. I urge Amazon to monitor and hold third-party sellers accountable for their actions. I require compensation from the seller or will request a full refund and return the item due to the inconvenience of not having the chair for our new office setup. Thank you, Kelly D.
Reported by GetHuman5468514 on lunedì 16 novembre 2020 21:28
I purchased a set of 10 fences with greenery that were part of a promotion for buy 10 get 10 free. Despite canceling the order four times before receiving an email about the shipment, the items arrived about two months after I originally ordered them. I cancelled once more before they were shipped but still received them. More than a month has passed since I received the two packages, yet there is no contact information for me to reach out to the seller. I am reaching out to you to assist me in obtaining a refund for this order. I included my email address, home address, and phone number in a letter I sent to the seller, which was on the packages I received. Your help in resolving this issue would be greatly appreciated, as I have been trying to address this for over four months. Thank you for any assistance you can provide. - D.
Reported by GetHuman3167140 on lunedì 16 novembre 2020 23:29
The Amazon delivery personnel provide excellent service by walking packages up to the door, as do USPS and FedEx. Unlike the U.S. Postal Service, which sometimes leaves packages on the curb, risking them being taken or blown away by the wind. This lack of care is concerning, as items left near the street can pose various risks. It's crucial for USPS to show the same level of professionalism as other delivery services. It's important for them to fulfill their job responsibilities properly, just like their counterparts.
Reported by GetHuman5472566 on mercoledì 18 novembre 2020 03:04
I am residing in Panama (Central America) and have been a loyal Amazon Prime customer for quite some time. I am encountering two interconnected issues with my account: 1. Following a recent OS reset on my computer, I am unable to log back into my Amazon account. Despite entering my username and password, I am not receiving the required confirmation code on my phone. Additionally, I am unable to reset my password. This predicament appears to be exclusive to Amazon as I have successfully completed similar phone verifications with other services like Google and Adobe without any problems. 2. I am hesitant to place an international call to Amazon due to potential long-distance charges. I recall being able to access Amazon Help through chat on my PC, but this feature seems inaccessible now. I am seeking guidance on how to proceed with resolving these issues.
Reported by GetHuman-gecedeno on giovedì 19 novembre 2020 06:35
I need assistance with updating the credit card on my account to use a debit card instead. I have two-step verification set up and can be contacted at [redacted] or [redacted] Please reach out to resolve this issue. I believe the two-step verification on my phone should be sufficient proof of identity to update my account and unlock it. I look forward to resolving this matter with Amazon. Thank you in advance.
Reported by GetHuman5475973 on giovedì 19 novembre 2020 07:03
Good afternoon, Regarding my Kindle e-Reader, I have obtained a new credit card with a new number and need to update my Kindle account with the new details. Unfortunately, I am unable to log in as Amazon does not recognize my current email address or password. I have attempted to use all of my previous email addresses, but it seems the one associated with my initial Kindle purchase is still linked to my account and does not accept my password. Since this old email is no longer active, I am stuck and cannot access my Amazon account. Could you please provide guidance on how I can resolve this issue, update my account, and resume making purchases on my Kindle e-Reader? Kind regards, Renée N. (The Netherlands)
Reported by GetHuman5476355 on giovedì 19 novembre 2020 11:55
I have not received the credit for the pair of glasses I returned on my debit card. I would like the credit to be issued to my debit card or guidance on where to locate it. The refund confirmation email was received on Oct 7, [redacted], at 5:01 PM, from [redacted] The email stated that the refund of $17.38 for the Gaoye Progressive Multifocus glasses would appear on my Master Card in 3-5 business days.
Reported by GetHuman5477092 on giovedì 19 novembre 2020 16:37
I had a disappointing experience with Amazon. I ordered a foam roller for my physical therapy sessions as I am currently undergoing home therapy with only the use of one arm. Instead of the foam roller, I received a large 47qt Tupperware that was quite challenging to handle with my limited arm mobility. After contacting customer service, I was informed that a new foam roller would be sent and the issue was resolved. However, I later discovered that my Amazon account indicated I needed to return the Tupperware. Despite Amazon's error and my physical limitations, I am now required to repack and return the Tupperware, which involves printing a label (complicated by not owning a printer) and arranging for the package to be picked up. This situation feels unfair. While my disability is temporary, I can't imagine how customers with more severe disabilities manage. It is disappointing that I am being held responsible for rectifying a mistake that was entirely Amazon's fault.
Reported by GetHuman5478283 on giovedì 19 novembre 2020 23:16
Subject: Update on Lost Package Replacement Request Dear Tishawney, I want to express my gratitude for your assistance in handling the lost package issue promptly. I am pleased to inform you that the package has been delivered only a few days after our conversation. Regarding the return process, could you kindly advise on the necessary steps to follow? Your guidance on how to proceed would be much appreciated. Thank you for all your help! Warm regards, Margaret (A's Mom)
Reported by GetHuman5478419 on venerdì 20 novembre 2020 00:20
I recently ordered an item with next-day shipping for a project that required a [redacted]-mile road trip. However, when the package arrived the next day, it was an empty padded mailer. After contacting customer service, they assured me a replacement would be sent out immediately. Unfortunately, the scheduled delivery for the replacement was missed, causing frustration as I was leaving for my trip. Despite being a Prime member for 14 years, the service representative could only offer a $3 credit for a Kindle download as compensation. When questioning the delay and carrier choice, I was met with no satisfactory answers. In the end, I decided to cancel my Prime account due to the unsatisfactory resolution and lack of customer retention efforts on their part.
Reported by GetHuman-nmelfi on venerdì 20 novembre 2020 01:17
Amazon has a special agreement with USPS for Sunday deliveries. In Kaua'i, a separate USPS vehicle is dispatched to deliver forms for package retrieval, despite Amazon paying for home delivery. This differs from mainland delivery practices where packages are left at residences, even on Sundays. A complaint was escalated to the local postmaster regarding the need to make multiple trips for undelivered packages, suggesting a need for improvement to avoid further dissatisfaction and potential implications for postal services.
Reported by GetHuman5478679 on venerdì 20 novembre 2020 03:58
I had an unsettling experience where someone attempted to purchase a cell phone for over $1,[redacted] shortly after I used my card to buy something. I reached out to Amazon customer service, expecting a resolution, but I ended up being transferred to their technical support department. I spent hours on the phone dealing with this issue over several days. The situation has become increasingly complicated, leaving me feeling frustrated. Recently, the communication from Amazon ceased, leaving me with significant financial losses totaling several thousand dollars. Considering the gravity of the situation, I am contemplating seeking legal advice regarding this unsettling situation with Amazon.
Reported by GetHuman-frechdr on venerdì 20 novembre 2020 04:12

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