Amazon Customer Service Issues

This is my third attempt to use Microsoft Office Home that I purchased on February 22 from Amazon. It is now March 8th, three weeks later, and I am frustrated with the process. I received the product key, HF923-JVTM6-XFY2Q-DKGJ4-J22FZ, but have been stuck in a loop trying to activate it. Despite creating a new Microsoft email, setting up a password, and contacting Microsoft Tech Support multiple times, I still can't access Word, PowerPoint, or Excel. I even paid a tech $60 to help, but no progress was made. The language barrier with the support team added to my frustration as I repeated information multiple times. The whole experience has been time-consuming and I'm disappointed in both Microsoft and Amazon for the lack of efficiency and support. I hope companies can improve their processes to make it easier for customers to use products they've paid for promptly. Tim White Albany, NY [redacted] Email: [redacted] Phone: [redacted]

I noticed in my order that I was expecting a package on February 25th, however, I have not received it. The order indicates a possible delay until March 3rd. Despite not receiving the parcel by the 3rd of March, the order mistakenly shows that I received it on February 25th, which is incorrect. I have been corresponding with the company responsible for sending the package, but after several emails, I have not received a resolution. I am unsure if they will send another sweatshirt or provide a refund. I have already paid 68 euros for this package and I am eagerly awaiting a quick resolution. As a loyal customer of Amazon, I have never encountered such a significant issue before. I urgently require a solution. The order number is [redacted]-[redacted] 15 45-[redacted] for the DESIGUAL sweatshirt sold by SHOP IN THE CITY. I kindly request a response and a solution promptly. Thank you in advance for your assistance. Best regards, Nadine F. from Belgium

Subject: Order [redacted]-[redacted] M L Good day, I have been eagerly anticipating the delivery of my wife's bicycle since November 19. Unfortunately, the seller, ZAOZAOGAP, has not fulfilled their responsibilities. They redirected me to the delivery company who claims to have delivered the bike, which is inaccurate. Feeling greatly disappointed, I am requesting either a refund or the shipment of another bicycle (as I have already purchased an alternative one for my wife). The seller is accountable for the delivery and should reimburse me. Despite sending numerous emails since December 19th, I have not received a satisfactory response. Thank you for your assistance in this matter. Kind regards, M L

In February [redacted], I purchased a laptop that was not delivered. The delivery notification indicated it was "Handed to resident," but I did not receive it or sign for it. After being issued a refund, I repurchased the laptop, awaited its arrival to sign for it, and was told it was delivered to 46 and signed for by Steve. However, the residents at 46 did not receive the parcel and do not know anyone named Steve. Despite reaching out multiple times, I have been told that no refund can be issued after 30 days. The courier did not deliver the package to me while I was at home, listed an incorrect address, and a non-existent recipient. I need this unresolved issue of the missing laptop and refund of almost £[redacted] investigated and resolved promptly. Please address this matter without dismissing it based on the time elapsed. I am willing to escalate this if necessary and can provide evidence of the delivery message stating it was received at 46.

I encountered an issue with my Amazon order for a book titled "Sluggo." Initially, my order was declined, prompting me to input a different Visa card. After confirming the card was added to my account, I contacted Amazon customer service. A helpful gentleman reviewed my account, approved the purchase of the book, and ensured it was sent out. Upon checking my account again, I noticed that the Visa card I had used for the successful purchase and delivery of the book is no longer linked to my account. I am puzzled as to why it was removed and would appreciate some clarification from Amazon regarding this matter.

I serve as the Treasurer for the Friends of the Center at the Heights, a Senior Center based in Needham, Massachusetts. About a year ago, we established an Amazon Prime account that is linked to a Bank of America credit card, which ends with [redacted]. Due to the ongoing closures caused by the Covid-19 pandemic, our senior center remains closed indefinitely. We have attempted to cancel the Amazon Prime account over the phone multiple times. Unfortunately, we have been informed that a password is required for cancellation. Our Bank of America credit card associated with the account has been deactivated, leading to challenges in halting the recurring charges. Despite contacting Bank of America, they indicated that we are responsible for the charges until the Amazon Prime account is successfully canceled. As we have no intentions of utilizing the Prime account in the future, we urgently request its cancellation.

I am having issues with the website when trying to make a purchase. I intended to buy three items, but the Cart is adding items I don't want, and I can't continue shopping to add the other two items or remove unwanted ones. Even after logging in again, the Cart shows over $[redacted] worth of items. I'm unsure whether I should wait and come back later. I'm worried that my incomplete order will not be cleared, even after several attempts of logging out and back in. Can someone please assist me with this issue?

Good morning, my name is Raul Palacio. I placed order number [redacted]-[redacted] on February 14, [redacted]. According to the tracking information, it was delivered to a receptionist at the usual Amazon delivery address. However, the individuals who receive my packages there say they did not receive it on February 18, [redacted]. I would like to know if anyone signed for the package on that day. Otherwise, it seems like it may have been lost in the mail. Thank you for your assistance. Sincerely, Raul Palacio Bogota, Colombia

On February 26th, I placed an order for a Haier window unit air conditioner with an expected delivery window of March 7-9. Surprisingly, on March 2, I received conflicting emails regarding the shipment. The first email claimed it was expected on the same day, while the second stated delivery should occur on March 5. I made numerous attempts to track the package, assuming it was sent via UPS, although my area has had delivery issues with UPS in the past. The tracking information mentioned a potential delay with a message indicating the package might be lost. The tracking ID provided is TBA[redacted]00 and lists Amazon as the shipper. Meanwhile, I noticed the price for the same AC unit has increased by $20-30 since my purchase. Despite the option for a refund due to the delayed delivery, I am eager to receive the AC unit I ordered.

Dear Sirs, I am writing to report that my Amazon account (Spain) was hacked this morning. Although I have regained access, two recent purchases are missing from my account: 1. Request #[redacted]-[redacted]: A gaming chair from supplier KLY NET, paid €[redacted].98, expected to arrive between March 19th - 27th. The hacker may have requested a refund from the supplier. 2. Request #[redacted]-[redacted]: A pack of rechargeable batteries and a 128GB Sandisk ultra dual pendrive, paid €31.47, expected by March 11th. I kindly ask for confirmation on the status of these orders. If they are not visible in my account, I request a refund so I can repurchase them. Please advise on the appropriate email contact if this platform is not suitable. Thank you.

Subject: Charge Issue with Glade Candle Order Hello, I am reaching out regarding an issue with multiple charges on my Visa ending in [redacted] for a Glade Candle order. I did not make these recent orders, and the last time I received Glade Candles was in November [redacted], which arrived broken. I notified Amazon, and a replacement was supposed to be sent. It seems there has been a mix-up, and I have been charged $3.21 three times for this item. I kindly request a refund of $9.63 to be processed promptly. Please address this billing error and ensure the return and refund process for the broken candles is handled correctly. Your attention to this matter is greatly appreciated. Thank you, Annette A.

I purchased the Agreatca Electric Height Adjustable Desk Converter from Amazon on the recommendation of my chiropractor. After using it for over a month without any issues, I encountered a problem with the USB port on the desk. While charging my devices, a spark occurred, causing damage to my iPad and phone. Despite reaching out to the seller and providing evidence that it was the desk causing the issue, they have been uncooperative in accepting responsibility or providing a solution. They are based in China, making communication and returns challenging. Despite involving Amazon in the investigation, they have not been very helpful either. I have lost $[redacted] worth of devices and still do not have a resolution. I am frustrated with the lack of support from both the seller and Amazon. Any advice on how to proceed would be greatly appreciated.

Hello! I was very surprised this morning to discover a charge of €45.00 on my VISA Caisse d'Épargne card dated 27/02/[redacted], "AMAZON PRIME FR", which does not correspond to any order I have received, nor to a movie subscription I have never signed up for. I may have been misled when placing one of my recent orders. I do not wish to benefit from the so-called "advantages" of AMAZON PRIME FR. Therefore, I request that you CANCEL MY SUBSCRIPTION TO THIS SERVICE and REFUND ME THE UNAUTHORIZED €45.00 promptly to my Caisse d'Épargne account, which you have the details of. I intend to remain a customer with you, and thank you for addressing my request promptly. Best regards, BC Copy to "60 millions de consommateurs".

I recently received a call from someone claiming to be an Amazon customer service representative, inquiring about an $[redacted] Apple iPhone order made under my [redacted]-year-old mother's name, who resides in a nursing facility without phone access. I expressed that we didn't place the order and requested cancellation. They provided an order number of [redacted] but refused to give their identity. When I asked for their phone number, they abruptly ended the call. I identified the caller's phone number as [redacted]. Prior to this, I had received a call from a person named Eugene Rivkin using a different number with the same area code: [redacted]. As I am not an Amazon customer, I am concerned about potential identity fraud.

I encountered an issue with an order I made on February 21st for AAA Batteries. Upon receiving two unusually large boxes from Amazon the next day, it was apparent they did not contain my batteries but instead an assortment of high-end fry pans. Despite numerous frustrating phone calls to Amazon over several days, no progress was made in resolving the situation. Recently, I received an email informing me of a credit from Amazon, although I still did not want the cookware. In a last attempt for assistance, I reached out to my bank and connected with an exceptional individual from Payment & Support named Theresa. She efficiently addressed the problem in a mere 10 minutes, a stark contrast to my previous experiences. Thanks to Theresa, UPS will be collecting the boxes, my account is credited, and my home is back in order. Theresa's exceptional support has truly made a difference, and I am immensely grateful for her assistance. - Jean J.

My husband has degenerative disc disease, and I have a bone spur, leaving us both struggling for mobility. Today, upon his return from work, he found our Amazon cat food delivery left in the driveway, far from our front porch. This goes against the clear label instructions requesting delivery to the front porch, a necessity due to our physical limitations. We rely on this service to have items brought directly to us. We need assistance in ensuring future deliveries adhere to the proper drop-off location to avoid the strain of moving heavy boxes. Amazon has been generally reliable, but this oversight is causing significant stress for us. We kindly ask for your help in addressing this issue promptly. Thank you. - F. C. Parrott

I, Betty Bourquein, the Director of the Dearborn County Retired Teachers Foundation, Inc., received an email from "Amazon.com" with the subject line regarding a donation to our charity. After speaking with "Roy" from Customer Service at [redacted], it was clarified that the amount mentioned in the email was not intended for us. Our charity supports teachers in Dearborn County, IN, not water-related causes as mentioned in the email. "Roy" confirmed that the donation amount was a general guideline. We are reaching out to AmazonSmile to rectify this discrepancy and ensure our charity, with EIN 90-[redacted], receives any rightful donations. We appreciate any assistance in correcting this error for the benefit of our local schools and educators. Thank you for your attention to this matter. Betty Bourquein, Director of the Dearborn County Retired Teachers Foundation, Inc.

I have been a loyal Amazon customer for years using my email address, [redacted] Unfortunately, my account was compromised and put on hold due to hacking. Despite reaching out numerous times for assistance, I encountered issues, including a scam that resulted in a loss of $4,[redacted]. While the past incidents are regrettable, my attempts to create new accounts have been unsuccessful as they are quickly suspended. I am requesting the reinstatement of my original account, [redacted], with a new password. Not being able to access my two Kindle devices and losing access to the books I purchased is distressing. I have refrained from creating new accounts as advised but have been unable to resolve the situation despite frequent calls to customer service. As a dedicated shopper for various items on Amazon, the inability to place orders or access my account for three months has been frustrating. I urge for prompt assistance to regain access to my account to continue my long-standing relationship with Amazon.

The medium-firm mattress-in-a-box I received seems unusually hard, almost like a manufacturing mistake. Despite being advertised to expand to 12 inches, it has only reached a maximum of 10 inches at the edges and 10 1/2 to 11 inches in the center. It's impossible to fit it back in the original box or even fold it in half, even with assistance. Unfortunately, I am unable to return it because once opened, it cannot be repackaged and is too large for UPS or FedEx to handle due to their size restrictions. This limits my options for getting rid of it or getting a refund, as donating it is not feasible. The product descriptions and dimensions provided seem misleading, leaving me unsure of what to do next with this mattress.

I received an email from your company about a charge of $[redacted] on my account, which I did not recognize. I spoke with a person named Jay Cooper, but had trouble understanding him due to his accent and fast speech. Feeling frustrated, he claimed I had 54 hackers on my account and urged me to buy $1,[redacted] in Target gift cards for a fix. I followed his instructions, spending money I couldn't afford. Feeling scared, I now realize this may have been a scam. I am unsure of what to do next but wanted to warn other customers about this situation. I hope I can recover some of the lost money.