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American Airlines Customer FAQ

Top Answers & How-to Guides

What is American Airlines's Phone Number?

The question we are asked most often is about how to talk to American Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about American Airlines customer service, get an answer now.

Recent American Airlines Customer Questions

How do i find my frequent fly number?

To find your American Airlines frequent flyer number, check your membership card, any emails regarding your account, or your profile on the American Airlines website. If you’ve forgotten it, you can retrieve it by providing personal information used during registration.
Asked Jun 26, 2025 2:13 AM

Got may ticket confirmation ticket last week . But just got a KTN number today. How to I add The KTN number to my confirmation?

To add your Known Traveler Number (KTN) to your ticket, you can do this during online check-in or by managing your booking on the American Airlines website. Look for the "Manage Booking" section, where you can enter your KTN. If you have trouble, the instructions for doing this are available right here on this page.
Asked May 2, 2025 7:49 PM

How do I add my KTN # to my boarding pass

To add your Known Traveler Number (KTN) to your boarding pass, log in to your American Airlines account, go to "Your account," and update your traveler information with your KTN. You can also add it during the booking process or by updating an existing reservation in the "Manage trips/Check-in" section on the American Airlines website. Ensure your KTN is added before check-in.
Asked Aug 11, 2024 6:00 AM

How do I contact someone about delayed luggage

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 24, 2024 6:49 PM

What is the largest bag I can travel with Internationally?

For international travel, the maximum dimensions for checked baggage allowed by American Airlines are 62 inches (158 cm) in total dimensions (length + width + height). The maximum weight is typically 50 pounds (23 kg) for economy class, and 70 pounds (32 kg) for business or first-class.
Asked Jul 13, 2024 1:19 AM

Help me with my American Airlines customer service issue

Traveling with Pets

Can I Bring My Dog or Service Animal on My American Airlines Flight?

If you have a service dog or other emotional support animals, you can take them with you on your American Airlines flight. The...

Can I bring a stroller or car seat on my American Airlines flight?

American Airlines permits travelers to bring strollers and car seats on flights, allowing gate or counter check-in without...

What is American Airlines' policy on traveling with pets other than dogs?

American Airlines primarily allows travel with dogs and cats, with restrictions on other pets like rabbits and reptiles....

Frequent Flyer Program

How Do I Find My American Airlines Frequent Flyer Number?

The rush of a new vacation booking can be made better knowing that you're a member of American Airlines' frequent flyer...

How Do I Start Earning Frequent Flyer Miles with American Airlines?

This easy-to-follow guide outlines how to start earning American Airlines frequent flyer air miles. If you often fly with...

How Do I Redeem My Frequent Flyer Miles for a Flight with American Airlines?

This article explains how American Airlines customers can use their frequent flyer miles. If you collect American Airlines...

Baggage Policies

What Are the American Airlines Baggage Restrictions or Allowances?

If you are going to be traveling on an American Airlines flight, you should learn about the company's baggage restrictions and...

What Do I Do If My Bag Is Lost on My American Airlines Flight?

Learning that your bags are delayed while traveling is a stressful experience. American Airlines is one company that seeks to...

How Much Does It Cost to Check a Bag on American Airlines?

American Airlines has restrictions on the number of bags every passenger can bring along. However, it is possible to bring...

What Do I Do If My Baggage Was Damaged with American Airlines?

This article describes what you should do if you believe that American Airlines damaged your baggage. The airline's damaged...

How Do I File a Lost Baggage Claim with American Airlines?

This article outlines what you should do if your baggage has been lost or delayed on an American Airlines flight. If you have...

How Do I Get a Refund on an Overcharged Baggage Fee from American Airlines?

There are times when you may be overcharged for your baggage when traveling with American Airlines or any airline. If you want...

What is American Airlines' policy on carry-on baggage?

American Airlines allows one carry-on bag with maximum dimensions of 22 x 14 x 9 inches, plus one personal item fitting under...

Special Assistance

What Do I Need to Know If I Am Traveling with a Baby on American Airlines?

You will need to address many things if you are travelling with a baby on American Airlines. If you are using a domestic...

Flight Changes and Cancellations

What Do I Do If I Was Bumped Off of My American Airlines Flight?

If you have been bumped off of your American Airlines flight, you are eligible for compensation. Your compensation may be in...

How Do I Cancel My American Airlines Flight and Get a Refund or Credit?

This article discusses what you should do if you have to cancel your trip on American Airlines and want to get credit for the...

How Do I Get Compensated for Getting Bumped Off of My American Airlines Flight?

Airlines overbook flights due to the people who miss them. You can be bumped off a flight voluntarily or involuntarily. If you...

What Do I Do If My American Airlines Flight Is Delayed?

American Airlines is one of the largest airlines in the world so flight delays should be expected. If your flight is delayed,...

What Do I Do If I Missed My Connecting Flight on American Airlines?

You can miss a connecting flight on American Airlines for two reasons: your fault or the airline's. If it is the airline's...

What Do I Do If My American Airlines Flight Was Cancelled?

This article discusses what to do if your American Airlines flight gets cancelled. American Airlines's cancellation policy is...

What happens if my flight is cancelled American Airlines?

When an American Airlines flight is canceled or delayed, passengers can rebook the next available flight using a kiosk, online,...

Refunds and Compensation

How Do I Get Compensated for My American Airlines Flight Being Delayed?

If you are seeking compensation for your American Airlines flight delays, the customer service team may help you. You might...

How Do I Get a Refund for an Inflight Charge from American Airlines?

You can seek help to get a refund for an inflight charge from American Airlines through the methods outlined above. However,...

What Do I Do If I Was Overcharged for My American Airlines Flight?

Some travelers rarely realize when an overcharge has occurred in their accounts. However, American Airlines works proactively...

How Do I Upgrade to Business or First Class on American Airlines?

With all of its amenities, flying business or first-class always provides an entirely different experience to passengers....

Inflight Services

How Do I Request Wheelchair Access for My American Airlines Flight?

If you have a disability or simply want mobility assistance, you can request for a wheelchair from American Airlines. You...

Can I bring my own food on board American Airlines?

Passengers on American Airlines can usually bring their own food, especially solid items, but should follow guidelines...

Can I use my electronic devices during the flight on American Airlines?

American Airlines permits the use of personal electronic devices in airplane mode throughout the flight, including during taxi,...

What are the options for in-flight entertainment on American Airlines?

American Airlines provides diverse in-flight entertainment including movies, TV shows, and documentaries. Long-haul flights...

Booking and Reservations

How Do I Add My Ktin to My Ticket on American Airlines?

The Known Traveler Number can save you a lot of time at the airport. Adding it to your airport ticket shouldn't cause you a...

How Do I Change My American Airlines Flight?

This easy to follow guide outlines how American Airlines customers can make changes to their flights. If you have an upcoming...

How Do I Book a Flight with American Airlines?

This guide shows American Airlines customers how to book flights online and on the phone. If you would like to book an American...

How Do I Fix an Error on My Booking with American Airlines?

This article describes what you need to do if you made a booking error and have to change your trip on American Airlines to fix...

How Do I Update an Existing Reservation with American Airlines?

American Airlines customers have the option to update their booking within 24 hours of purchase, or even make changes up to two...

Customer Service

How do I make a complaint to American Airlines?

Every now and then you have a troublesome flight. The best thing you can do is try for some compensation from the airline....

Flight Status and Assistance

How Do I Check My Flight Status with American Airlines?

To check your American Airlines flight status, you can visit the official website, use the mobile app, or contact customer...

Seat and Reservation Changes

How Do I Change My Seat on American Airlines?

Changing your airplane seat may be a daunting task, but it shouldn't be a problem altogether. GetHuman helps to link travelers...

Pre-Flight and Security

What are the TSA travel restrictions for American Airlines?

The TSA oversees travel restrictions for all airlines, including American Airlines. Key rules involve liquid limits, prohibited...

What is American Airlines' policy on traveling with firearms or ammunition?

American Airlines has clear guidelines for transporting firearms and ammunition. Firearms must be declared at check-in, packed...
We look to the American Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
American Airlines issues reported to GetHuman
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