Bluetooth on new iPhone ten will not pair with with an app my previous phone was paired with

GetHuman2946987's customer service issue with Apple from May 2019

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The issue in GetHuman2946987's own words
The problem: Bluetooth on new iPhone ten will not pair with with an app my previous phone was paired with
GetHuman2946987 did not yet indicate what Apple should do to make this right.
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Apple

Customer service issue
Reported by GetHuman2946987
May 18th, 2019 - 5 mons ago
I have an issue with Apple too
Not resolved
Seen by 3 customers so far
Similar issue to 4832 others
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