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Apple Customer FAQ

Top Answers & How-to Guides

What is Apple's Phone Number?

The question we are asked most often is about how to talk to Apple customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Transfer an Apple Gift Card to Another Account?

It's not possible to transfer an Apple gift card balance to another user. The gift card balance added to your account is only...

How Do I Unlock My Apple Account?

If your Apple account is not letting you in, there are some things you can do to regain access. The issue is often due to...
Ask any question you have about Apple customer service, get an answer now.

Recent Apple Customer Questions

Forgot my password for my Apple email account

To reset the password for your Apple email account, go to the Apple ID account page and select "Forgot Apple ID or password?" Follow the prompts to reset your password using your recovery email or security questions. Make sure you have access to the recovery methods linked to your account.
Asked Feb 9, 2025 6:36 AM

can I break the pair between apple watch and iPhone if my watch is not updated to the latest version?

Yes, you can unpair your Apple Watch from your iPhone irrespective of its software version. To do so, open the Watch app on your iPhone, go to the "My Watch" tab, select your watch at the top of the screen and tap the "i" icon. Then, tap "Unpair Apple Watch". Remember, unpairing will erase all content on your Apple Watch. If you want to pair the watch with your iPhone again, you'll need to restore it from a backup. Make sure your iPhone and Apple Watch are close together until the unpairing process is complete.
Asked Apr 19, 2024 4:14 PM

My apple watch SE couldn’t turn on after charging

We're sorry to hear that your Apple Watch SE isn't turning on. Try a hard reset first. To do this, hold down both the side button and the Digital Crown for at least 10 seconds, until you see the Apple logo. If this doesn't help, there might be a problem with the battery or the Watch itself, or maybe the charger is not working properly. Please ensure that your charger and cable are Apple certified. If it still doesn't turn on, you may need to get it serviced at an Apple Store or authorized service provider. Also, if your Apple Watch is still under warranty, the repair could be covered.
Asked Apr 16, 2024 5:16 PM

Help me with my Apple customer service issue

Delivery and Shipping

What Should I Do When Apple Delivery by Usps Is Missing?

When your delivery with USPS is missing an Apple package, you can track it by contacting USPS and Apple Support for help. File...

How Do I Complain to Apple About a Late Delivery?

While customers may be frustrated by late deliveries, Apple strives to address any problems promptly and provide excellent...

How to Report an Issue with Apple Delivery?

Apple has a range of convenient ways to report delivery issues. One of the easiest ways is to call Apple directly, but you can...

How Do I Change the Delivery Address on My Apple Order?

Changing your delivery address on your Apple order is easy if the order is still processing. Processing orders can be updated...

How Do I Return an Item to Apple from Their Black Friday Sale?

This help article discusses how to return an item that you purchased during Apple's Black Friday sale. Detailed instructions...

How Do I Return an Item to Apple from Their Cyber Monday Sale?

This article talks about how to return an item or items you purchased during Apple's Cyber Monday sale. A set of instructions...

How Do I Track My Apple Return?

This guide outlines how Apple customers can track their parcel after shipping a return. If you have recently purchased an Apple...

How Do I Make a Warranty Claim with Apple?

Making a warranty claim with Apple involves ten clear steps: visiting the Apple Support website, signing in, selecting your...

Gift Card Management

How Do I Transfer an Apple Gift Card to Another Account?

It's not possible to transfer an Apple gift card balance to another user. The gift card balance added to your account is only...

If I Don't Claim an Apple Gift Card, What Happens?

If you have an Apple gift card, you can theoretically wait as long as you want to use it because Apple gift cards have no...

How Do I Buy a Gift Card from Itunes?

Users with Apple IDs can purchase gift cards and specific items from iTunes. You can use your PC or your Mac when purchasing...

How Do I Use My Itunes Gift Card for My Purchase?

Choose your desired product to use your iTunes gift cards for purchases. Add it to your cart. On the payment page, select...

What Do I Do If My Itunes Gift Card Balance Won’t Load?

Verify that your Internet connection is stable and working if your iTunes gift card balance won't load. Ensure your device and...

Account Management

How Do I Unlock My Apple Account?

If your Apple account is not letting you in, there are some things you can do to regain access. The issue is often due to...

Where Can I Find My Apple Account Number?

Your Apple account number is essential for accessing Apple services. As discussed, you can find it when you need it in various...

Is It Possible to Merge Two Apple Accounts?

You can successfully consolidate two Apple accounts into a single primary account with some work. While Apple doesn't directly...

How Do I Check the Balance on My Itunes Gift Card?

If you have an iTunes gift card, you need to learn how to check its balance. To do so, you first have to redeem the card. Its...

How Do I Request a Refund to a Gift Card from Itunes?

Open the iTunes Store on your device or computer to request a refund for an iTunes gift card. Go to your account and select...

How Do I Change My Apple ID Password?

Apple has grown since 1976, and is one of the largest grossing companies in the world because of the products and services it...

How Do I Change My Apple ID Email?

Changing your Apple ID should be an easy and straightforward task. To do this, log in to your Apple account and click on the...

How Do I Recover My Apple Account?

If you forgot your Apple password, you can recover your account to regain access to Apple services like the App Store, iCloud,...

Media and Content Issues

What Do I Do If the Movie I Rented on Apple Won't Play?

Streaming movies over Apple TV is a great way to enjoy titles on the go or at home, but sometimes the movie doesn't play as it...

How Do I Get Back a Disabled Itunes Account?

Technology is wonderful when it works but it's horrible when it doesn't. Many people including the minds behind tech companies...

How Do I Recover My Itunes Account?

Users who don't have access or have forgotten the account details can use several measures to recover their iTunes account....

How Do I Port My Iphone to a New Phone?

For many years, Apple has been a recognized leader in the telecommunications industry due to its quality products and...

Device and Software Support

How Do I Reset My Passcode on My Iphone?

If you locked yourself out of your iPhone because you entered your passcode incorrectly too many times, you will need to change...

How Do I Unlock My Iphone?

If you have an iPhone and are planning to travel, you may want to get your iPhone unlocked, so you can use it with new...

How Do I Find My Missing Iphone?

Few things are more stressful than losing your iPhone. When this happens, you can log into iCloud and perform a search for your...

What Do I Do If I See the Message "Network Error" or "No Network Connection" Message"?

There are a number of different things that can give you something like a Network Error message. Often, it is due to a...

Is It Worth It to Keep Updating My Mac Os Software?

This guide is to help Mac computer owners in determining if it's worth their while to keep updating their Mac Operating...

How Do I Clear My Internet and Browser History on Safari?

If you're browsing the internet using a shared computer, you may like to clear your recent browsing history. It's very simple...

Is It Worth It to Keep Updating My Iphone Software?

It would be best if you made iOS update a priority on your iPhone whenever an update pops out. The iOS updates offers new...

What are the best practices for maintaining battery health on Apple devices?

To maintain battery health on Apple devices, users should keep software updated, avoid extreme temperatures, charge regularly...

What should I do if my Apple device is not charging?

To troubleshoot a non-charging Apple device, inspect the cable for damage, ensure firm connections, and clean the charging...

How do I set up Face ID or Touch ID on my Apple device?

Setting up Face ID or Touch ID on an Apple device is simple and increases security. Ensure compatibility, then access...

Software Management

How Do I Cancel My Icloud Storage Plan?

Canceling your iCloud storage plan is a simple process that can be done quickly. You need to meet a few requirements before you...

iTunes and Media

How Do I Cancel My Free Trial with Itunes Music?

Whether you've grown disinterested in iTunes music, or you want to choose another subscription, you can cancel your free trial...

Device Setup and Support

How Do I Change the Language on My Apple TV?

It is easy to change the language on your Apple TV. All you need to do is follow these simple steps in your Apple TV settings....

Device Pairing and Setup

How Do I Find the Serial Number on My Mac?

If you need to know something about your Mac or its warranty coverage, you need to learn what its serial number is. You can...

How Do I Re-Download the Apple App Store to My Mac?

Whether you inadvertently deleted your Apple app store on your Mac, or it has stopped working, you may need to re-download the...

Can I use Apple Pay on my Apple Watch?

Yes, Apple Pay can be used on an Apple Watch after setting it up through the Apple Watch app on an iPhone. Users can add a card...

How do I pair my Apple device with another device?

To pair an Apple device with another one, ensure Bluetooth is activated in the Settings app. Then, put the other device in...

Phone Specifications

What Are the Best Phones for Kids?

Choosing the right phone for a child or teenager requires parents to prioritize their concerns. If distractions or bullying are...

What Size Iphone Do I Really Need?

Which size of iPhone you need will depend on how you're using your phone. If you plan to store lots of photos, videos, or...

Purchase Management

How Do I Make an Order for the Apple Black Friday Event?

Black Friday marks the start of the Christmas season and retailers of all sizes want to take part of this massive sales...

How Do I Find Black Friday Deals for Apple?

Just because some deals are harder to find doesn't mean they don't exist. Apple products are sought after and very pricy...

How Do I Find Cyber Monday Deals for Apple?

Cyber Monday is one of the biggest shopping days of the year, largely because shoppers don't have to get out and visit a busy...

How Do I Make an Order for the Apple Cyber Monday Event?

This guide outlines how Apple customers can make an order for the Apple Cyber Monday event. If you are looking for Cyber Monday...

How Do I Exchange an Item from Apple?

When you order a product from Apple and they send you a damaged product or the wrong item, you should return it and get it...

Does Apple Pay for Shipping on Returns or Exchanges?

Faulty items or wrong orders can be returned to Apple within 14 days or a maximum of 30 days. If your device develops problems...

How Do I Check the Status of My Apple Refund?

When you request Apple to refund you the money that you paid accidentally through a purchase that you didn't mean to make, you...

How Do I Get a Refund from Apple?

If you have made an accidental purchase from Apple or someone else used your Apple ID to make a purchase, you can request a...

Delivery and Returns

How Do I Return an Item from Apple?

This article explains how Apple customers can return purchases from the company. If you have an Apple product that you would...

Device Support

How Do I Get Device Support from Apple?

You can get device support from Apple many different ways with these helpful tips.

Special Events and Promotions

What is Apple Trade In and how does it work?

Apple Trade In is a program enabling customers to exchange old devices for credit or gift cards towards new purchases....
We look to the Apple issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Apple issues reported to GetHuman
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