Asking Asurion to repair my * year old LG refrigerator, they botched the repair after * trips and rendered my refrigerator unrepairable. My refrigerator ran, lights, fans, water, etc. but was not cooling or freezing the contents. After Asurion completed their repairs NOTHING worked! ... *-**-*****Our * year old LG refrigerator broke down on December **th (the LG warranty is for * years). On the **th I contacted LG for a repair contractor in our area and they suggested we contact Asurion in Nashville, TN. Following is the sequence of events detailing the failed repair of our refrigerator.**.*Our refrigerator was operating as we could hear the fans, lights, and the compressor running. However it was not cooling or freezing. We contacted Asurion and a Tech came out on Dec. **th to determine the problem. A new circuit panel was ordered.**.*On the second appointment a new tech came out and said the wrong part was ordered. He said he would order the correct circuit panel.**.*The correct part was ordered and the next * Asurion appointments were cancelled (no one showed up or called to cancel for * of the appointments and the other two additional appointments were cancelled with an e-mail). **.*The circuit panel arrived along with additional parts (no one from Asurion knows who ordered the additional parts). For this appointment (*rd) * techs arrived and installed all of the new parts and the refrigerator began working correctly (cooling and freezing). However three days later the unit broke down again (not cooling or freezing but it was running, fans, lights, etc). **.*I contacted Asurion requesting a service call. A new tech arrived, Michael (the fifth tech on the project) and after a thorough inspection he said we needed a total “refrigerator re-build” (evaporator coil, fans, compressor, etc). Parts were ordered. **.* The parts arrived and the same *th tech (Michael) that ordered the parts brought a helper to install everything. While installing the new parts the Asurion tech tripped our home circuit breakers twice, indicating he shorted something on the refrigerator out while installing the new parts. In doing so he burned out the new circuit panel. At this point the refrigerator no longer ran, no compressor running, no fans running, no lights, etc. the unit was completely dead as a result to the tech short circuiting the unit. The tech quickly left.**.*A seventh tech arrived (Joe) to access the damage caused by the *th and *th techs at the prior appointment. He checked everything out (noting that nothing in the unit was running, no lights, fans, etc) and a new circuit panel was installed and promptly burned out while the tech was on site.**.*The same seventh tech (Joe), from the prior appointment, installed additional re-placement parts - another new compressor, evaporation coil and circuit board. Once again the circuit panel promptly burned out. Joe the Asurion tech made several calls and upon completion of the calls said the unit was not repairable and that we would need to purchase a new refrigerator. He left the premises quickly before I could question him about the problem.**Now ** days have passed since my original call to Asurion) totaling ** appointments (* were cancelled by Asurion) with * different technicians ordering and installing new parts (LG shipped the wrong parts twice), LG told the Asurion tech that we would not be charged for the parts or labor. *It is very clear to me and the folks I have talked to concerning the Asurion repair process that Michael the Asurion tech clearly “burned up” my refrigerator with the * short circuits tripping the homes circuit breakers. *During the ** days with no refrigerator we lost over $***.** in spoiled food, had to eat numerous meals out, purchased several coolers and bought ice daily at a cost of approximately $*,***.**. Now I am told I have to purchase a new refrigerator. I checked with LG and they refuseed to refund the original purchase price of the refrigerator since our unit is out of warranty. LG’s stance is understandable since they had no hand in destroying my refrigerator.*It is my belief that the Asurion Tech when installing parts created a short circuit that according to other Asurion Techs cannot be repaired. Now I am out of pocket approximately $*,***.** as outlined above plus the cost of my original LG refrigerator at $*,***.**, plus I have to purchase a new refrigerator $*,***.**. Now I am out of pocket $****.** due to a botched refrigerator repair. *I respectively request Asurion issue me a check for the original cost of the LG refrigerator for $*,***.**. Asurion’s decision to ignore my request will result in me potentially securing legal counsel to represent me in court. If I have to pursue legal counsel and proceed with a law suit I will not only request reimbursement for the original cost of the refrigerator but my entire out of pocket expenses during the repair process, the cost to secure an expert opinion for the botched repair, the cost of legal representation and the cost of a new refrigerator.*In addition my wife, three sons and I have over **** face book followers where if you refuse to work with me on this issue we will post an abbreviated message of our experience with Asurion. Additionally asking our followers to re-post our article*Sincerely:*Eugene Bishop**** French River Road, Nolensville, TN *********-***-****
Asurion has a *rd rate operation with untrained technicians and very poor communications. The totally ignore customer complaints.
Compensate me for a portion of the cost of my refrigerator which they destroyed rendering it unrepairable.
Before I had the refrigerator hauled away I took off the back panel and noted missing screws were never replaced, screws not tightened, parts hanging that should have been repaired. What a mess.