I have a BB&T credit card. I failed to make my November payment on time and received a...

GetHuman7049975's problema de servicio al cliente con BB&T Bank de enero 2022

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Nombre en la cuenta, dirección de facturación, fecha de nacimiento del titular de la cuenta, últimos 4 de SSN y número de tarjeta completo
The issue in GetHuman7049975's own words
I have a BB&T credit card. I failed to make my November payment on time and received a call from BB&T on December **th letting me know that I had not made my payment. This is not like me to forget but I did. I asked the lady if I made both my November and December payment at that moment if she could wave the late fee and she said yes. So I paid $**.** that took care of both months. Now I have received an email stating that my account is past due and I need to pay $**.** which includes a late fee. This cannot be the case because my payment is not past due for January. I have tried for * days to get through at BB&T ( now Truist) but cannot get to a representative after waiting on hold for over an hour each day. Please help.

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BB&T Bank

Problema de servicio al cliente
Reported by GetHuman7049975
ene. 22º, 2022 - hace 4 meses
Not resolved
Visto por 7 clientes hasta ahora
Problema similar a 48 otros
0 clientes que siguen esto

Timeline

GetHuman7049975 comenzó a trabajar en este problema
ene. 22º 7:44pm