Bank of America Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about Bank of America customer service, archive #3. It includes a selection of 20 issue(s) reported July 16, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I receive a monthly check from Social Security that goes mostly towards rent at my mobile home park. Whatever remains after paying rent is used to make payments to Bank of America. Usually, my Social Security check arrives on the first of the month, unless the date falls on a weekend or holiday, in which case I receive it on the last Friday of the month. In June, my check came on the last Friday, so the next one is due on August first. Despite having no family to help me, I manage my finances independently. I checked my credit card due date through the automated phone system, and it's scheduled for July 21. On August first, I will make a payment based on what is left after my rent is settled. Sometimes, due to high rent costs, I struggle to afford food, but I prioritize making payments to Bank of America with the remaining amount from my Social Security check each month.
Reported by GetHuman-clairevi on Isnin, 16 Julai 2018 pukul 04.51
My name is Anbria McNeal. During a stressful move, we posted items for sale online and were contacted by a buyer interested in a bread rack. Despite informing them that we needed to sell everything, they offered extra money to hold the item. They sent a cashier's check for the purchase, leading us to deposit it as instructed. Upon trying to finalize the sale, we grew suspicious and researched the legitimacy of the check. Realizing it might be fraudulent, we tried to stop the transaction at the bank, but were initially unsuccessful. Weeks later, we discovered our business account had been closed without our consent. We urgently need it reinstated to continue operating. Despite our efforts to address the situation with the bank promptly, our pleas were disregarded, leaving us feeling like powerless victims. We are working to dispute the closure and regain access to our account.
Reported by GetHuman885903 on Isnin, 16 Julai 2018 pukul 17.09
I have been a loyal Bank of America customer since March 23, [redacted], when my credit card was under BankAmericaCard. This long-standing relationship dates back to Seattle First National Bank days of at least 35 years. Recently, I received a letter, referencing case number [redacted]6, stating that my account ending in [redacted] was closed on July 09, [redacted]—a closure I did not request. This became evident when my card was declined at a Lowe's Home Improvement store on July 14, [redacted]. I attempted to contact Bank of America at [redacted] and [redacted], facing excessive hold times leading to a dead end. The staff member at [redacted] couldn't assist without a messaging service authorization, which I avoid due to work disruptions. As a professional engineer, I know the importance of efficient communication. I want to clarify that I did not initiate the account closure and wish to restore my long-relied-upon VISA account promptly. Gary U. P. O. Box [redacted] Roseburg, OR 97[redacted] [redacted] [redacted]
Reported by GetHuman-garycam on Selasa, 17 Julai 2018 pukul 03.51
Subject: Urgent: Transfer Update from Bank of America Dear Recipient, I wanted to bring to your attention an email I received regarding a significant fund transfer. The message, supposedly from Paul M, Donofrio of Bank of America, discusses the approved transfer of $18.5 million to your bank account. The funds are part of the United Nations compensation commission's program and are intended to assist individuals in America, Europe, and Asia. The email requests confirmation of personal details including your full name, phone number, address, and age. This communication, targeted at [redacted] thousand people, aims to improve businesses through the distribution of funds. I urge caution in responding to such emails, especially as this message landed in my spam folder. Please verify the legitimacy of such requests before providing any personal information. Best regards, [Your Initials]
Reported by GetHuman-callhd on Selasa, 17 Julai 2018 pukul 17.04
Hello, my name is Shirley F. Green. The last four digits of my SSN are [redacted]. My account is currently overdrawn by $22.55. I haven't used my account since February 9th due to my recent retirement. I noticed the overdrawn amount this morning, resulting from an unauthorized charge and maintenance fees. I spoke with a representative earlier who assisted with the unauthorized charge but recommended closing the account to prevent further fees. Unfortunately, I got disconnected before I could close it. Upon attempting to call back, I faced a long wait time and was unable to reach another representative. I have no plans to use this account further and do not wish to incur additional fees. I am seeking assistance to officially close the account to avoid any further issues. Kindly reach out to me at [redacted] to resolve this matter. Thank you for your help. Shirley F. Green
Reported by GetHuman890045 on Selasa, 17 Julai 2018 pukul 17.40
Dear Customer, I want to remind you that your online security is a top priority for us. We are fully dedicated to protecting your personal information and ensuring it remains safe and confidential. We noticed unusual activity on your Bank of America online account on 17/07/[redacted]. As a precaution, we have temporarily locked your online banking access due to multiple unsuccessful login attempts. This measure is in place to protect your account from unauthorized access. If you do not take any action, certain limitations may be imposed on your account. To resolve this, please update your account information by signing in to Online Banking using the provided link. Thank you for your cooperation. Bank of America, Member FDIC. © [redacted] Bank of America Corporation. All Rights Reserved.
Reported by GetHuman893595 on Rabu, 18 Julai 2018 pukul 17.24
I purchased a $[redacted].00 MoneyGram money order from Cub Foods in Minneapolis, Minnesota on June 3, [redacted]. I sent it to Star Management at PO Box [redacted], Eagan, Minnesota [redacted] for rent. However, they claim they did not receive it. After investigating, it was discovered that my money order was cashed at your bank with the name "Robert Williams" written over the original recipient's name of Star Management. The money order number is [redacted]9, with a batch number of [redacted] and sequence number 83, and it was cashed on March 7, [redacted]. Despite it stating on the back not to cash if altered, it was still processed. I am now dealing with my landlord over this issue and need to know who I should contact to resolve this promptly. I am seeking reimbursement for the rent money that was fraudulently cashed. My name is Steven Collins and Alaura Smith.
Reported by GetHuman-alaurasm on Isnin, 23 Julai 2018 pukul 20.24
I recently purchased an extended warranty for my car after receiving a mail offer, which included a 30-day money-back guarantee. However, I have not yet received the ID card or the agreement. Upon contacting the company, they assured me that they had canceled the warranty and would refund me within 7-10 business days. Yet, after the tenth day passed, I have not seen a refund on my credit card or received a check. Instead, the company sent me a sample agreement that clearly states I should receive a full refund if canceled within the first 30 days. It has not been thirty days, but I am encountering delays and excuses. Can I dispute this charge given the circumstances?
Reported by GetHuman-hhugo on Isnin, 23 Julai 2018 pukul 20.47
A few months back, we had a discussion regarding setting up automatic payments for our BankAmericard over the phone. Initially, I was informed that I needed to fill out a lengthy form to proceed, despite having done this before. However, during a recent call, a representative assured me it could be arranged and took down all the required details. I confirmed our request for automatic withdrawals from our bank account during the call. Surprisingly, when we contacted today, we were informed that our account has been closed. This account has been in good standing for almost two decades, and we are bewildered by this development. Attempting to reach customer service has proved futile, with long hold times exceeding almost an hour. Any assistance in resolving this matter would be greatly appreciated. - M.C.
Reported by GetHuman-anatex on Isnin, 23 Julai 2018 pukul 22.48
I have been encountering inadequate customer service from B of A for two consecutive months. This has been the worst service I have ever received from a bank in my 50 years of business. The lack of customer service representatives has led to extremely long wait times, with my calls lasting over an hour each time. I am deeply disappointed with the slow and poor service provided by B of A, and it makes me consider switching all my accounts to a more efficient bank like US Bank. The wait times I have experienced, ranging from 40 minutes to over an hour, are completely unacceptable. I intend to speak with the CEO about this issue. - R. Merrell
Reported by GetHuman913687 on Selasa, 24 Julai 2018 pukul 22.20
Subject: Urgent Fraud Alert Dear Sir/Madam, I received this email on 07/24/[redacted] and believe it to be a potential fraud. I have not provided any information as requested. I kindly request your assistance in investigating this matter. Thank you, E.W. Email Excerpt: Dear [redacted], I wish to inform you about a telegraphic transfer of US$18.5 Million supposedly approved by the World Bank Swiss, managed by Bank of America, NY. Please provide your bank details, contact information, and full name for processing. Please exercise caution and verify the legitimacy of such requests. Sincerely, Charles H. Jr. Bank of America VP
Reported by GetHuman-wyllieny on Khamis, 26 Julai 2018 pukul 12.25
I need to order more checks for my checking account. I live in Ottawa, Canada, so going to a Bank of America Financial Center to order checks means a 4-hour drive round trip. To order checks, I need to use online banking, but I have not been able to set it up because I am not receiving the temporary passkey codes via email. I have checked my spam filters and anti-virus software, but the messages are not blocked. I attempted to resolve this over the phone with Customer Service yesterday, but the automated system was not helpful. I was directed to a technical support number, but they referred me back to Customer Service. I am hard-of-hearing and use a desktop computer, not mobile devices. I need assistance with enrolling in online banking or finding an alternative way to order checks.
Reported by GetHuman-malstone on Jumaat, 27 Julai 2018 pukul 14.25
I have had a Bank of America (B of A) account for 41 years, and recently received a letter from their home loan department informing me that the interest-only period on my home loan will end soon, resulting in a significant increase in my monthly payments. The new payment amount was almost doubled, with no prior assistance offered when I faced financial difficulties. I am appalled by the lack of support and the short notice given by B of A after being a loyal customer for over four decades. I will share my experience with others to highlight how customers are treated when facing unexpected payment changes.
Reported by GetHuman-rickjloy on Jumaat, 27 Julai 2018 pukul 16.46
Hello, my name is Jason Turner. I recently discovered fraudulent activities in my account linked to the one ending in [redacted]. On 07/27/[redacted], there was an unauthorized withdrawal of $[redacted].00, and another on 07/26/[redacted], for the same amount. Additionally, I found two overdraft fees of $35.00 each on 07/27/[redacted] in the account ending in [redacted]. I did not authorize these transactions and did not receive any alerts. I kindly request for these issues to be resolved promptly within the next 24 hours. I am also seeking information on how to prevent future occurrences. Thank you for your attention to this matter, and I await your prompt response.
Reported by GetHuman925282 on Sabtu, 28 Julai 2018 pukul 12.44
I recently experienced an issue with being charged twice by DIRECTV*NOW, which led to an overdraft in my account and subsequent fees from Bank of America. After contacting BofA, I was informed that once the duplicate charges from DIRECTV*NOW were refunded ($10.70 each), the overdraft fee would be waived. Now that the refunds have been processed and I can reach out for assistance, I'm in a time-sensitive situation due to being low on funds until my next disability check arrives on August 3, [redacted]. Any help you can provide would be greatly appreciated. Thank you for your support. - Karen I. Dickson
Reported by GetHuman-kmidicks on Ahad, 29 Julai 2018 pukul 02.48
Due to recent circumstances that have affected my ability to make payments on time, I wanted to bring to your attention the challenges I am facing. I was recently released after being wrongly incarcerated for 27 days. This unfortunate event has led to various complications, including my bank account being under review for fraudulent activity that occurred while I was in custody. As a result, my account is in the negative, causing autopay bills to bounce and incur fees, exacerbating my financial strain. I am currently seeking help at a mental health institution due to the overwhelming stress caused by these issues. I am unsure when I will fully recover financially, but I am committed to resolving this situation and maintaining a positive relationship with all my creditors. Any assistance or guidance you can provide during this difficult time would be greatly appreciated. Thank you for your understanding and support.
Reported by GetHuman-builtla on Ahad, 29 Julai 2018 pukul 19.57
After relocating to China, my social security funds from Bank of America are being withdrawn at China Construction Bank ATMs. Regrettably, my new BoA debit card has been inactive since June, and despite the efforts of CCB to resolve this, the issue persists. Consequently, I am unable to access my account online, further complicated by outdated contact information. This online banking predicament with BoA is critical, and I seek assistance urgently. Thank you for your help. Sincerely, DP Gontar.
Reported by GetHuman929048 on Isnin, 30 Julai 2018 pukul 00.35
Hello, I booked a ticket with WOW Air on July 23, [redacted], and canceled it within 24 hours. I received confirmation that my booking was canceled and that I would be refunded shortly. It has been a week, and I have not received my refund. WOW Air informed me that the amount has already been refunded, and if not posted on my credit card within one billing cycle, to contact my credit card company. Can you please assist me in checking when I can expect to receive my refund? Payment Details: - Amount: $[redacted].98 - Transaction Date: 07/23/[redacted] - Transaction Type: Temporary Authorization/Pending Payment - Card Type: Visa - Reference Number: TEMP Thank you, Enayy
Reported by GetHuman-kurbanov on Isnin, 30 Julai 2018 pukul 21.45
I recently switched banks in early July from Chase to Bank of America. I visited the VA and completed the necessary forms to transfer my direct deposit. It is now August, and I have not received any funds in my account from the direct deposit. This has caused significant issues as I have organized my finances around the expected deposit. The VA informed me that it usually takes 1 to 2 business days to process on their end. I am now facing a situation where I have no access to funds for essentials like food and rent, with pending bills that cannot be paid without incurring fines. I need urgent assistance to resolve this matter. If I do incur late fees due to this delay, who should I contact to address this issue?
Reported by GetHuman-shyram on Rabu, 1 Ogos 2018 pukul 15.17
I have an account with BOA in Dearborn, Michigan but I currently live in Belgium. I own a property in Detroit with tenants on a Section 8 contract. I encounter issues receiving the monthly checks in Belgium and sending them to my BOA agent in Dearborn. Section 8 has agreed to send the checks directly to my bank in Dearborn if contacted via mail to authorize it. Due to the monthly nature of the checks, it's inconvenient for me to handle this every month. Please reach out to Section 8 on my behalf. My email is [redacted] The Section 8 contact is Sherry Veal, reachable at [redacted] or [redacted]. I've been trying to call from Belgium but the wait time is over 30 minutes. Email contact would be much appreciated. Thank you for assisting with contacting Section 8. Elisabeth, HOMELAND ONE LLC
Reported by GetHuman948138 on Jumaat, 3 Ogos 2018 pukul 18.55

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