From: Keith Adams *mailto:*****@***.com* *Sent: Tuesday, December **, **** *:** PM*To...
GetHuman1828954's problema de servicio al cliente con Bell Canada de diciembre 2018
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The issue in GetHuman1828954's own words
From: Keith Adams *mailto:*****@***.com* *Sent: Tuesday, December **, **** *:** PM*To: *****@***.com'*Subject: FW: Your chat transcript**Re:Cell phones ***-***-**** and ***-***-******I am giving you an opportunity to resolve this before I contact the CRTC, my MP, CBC and any public voice venue I can find.*My wife and I had pay as you go phones for emergencies. We paid $*** in October and if we topped it up before the year we had the credit accumulate. I had over $*** and my wife over $***.*We went to contact each other with our phones in the same town and discovered they no longer worked. I was told by Bell that analog towers were being replaced with newer better towers.*We went to Goderich to get new phones and were assured that the charge for the new phones would come off of our balances. It appears that is not the case now.*I had no reason to get a new phone other than the ones we had were useless and so I went for the switch to the monthly plan. *If this does not get resolved to my satisfaction. I assure you I have lots of time on my hands being retired but would prefer to do more positive things but have no issue spending my days seeing everyone I can think of will know my plight. *An easy solution would be send me a cheque for my wife and my balance and I will pay my monthly bill. Or take my monthly costs off of the $*,**** Bell has been holding for me.*The choice is yours to make.*Keith Adams**From: Bell Canada *mailto:*****@***.com* *Sent: Tuesday, December **, **** **:** AM*To: KEITH@WIGHTMAN.CA*Subject: Your chat transcript** ** *Reference number ****************** *DATE*TIME: ****-**-** **:**:** *Your chat transcript*Bell Specialist : Hi! I’m a Bell Mobility product specialist. How can I help you today? *Carmelita : Hello and welcome to Bell Mobility's chat service. This is Carmelita, how can I assist you today? *Carmelita : May I know your name and mobile number? *You : ********** *Carmelita : Thanks how about your names please *You : Keith Adams *Carmelita : Thanks. How can I help you today? *You : I had over $*** in credit from a pay as you go account. My wife also had over $*** on her phone **********. i was told the cr. would show and why do i owe anything it should come off the money i have on Bell account *Carmelita : Let me check for the billing statement *Carmelita : Thanks for waiting. I haven't forgotten you. I'll be with you shortly. *You : are you still there *Carmelita : I'm still reveiwing the account please stay online *Carmelita : Hi Keith *You : I was told my first bill would show the credit for both phone numbers. i was also told Bell would take ALL payments from the Cr. If this is not the case. let me know so I can contact CRTC and get some assistance from them *Carmelita : Upon reviewing the account. Yes you have $*** credit amount from pre-paid to post paid *You : So where does it show and why did i get a bill? *Carmelita : However the credit amount will be $** per month the whole amount will be paid on ********** *You : What? *Carmelita : for every month you will be credited $** back *Carmelita : Until **********. *You : that makes no sense. So what do i owe now and why would i owe anyting. *Carmelita : Let me check the $*.**. *Carmelita : For the month of December. I can see that your monthly payment was $** and the overage for $**.** came from voice and data. *Carmelita : Plus the tax. *You : I have data turned off. And if there is an amount owing, take it off the $*,*** plus dollars Bell is holding for me *Carmelita : and there is a left amount of $*.** *Carmelita : The bell will credit back the amount however that will be monthly $** per month *You : I want a supervisor please *Carmelita : Please stay on the line. while looking for an available supervisor *Carmelita : Thanks for waiting. I haven't forgotten you. I'll be with you shortly. *Carmelita : It'll take me a few minutes to verify this for you. Please stay on line. *You : are you still there *Carmelita : I'm still here *You : rather then waste my day, how be you have a supervisor contact me. You know my concerns and if it can't be resolved i will present my case to the CRTC and let them see if they can assist *Carmelita : Thanks for waiting. I haven't forgotten you. I'll be with you shortly. *Carmelita : sure just moment *You : just a moment what *You : i am not sitting here waiting *Carmelita : It'll take me a few minutes to verify this for you. Please stay on line. *You : verify what? *Carmelita : Thank you for patiently waiting this is Jose the supervisor. let me read back for better understanding. *You : Maybe it is best for Bell to send me my balance of $*,***. Then when you send me the monthly bill i will pay it *Carmelita : No worries i will review what happened, and look for all options possible to have this fixed today. *You : Rather than me waste more of my time. How be you sort it out, send me an email *****@***.com and that would be great. *Carmelita : I understand the urgency of this situation and I am owning it, i appreciate your patience on this, i will fix it, i dont want to get more of your time by chatting us back again, i want it solved once and for all. *You : Oh and so do i
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