I am very disappointed with Best Buy service warranty . I called on Saturday requesting...
GetHuman-gkicinsk's customer service issue with Best Buy from September 2018
Help with my Best Buy issue
First: share to improve GetHuman-gkicinsk's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-gkicinsk to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-gkicinsk may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-gkicinsk's own words
I am very disappointed with Best Buy service warranty . I called on Saturday requesting a service call to repair a recently purchased TV. I was given a service call date on Tuesday with a window of *-**. NO ONE CAME OR CALLED! At **:** I called to check on the service and was told I would be momentarily receiving a call from the service agent. NO CALL EVER CAME! I called again at *:** was was told that the warranty was underwritten by AIG and the service agent was Advisory Tv Lab. I was speaking to a rep from AIG who explained that the agent should have called and was getting a part they believed they might need, although they never came to the house to check anything. That they would be giving me a call but probably not coming today (after waiting * hours for them.). Another * hours have passed and i have received no call. The service is horrible and they are totally disrespectful to me as a customer (who on a call is classified as "elite".) So I have no service on the TV and no future date of repair, along with wasting n entire day waiting for them or a call. Terrible business practice .
GetHuman-gkicinsk did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-gkicinsk fixed the problem
We are waiting for GetHuman-gkicinsk to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.