I am very disappointed with Best Buy service warranty . I called on Saturday requesting...

GetHuman-gkicinsk's customer service issue with Best Buy from September 2018

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The issue in GetHuman-gkicinsk's own words
I am very disappointed with Best Buy service warranty . I called on Saturday requesting a service call to repair a recently purchased TV. I was given a service call date on Tuesday with a window of *-**. NO ONE CAME OR CALLED! At **:** I called to check on the service and was told I would be momentarily receiving a call from the service agent. NO CALL EVER CAME! I called again at *:** was was told that the warranty was underwritten by AIG and the service agent was Advisory Tv Lab. I was speaking to a rep from AIG who explained that the agent should have called and was getting a part they believed they might need, although they never came to the house to check anything. That they would be giving me a call but probably not coming today (after waiting * hours for them.). Another * hours have passed and i have received no call. The service is horrible and they are totally disrespectful to me as a customer (who on a call is classified as "elite".) So I have no service on the TV and no future date of repair, along with wasting n entire day waiting for them or a call. Terrible business practice .
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Best Buy

Customer service issue
Reported by GetHuman-gkicinsk
Sep 25th, 2018 - 10 mons ago
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GetHuman-gkicinsk started working on this issue
Sep 25th, 2018 8:23pm