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Binance Customer FAQ

Top Answers & How-to Guides

How do I Contact Binance Customer Service?

The question we are asked most often is about how to talk to Binance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unlock My Binance Account?

When you need to unlock your Binance account, you must submit a video showing your full face, your government ID, and a handwritten...

How Do I Open an Account on Binance?

If you are ready to open a Binance account, you can get started with a few easy steps. Accounts can be registered online or through...
Ask any question you have about Binance customer service, get an answer now.

Recent Binance Customer Questions

My region was wrongly detected as a binance restricted area and my deposit and other service was suspended. What should i do?

If your region was wrongly detected as a restricted area, you should verify your account information and ensure your data is accurate. You may need to provide documentation to confirm your residency or identify any discrepancies. There is a link to the most up-to-date contact information right here on this page that can help you reach out directly for assistance regarding your account issue.
Asked Feb 13, 2025 3:48 PM

I can't log into my account because the e-mail associated with my account is no longer in service. Please help! Ryan

We understand the difficulty of not being able to access your account due to an inactive email. To regain access, please follow the account recovery steps provided on the Binance login page. Look for options related to email recovery or account verification. You may need to provide identification or additional information to verify your identity. Please refer to the guidelines on the Binance site for specific instructions on recovering your account.
Asked Jan 21, 2025 4:51 AM

wie kann ich meine telefonnummer ändern

Um Ihre Telefonnummer auf Binance zu ändern, loggen Sie sich in Ihr Konto ein und gehen Sie zu den Kontoeinstellungen. Dort finden Sie die Option zur Aktualisierung Ihrer Telefonnummer. Befolgen Sie die angezeigten Schritte, um die Änderung zu bestätigen. Möglicherweise müssen Sie eine Bestätigung über Ihre neue Telefonnummer durchführen.
Asked Jan 13, 2025 10:34 AM

Transfer my XRP from binance to uphold

To transfer XRP from Binance to Uphold, first log into your Binance account and navigate to your wallet. Select XRP and click on the "Withdraw" option. Enter your Uphold wallet address where you want to send the XRP and specify the amount. Make sure to double-check the wallet address and any fees applicable. After confirming the withdrawal, your XRP will be sent to your Uphold account. Please allow some time for the transaction to process.
Asked Dec 17, 2024 12:27 AM

I have a new telephone number, can not log in. What shall I do?

If you are unable to log in due to a new telephone number, you should use the alternative recovery options available on the login page. Typically, this includes using your registered email or answering security questions. Additionally, you may need to complete identity verification to regain access. Follow the instructions provided on the site for account recovery.
Asked Dec 9, 2024 4:46 PM

Help me with my Binance customer service issue

Account Management

How Do I Unlock My Binance Account?

When you need to unlock your Binance account, you must submit a video showing your full face, your government ID, and a handwritten...

How Do I Open an Account on Binance?

If you are ready to open a Binance account, you can get started with a few easy steps. Accounts can be registered online or through...

How Do I Close My Account on Binance?

If you're ready to switch exchanges, or you want to close your Binance account because you've noticed suspicious activity or want to...

How Do I Recover a Hacked Binance Account?

If you notice suspicious activity on your Binance account and think it has been hacked, taking immediate action will help you recover...

How Do I Reset My Binance Password?

To reset your Binance password, go to the Sign In Page and hit Forgot Password. Enter your registered email address and wait for the...

How Do I Increase My Spending on Binance?

Buying, selling, and trading cryptocurrency is a good way to invest, but you'll want to take advantage of identity verification to...

How Do I Setup Two Factor Authorization on My Binance Account?

Cyber criminals are constantly at work trying to steal information and money from people online, so internet users should use every...

How Do I Delete My Binance Account?

You can deactivate your Binance account from the app or the website. Log in to your account, go to Security and then Disable Account....

Trading Cryptocurrency

How Do I Buy Coins on Binance?

Since the minimum purchase for cryptocurrency is close to $20 USD, it's no wonder that more people are becoming interested in this...

How Do I Sell Coins on Binance?

There are a handful of joys when dealing with cryptocurrencies, one of which is when you buy and watch your purchase increase in value....

How Do I Transfer Coins on Binance?

If you are one of many people who have switched to Binance to trade cryptocurrency, you want to know how transfers work. You can easily...

How Do I Transfer Money to My Binance Account?

Depositing money into your Binance account is a pretty straightforward process. However, there are a few things you need to keep in...

How Do I Transfer Money from My Binance Account?

If you need to transfer funds out of your Binance account, you can complete the process using your PC/laptop or your smartphone or...

Security

What Do I Do If My Binance Account Has the Wrong Balance?

Cryptocurrency is a convenient and interesting way to start investing. You can start out small and still watch your funds grow. If...

Bank Transactions

Can I Withdraw from Binance to My Bank Account?

Withdrawing from Binance to your bank account is a straightforward process. Just ensure you have enough funds in your account and enter...

Limits and Restrictions

What are the withdrawal limits on Binance?

The withdrawal limits on Binance vary based on the level of account verification. For accounts that are not verified, the daily withdrawal...

Referral Program

What is the Binance referral program and how does it work?

The Binance referral program is designed to incentivize users to invite their friends and family to join the platform. By referring...
We look to the Binance issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Binance issues reported to GetHuman
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