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Binance Customer FAQ

Top Answers & How-to Guides

How do I Contact Binance Customer Service?

The question we are asked most often is about how to talk to Binance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unlock My Binance Account?

When you need to unlock your Binance account, you must submit a video showing your full face, your government ID, and a handwritten...

How Do I Open an Account on Binance?

If you are ready to open a Binance account, you can get started with a few easy steps. Accounts can be registered online or through...
Ask any question you have about Binance customer service, get an answer now.

Recent Binance Customer Questions

My region was wrongly detected as a binance restricted area and my deposit and other service was suspended. What should i do?

If your region was wrongly detected as a restricted area, you should verify your account information and ensure your data is accurate. You may need to provide documentation to confirm your residency or identify any discrepancies. There is a link to the most up-to-date contact information right here on this page that can help you reach out directly for assistance regarding your account issue.
Asked Feb 13, 2025 3:48 PM

I can't log into my account because the e-mail associated with my account is no longer in service. Please help! Ryan

We understand the difficulty of not being able to access your account due to an inactive email. To regain access, please follow the account recovery steps provided on the Binance login page. Look for options related to email recovery or account verification. You may need to provide identification or additional information to verify your identity. Please refer to the guidelines on the Binance site for specific instructions on recovering your account.
Asked Jan 21, 2025 4:51 AM

wie kann ich meine telefonnummer ändern

Um Ihre Telefonnummer auf Binance zu ändern, loggen Sie sich in Ihr Konto ein und gehen Sie zu den Kontoeinstellungen. Dort finden Sie die Option zur Aktualisierung Ihrer Telefonnummer. Befolgen Sie die angezeigten Schritte, um die Änderung zu bestätigen. Möglicherweise müssen Sie eine Bestätigung über Ihre neue Telefonnummer durchführen.
Asked Jan 13, 2025 10:34 AM

Transfer my XRP from binance to uphold

To transfer XRP from Binance to Uphold, first log into your Binance account and navigate to your wallet. Select XRP and click on the "Withdraw" option. Enter your Uphold wallet address where you want to send the XRP and specify the amount. Make sure to double-check the wallet address and any fees applicable. After confirming the withdrawal, your XRP will be sent to your Uphold account. Please allow some time for the transaction to process.
Asked Dec 17, 2024 12:27 AM

I have a new telephone number, can not log in. What shall I do?

If you are unable to log in due to a new telephone number, you should use the alternative recovery options available on the login page. Typically, this includes using your registered email or answering security questions. Additionally, you may need to complete identity verification to regain access. Follow the instructions provided on the site for account recovery.
Asked Dec 9, 2024 4:46 PM

Help me with my Binance customer service issue

Account Management

How Do I Unlock My Binance Account?

When you need to unlock your Binance account, you must submit a video showing your full face, your government ID, and a handwritten...

How Do I Open an Account on Binance?

If you are ready to open a Binance account, you can get started with a few easy steps. Accounts can be registered online or through...

How Do I Close My Account on Binance?

If you're ready to switch exchanges, or you want to close your Binance account because you've noticed suspicious activity or want to...

How Do I Recover a Hacked Binance Account?

If you notice suspicious activity on your Binance account and think it has been hacked, taking immediate action will help you recover...

How Do I Reset My Binance Password?

To reset your Binance password, go to the Sign In Page and hit Forgot Password. Enter your registered email address and wait for the...

How Do I Delete My Binance Account?

You can deactivate your Binance account from the app or the website. Log in to your account, go to Security and then Disable Account....

Buying and Selling Coins

How Do I Buy Coins on Binance?

Since the minimum purchase for cryptocurrency is close to $20 USD, it's no wonder that more people are becoming interested in this...

How Do I Sell Coins on Binance?

There are a handful of joys when dealing with cryptocurrencies, one of which is when you buy and watch your purchase increase in value....

How Do I Transfer Coins on Binance?

If you are one of many people who have switched to Binance to trade cryptocurrency, you want to know how transfers work. You can easily...

Trading and Limits

What Do I Do If My Binance Account Has the Wrong Balance?

Cryptocurrency is a convenient and interesting way to start investing. You can start out small and still watch your funds grow. If...

How Do I Increase My Spending on Binance?

Buying, selling, and trading cryptocurrency is a good way to invest, but you'll want to take advantage of identity verification to...

What is the Binance referral program and how does it work?

The Binance referral program is designed to reward users for introducing new traders to the platform. It operates on a straightforward The referral commission structure varies depending on the type of transaction. For example, the referrer may earn a percentage of the trading fees that the referred user pays. This incentivizes participants to promote the Binance platform, as the more trades the new user makes, the greater the potential earnings for the referrer. Additionally, the new user can often benefit from reduced trading fees or other promotions associated with using a referral link. To get started in the referral program, users can log in to their Binance account, navigate to the referral section, and generate their unique referral link. The newly created link can be shared through various channels, such as social media, personal messages, or online communities. It is important to note that Binance may have specific rules and conditions regarding the referral program, so it is advisable for users to review relevant sections on the Binance website for the most up-to-date information, including any potential changes to the commission structure or requirements for participation....

What tools are available for tracking cryptocurrency prices on Binance?

Binance provides a variety of tools and features that users can utilize to track cryptocurrency prices effectively. One of the primary In addition to the trading interface, Binance offers a dedicated app for both iOS and Android devices. This app allows users to monitor prices, execute trades, and manage their cryptocurrency portfolios on the go. Through the app, users can set price alerts, which notify them when a cryptocurrency reaches a specified price point. This feature is particularly useful for traders who aim to make informed decisions based on price movements. Furthermore, Binance has a section dedicated to market data, where users can view the latest price trends, trading volumes, and market capitalizations for various cryptocurrencies. This information is vital for those looking to analyze the market comprehensively. For those who prefer third-party solutions, numerous cryptocurrency tracking applications and websites integrate with Binance, allowing users to receive price updates and manage their portfolios outside the platform. While Binance itself offers robust tools to track prices, these external resources can provide additional insights and features that some users may find beneficial. To find more information or specific features, it may be helpful to explore the Binance website directly, as it frequently updates its offerings and tools....

Are there any trading limits on Binance?

Yes, Binance does impose trading limits, and these can vary based on several factors. Primarily, the limits depend on the user's account Additionally, for specific trading pairs, Binance may set distinct limits based on their liquidity and volatility. This means that during periods of high market activity or for certain popular assets, trading limits may be adjusted accordingly. It is also essential to note that Binance may implement temporary trading limits during extraordinary market conditions to ensure platform stability and protect users. Moreover, individuals engaged in futures or margin trading will encounter different sets of limits compared to spot trading, as these financial instruments carry additional risks and require further considerations. Users interested in further exploring their specific limits will find this information in their account settings or under the trading section of the Binance platform. It is advisable to regularly check for any updates regarding trading limits, as they can be subject to change based on regulatory requirements or market conditions. For the most accurate and comprehensive information, visiting the official Binance website and referring to their latest updates is recommended....

Security and Authorization

How Do I Setup Two Factor Authorization on My Binance Account?

Cyber criminals are constantly at work trying to steal information and money from people online, so internet users should use every...

How can I keep my account secure?

Maintaining the security of an account on platforms like Binance is crucial for protecting personal information and digital assets. First, it is essential to enable two-factor authentication, commonly known as 2FA. This adds an extra layer of security by requiring not only a password but also an additional verification method, such as a code generated by an authentication app or sent via SMS. Second, users should choose a strong and unique password that combines letters, numbers, and special characters. Avoid using easily guessable information, such as birthdays or common words. It is also advisable to change the password regularly and not to reuse passwords across different accounts. Another important aspect is to be cautious of phishing attempts. Users should be aware of unsolicited emails or messages requesting personal information and should always verify the sender's identity before clicking on any links. Keeping software and applications updated is vital as well, as updates often contain security patches that protect against vulnerabilities. Finally, monitoring account activity regularly is a good practice. Users should promptly review any unauthorized transactions or changes to account settings, and report them immediately if something suspicious is detected. Overall, it is important for users to stay informed about the latest security practices and to check the official Binance web page for more tips and resources related to account security....

Deposits and Withdrawals

How Do I Transfer Money to My Binance Account?

Depositing money into your Binance account is a pretty straightforward process. However, there are a few things you need to keep in...

How Do I Transfer Money from My Binance Account?

If you need to transfer funds out of your Binance account, you can complete the process using your PC/laptop or your smartphone or...

Can I Withdraw from Binance to My Bank Account?

Withdrawing from Binance to your bank account is a straightforward process. Just ensure you have enough funds in your account and enter...

What are the withdrawal limits on Binance?

Withdrawal limits on Binance can vary depending on several factors, including the user's verification status and the specific cryptocurrency For instance, as of October 2023, users who have completed the basic verification process may face daily withdrawal limits that could be around two Bitcoin or its equivalent in other cryptocurrencies. Conversely, users who have completed the full identity verification can enjoy significantly higher withdrawal limits, often exceeding one hundred Bitcoin or its equivalent on a daily basis. In addition, Binance regularly reviews and may adjust its withdrawal limits as part of its commitment to security and regulatory compliance. It is important for users to check the official Binance website or their own account settings for the most accurate and up-to-date information regarding withdrawal limits, as this can change based on platform policies and regulatory updates. Users who desire to increase their withdrawal limits should consider completing the full verification process on their account if they have not done so already. For precise details on withdrawal limits for specific cryptocurrencies or any updates to the policy, users should refer to the appropriate sections of the Binance website or account management interface....

What are the deposit and withdrawal methods available?

Binance offers a variety of deposit and withdrawal methods to accommodate users' needs. For deposits, users can typically utilize options Moreover, cryptocurrency deposits are an essential feature of Binance. Users can deposit a wide range of cryptocurrencies by generating a wallet address on the platform and transferring their assets directly from other wallets or exchanges. It is important for users to ensure they select the correct cryptocurrency and network during the deposit process, as sending funds to an incorrect address can result in a loss of assets. For withdrawals, Binance generally supports bank transfers and cryptocurrency withdrawals. Users can withdraw their funds back to their bank accounts via the same payment methods used for deposits. This includes fiat withdrawal options. Additionally, cryptocurrency withdrawals can be done by specifying the wallet address of the external wallet the user wishes to send their cryptocurrencies to. Users are encouraged to check the current Binance website for the latest available payment methods, as they can vary by region and are subject to change. Additionally, fees may apply to certain deposit and withdrawal methods, so it is advisable to review the relevant fee structure provided on the Binance platform....
We look to the Binance issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Binance issues reported to GetHuman
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