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Binance Customer FAQ

Top Answers & How-to Guides

How do I Contact Binance Customer Service?

The question we are asked most often is about how to talk to Binance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unlock My Binance Account?

When you need to unlock your Binance account, you must submit a video showing your full face, your government ID, and a...

How Do I Open an Account on Binance?

If you are ready to open a Binance account, you can get started with a few easy steps. Accounts can be registered online or...
Ask any question you have about Binance customer service, get an answer now.

Recent Binance Customer Questions

Are there any trading limits on Binance?

Yes, Binance does impose trading limits, and these can vary based on several factors. Primarily, the limits depend on the user's account verification level, the specific trading pair being used, and the overall market conditions. For instance, users who have completed a higher level of identity verification typically enjoy increased trading limits compared to those who have not completed this process. Additionally, for specific trading pairs, Binance may set distinct limits based on their liquidity and volatility. This means that during periods of high market activity or for certain popular assets, trading limits may be adjusted accordingly. It is also essential to note that Binance may implement temporary trading limits during extraordinary market conditions to ensure platform stability and protect users. Moreover, individuals engaged in futures or margin trading will encounter different sets of limits compared to spot trading, as these financial instruments carry additional risks and require further considerations. Users interested in further exploring their specific limits will find this information in their account settings or under the trading section of the Binance platform. It is advisable to regularly check for any updates regarding trading limits, as they can be subject to change based on regulatory requirements or market conditions. For the most accurate and comprehensive information, visiting the official Binance website and referring to their latest updates is recommended.
Asked Jul 11, 2025 4:56 AM

Are there any trading limits on Binance?

Yes, Binance does impose trading limits, and these can vary based on several factors. Primarily, the limits depend on the user's account verification level, the specific trading pair being used, and the overall market conditions. For instance, users who have completed a higher level of identity verification typically enjoy increased trading limits compared to those who have not completed this process. Additionally, for specific trading pairs, Binance may set distinct limits based on their liquidity and volatility. This means that during periods of high market activity or for certain popular assets, trading limits may be adjusted accordingly. It is also essential to note that Binance may implement temporary trading limits during extraordinary market conditions to ensure platform stability and protect users. Moreover, individuals engaged in futures or margin trading will encounter different sets of limits compared to spot trading, as these financial instruments carry additional risks and require further considerations. Users interested in further exploring their specific limits will find this information in their account settings or under the trading section of the Binance platform. It is advisable to regularly check for any updates regarding trading limits, as they can be subject to change based on regulatory requirements or market conditions. For the most accurate and comprehensive information, visiting the official Binance website and referring to their latest updates is recommended.
Asked Jul 11, 2025 4:56 AM

My region was wrongly detected as a binance restricted area and my deposit and other service was suspended. What should i do?

If your region was wrongly detected as a restricted area, you should verify your account information and ensure your data is accurate. You may need to provide documentation to confirm your residency or identify any discrepancies. There is a link to the most up-to-date contact information right here on this page that can help you reach out directly for assistance regarding your account issue.
Asked Feb 13, 2025 3:48 PM

I can't log into my account because the e-mail associated with my account is no longer in service. Please help! Ryan

We understand the difficulty of not being able to access your account due to an inactive email. To regain access, please follow the account recovery steps provided on the Binance login page. Look for options related to email recovery or account verification. You may need to provide identification or additional information to verify your identity. Please refer to the guidelines on the Binance site for specific instructions on recovering your account.
Asked Jan 21, 2025 4:51 AM

wie kann ich meine telefonnummer ändern

Um Ihre Telefonnummer auf Binance zu ändern, loggen Sie sich in Ihr Konto ein und gehen Sie zu den Kontoeinstellungen. Dort finden Sie die Option zur Aktualisierung Ihrer Telefonnummer. Befolgen Sie die angezeigten Schritte, um die Änderung zu bestätigen. Möglicherweise müssen Sie eine Bestätigung über Ihre neue Telefonnummer durchführen.
Asked Jan 13, 2025 10:34 AM

Help me with my Binance customer service issue

Account Management

How Do I Unlock My Binance Account?

When you need to unlock your Binance account, you must submit a video showing your full face, your government ID, and a...

How Do I Open an Account on Binance?

If you are ready to open a Binance account, you can get started with a few easy steps. Accounts can be registered online or...

How Do I Close My Account on Binance?

If you're ready to switch exchanges, or you want to close your Binance account because you've noticed suspicious activity or...

How Do I Recover a Hacked Binance Account?

If you notice suspicious activity on your Binance account and think it has been hacked, taking immediate action will help you...

How Do I Reset My Binance Password?

To reset your Binance password, go to the Sign In Page and hit Forgot Password. Enter your registered email address and wait...

How Do I Delete My Binance Account?

You can deactivate your Binance account from the app or the website. Log in to your account, go to Security and then Disable...

Buying and Selling Coins

How Do I Buy Coins on Binance?

Since the minimum purchase for cryptocurrency is close to $20 USD, it's no wonder that more people are becoming interested in...

How Do I Sell Coins on Binance?

There are a handful of joys when dealing with cryptocurrencies, one of which is when you buy and watch your purchase increase...

How Do I Transfer Coins on Binance?

If you are one of many people who have switched to Binance to trade cryptocurrency, you want to know how transfers work. You...

Trading and Limits

What Do I Do If My Binance Account Has the Wrong Balance?

Cryptocurrency is a convenient and interesting way to start investing. You can start out small and still watch your funds grow....

How Do I Increase My Spending on Binance?

Buying, selling, and trading cryptocurrency is a good way to invest, but you'll want to take advantage of identity verification...

What is the Binance referral program and how does it work?

The Binance referral program rewards users for bringing new traders to the platform through unique referral links. Referrers...

What tools are available for tracking cryptocurrency prices on Binance?

Binance provides various tools for tracking cryptocurrency prices, including a trading interface on its website and app that...

Are there any trading limits on Binance?

Binance has trading limits that vary based on account verification, trading pairs, and market conditions. Higher verification...

Security and Authorization

How Do I Setup Two Factor Authorization on My Binance Account?

Cyber criminals are constantly at work trying to steal information and money from people online, so internet users should use...

How can I keep my account secure?

To secure an account on Binance, it is vital to activate two-factor authentication for added protection, use a strong and...

Deposits and Withdrawals

How Do I Transfer Money to My Binance Account?

Depositing money into your Binance account is a pretty straightforward process. However, there are a few things you need to...

How Do I Transfer Money from My Binance Account?

If you need to transfer funds out of your Binance account, you can complete the process using your PC/laptop or your smartphone...

Can I Withdraw from Binance to My Bank Account?

Withdrawing from Binance to your bank account is a straightforward process. Just ensure you have enough funds in your account...

What are the withdrawal limits on Binance?

Withdrawal limits on Binance depend on user verification levels and the specific cryptocurrency withdrawn. Basic verification...

What are the deposit and withdrawal methods available?

Binance provides multiple methods for deposits and withdrawals to meet user preferences. Deposit options include bank...
We look to the Binance issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Binance issues reported to GetHuman
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