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Booking.com Customer FAQ

Top Answers & How-to Guides

What is Booking.com's Phone Number?

The question we are asked most often is about how to talk to Booking.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Booking.com Business Account?

You need to create a business account to list your property on Booking.com. to delete the account is a straightforward process....

How do I speak to someone at Booking.com for a question about my booking?

Booking.com is a trusted platform for travelers, allowing direct hotel bookings worldwide. Despite smooth processes, issues can...
Ask any question you have about Booking.com customer service, get an answer now.

Recent Booking.com Customer Questions

Trying to change my email address in my account but when I type in the new adress, it says it sent a verification code to the old address, which is no longer in existence.

To change your email address associated with your Booking.com account, you will need access to the old email for verification. If that account is no longer accessible, it's best to follow the instructions on the website for account recovery or update. There is a link to the most up-to-date contact information right here on this page that can help you get support for this issue.
Asked Jul 17, 2025 5:53 PM

How do I get Booking to send quotes in dollars and not Vietnamese dong?

You can change the currency displayed on Booking.com by selecting your preferred currency on the website. Look for the currency option, usually found at the top right corner of the page or in your account settings. Choose "USD" from the list of available currencies, and the prices should then appear in dollars.
Asked Jul 16, 2025 7:10 PM

I booked reservations through booking.com, and upon checking my iteary, I found one of the dates is incorrect

You can easily modify your booking by accessing your itinerary on Booking.com. Look for the option to change or edit the reservation details. If the date can be changed, you’ll be guided through the process. Remember to check for any potential fees or availability issues for the new date you wish to select. If you have any concerns, there’s a link to the most up-to-date contact information right here on this page.
Asked Jul 12, 2025 8:21 PM

I'm contacting Booking.com because I need to update my phone number, email address and physical address.

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 11, 2025 8:29 PM

I need a refund for my credit card charge as I booked the wrong dates and never received any confirmation number or email!

If you need a refund for a booking made with the wrong dates, please check our cancellation policy for the specific property and booking conditions. If you did not receive a confirmation number or email, it’s important to verify the reservation status through your account on Booking.com. Remember, details like this can affect your refund eligibility. For the most up-to-date contact information, please refer to the link right here on this page that you are viewing.
Asked Jul 10, 2025 5:12 PM

Help me with my Booking.com customer service issue

Booking Process

How Do I Book a Trip with Booking.com?

To book a trip with Booking.com, go to the official website and enter the location, dates and the number of people who will be...

Can I book a room for someone else on Booking.com?

Booking.com permits users to reserve a room on behalf of another person. The booker can enter the guest's details, such as name...

How do I find properties that fit my budget on Booking.com?

To locate properties within your financial limits on Booking.com, search for your destination and travel dates, then utilize...

Cancellation and Refunds

How Do I Cancel My Trip with Booking.com?

If you're planning to cancel your reservation with Booking.com, make sure you have fully read and understood the cancellation...

What Is Booking.com's Coronavirus Cancellation and Change Policy?

Experiencing a global pandemic temporarily changed the world when life stood still in an effort to isolate the pandemic. Yet,...

How Do I Get a Refund from Booking.com?

Sign in to your account and select Refunds to request a refund from Booking.com. Select the reservation that you want to...

What Is Booking.com's Cancellation Policy?

Booking.com works with a wide range of travel-related businesses. Cancellation policies vary by business. To learn more about...

Can I Make Changes to a Booking.com Reservation?

Making changes to your Booking.com reservation is possible but what changes can be made is determined by the property at which...

How Do I Cancel My Booking.com Reservation?

If you want to cancel your Booking.com reservation, we can help. First, use your Booking.com login information and "Sign In" on...

What is Booking.com's policy on cancellations due to emergencies?

Booking.com’s cancellation policy depends on the accommodation and booking details. Policies can vary from free cancellation to...

Complaints and Feedback

How Do I File a Complaint About a Property to Booking.com?

Visit the Dispute Resolution Center if you have a complaint about a property you booked with Booking.com. Enter your personal...

How Do I Dispute a Charge with Booking.com?

If you made a reservation with Booking.com and found a charge on your bill that you believe is a mistake, you can dispute the...

What Do I Do If I Was Charged Twice by a Hotel on Booking.com?

If you see that a hotel on Booking.com has charged you twice, it's important to seek a resolution promptly. To start the...

How do I submit feedback or make a complaint to Booking.com?

Booking.com's Customer Support team is available 24/7 for inquiries, feedback, and complaints about bookings or stays. Access...

Booking Modifications

What Do I Do If I Never Received a Confirmation Email from Booking.com?

If you tried to book something with Booking.com, the company should have sent out a confirmation email soon after. If you...

What is Booking.com's policy on pets?

Booking.com does not have a single pet policy; instead, pet rules differ across properties. Users can filter for pet-friendly...

What happens if I need to check-in late or check-out early?

When guests need to check in late or check out early, it is best to review the specific policies of their accommodation on...

How do I edit or change my booking on Booking.com?

To edit a booking on Booking.com, a user should log into their account and access the "Bookings" section. They can select a...

Account Management

How Do I Delete My Booking.com Business Account?

You need to create a business account to list your property on Booking.com. to delete the account is a straightforward process....

How do I speak to someone at Booking.com for a question about my booking?

Booking.com is a trusted platform for travelers, allowing direct hotel bookings worldwide. Despite smooth processes, issues can...
We look to the Booking.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Booking.com issues reported to GetHuman
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