Booking.com Customer FAQ

Genius levels on Booking.com are based on a combination of factors, including the number of bookings made, the types of properties booked, and other criteria. Genius Level 3+ may require specific criteria that your friend meets, allowing her to access additional benefits such as the 5% discount. The program is designed to reward frequent travelers in various ways, so different users may achieve different levels based on their booking habits.

The time it takes to receive your bond back can vary depending on the accommodation's policies and the local regulations. Typically, it may take a few days to a couple of weeks for the bond to be processed and returned to you after your stay.

There is a link to the most up-to-date contact information right here on this page that will help you reach a live agent for your time-sensitive booking.

To change your email address, log into your Booking.com account and navigate to the account settings. From there, you can update your email address to a new one. If you're unable to access your account due to the old email, you may need to follow the account recovery process. The exact steps can be found in the account settings section.

To remove a fraudulent charge, you should first contact your bank or credit card provider to report the charge. They can help you dispute it and may initiate an investigation. Additionally, if the charge is related to a booking on Booking.com, ensure you gather all relevant information about the transaction, and report it through the appropriate channel on the platform.