The question we are asked most often is about how to talk to Booking.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
To remove a fraudulent charge, you should first contact your bank or credit card provider to report the charge. They can help you dispute it and may initiate an investigation. Additionally, if the charge is related to a booking on Booking.com, ensure you gather all relevant information about the transaction, and report it through the appropriate channel on the platform.
Asked Sep 1, 2025 1:29 AM
Get a human representative to cancel a reservation
You can cancel a reservation through your account on Booking.com or by using the link provided on this page for the most up-to-date contact information if you need further assistance.
Asked Aug 30, 2025 2:24 PM
Booked a room at the grove in boise. I was not told they were under renovation. It was so noisey. Who do I talk to about this? Hotel manager was nice, but I was not warned about renovations.
We understand your concern regarding the noise from renovations. To address this issue, please refer to the link on this page for the most up-to-date contact information for Booking.com. You can reach out to customer service to discuss your experience and see if any resolution is possible. Your feedback is important to ensure better communication in the future.
Asked Aug 21, 2025 7:21 PM
I never received an email confirmation but the money was taken out of my account. I need to speak to a person.
There is a link to the most up-to-date contact information right here on this page that you are viewing. Please check that for assistance.
Asked Aug 19, 2025 6:08 PM
How can I get my confirmation email resent to me
If you need your confirmation email resent, you can log into your Booking.com account, navigate to your bookings, and select the relevant reservation. From there, you should find an option to resend the confirmation email. If you're having trouble, please check the email address associated with your account to ensure it’s correct.
Asked Aug 17, 2025 8:44 PM
Help me with my Booking.com customer service issue
We look to the Booking.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.