The question we are asked most often is about how to talk to Booking.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I never received an email confirmation but the money was taken out of my account. I need to speak to a person.
There is a link to the most up-to-date contact information right here on this page that you are viewing. Please check that for assistance.
Asked Aug 19, 2025 6:08 PM
How can I get my confirmation email resent to me
If you need your confirmation email resent, you can log into your Booking.com account, navigate to your bookings, and select the relevant reservation. From there, you should find an option to resend the confirmation email. If you're having trouble, please check the email address associated with your account to ensure it’s correct.
Asked Aug 17, 2025 8:44 PM
How do I change my booking date
To change your booking date, log into your Booking.com account, go to your bookings, and select the reservation you wish to modify. Look for the option to change or edit your dates. Follow the prompts to select your new dates and confirm the changes. Be mindful of any additional charges or policy changes that may apply.
Asked Aug 11, 2025 4:15 PM
I want the phone number to speak to an agent in booking.com /flights
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 7, 2025 7:45 PM
The hotel has no record of my paid reservation
If the hotel has no record of your paid reservation, please double-check your confirmation email for the booking details. It’s possible that there may have been an error or a delay in the system. Make sure to have your booking number and details handy when discussing the issue with the hotel staff. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Aug 1, 2025 1:23 AM
Help me with my Booking.com customer service issue
We look to the Booking.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.