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Boost Mobile Customer FAQ

Top Answers & How-to Guides

What is Boost Mobile's Phone Number?

The question we are asked most often is about how to talk to Boost Mobile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Add Money to My Boost Mobile Account?

This article outlines multiple ways you can reload or add money to your Boost Mobile phone to avoid interruptions to your cell phone...

How Do I Change My Credit Card Info on My Boost Mobile Account?

In order to change your debit or credit card information, you must reset your service by manually selecting the "Enter New Credit Card...
Ask any question you have about Boost Mobile customer service, get an answer now.
Contact Boost Mobile customer service

Recent Boost Mobile Customer Questions

How do I report a lost SIM Card and get a replacement?

To report a lost SIM card and request a replacement, you can do so through your Boost Mobile account or by accessing the link provided on this page for the most up-to-date contact information. They will assist you in securing a replacement for your lost SIM card.
Asked Jul 4, 2025 7:55 PM

forgot my voicemail pin, how do i reset it?

To reset your voicemail PIN, access your voicemail settings through your phone. Usually, you can do this by dialing your voicemail number, selecting the option for settings, and following the prompts to reset your PIN. If you can’t access your voicemail, you may need to check your phone’s user guide or settings menu for additional instructions.
Asked Jun 2, 2025 11:42 PM

I am leaving boost and I want to take my number

You can typically transfer your phone number to a new carrier by initiating a port out process with your new provider. Make sure to keep your Boost Mobile account active until the transfer is complete, as it may be necessary to unlock your number. Check with your new carrier for any specific requirements they may have for transferring your number.
Asked Mar 25, 2025 2:34 AM

How do I make sure my line is active?

To ensure your line is active, verify that your plan is current and that there are no payment issues. You can check your account status through the Boost Mobile app or website. If your account is in good standing and you can make calls or use data, your line is active.
Asked Mar 12, 2025 2:23 AM

We ordered a phone a week ago. How do I know it's shipped?

You can check the shipping status of your phone by logging into your Boost Mobile account. There, you should find the order details, including tracking information if the phone has been shipped. Additionally, you may receive email notifications regarding the shipping status.
Asked Feb 9, 2025 9:04 PM

Help me with my Boost Mobile customer service issue

Billing and Payments

How Do I Dispute a Boost Mobile Charge?

If you notice an erroneous or fraudulent charge on your Boost Mobile account, you have 60 days from the date of the charge to file...
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How Do I Get Boost Mobile to Lower My Monthly Rate?

This article discusses various ways to lower your monthly rate with Boost Mobile. You may be able to take advantage of online or in-store...
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How Do I Add Money to My Boost Mobile Account?

This article outlines multiple ways you can reload or add money to your Boost Mobile phone to avoid interruptions to your cell phone...
Read more

How Do I Change My Credit Card Info on My Boost Mobile Account?

In order to change your debit or credit card information, you must reset your service by manually selecting the "Enter New Credit Card...
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How Do I Set Up Autopay for My Boost Mobile Bill?

If you set up autopay for your Boost Mobile bill, your monthly payments will automatically be deducted from your account. It is a convenient...
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How Do I Check If There's a Boost Mobile Internet or Cell Service Outage?

Boost Mobile provides different ways to check for service outages. However, the best tool for updates on service outages is the online...
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How Do I Make a Payment Arrangement with Boost Mobile?

If you have any questions, click here to reach a Boost support agent. Keep in mind though that you cannot make payment arrangements...
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How Do I Dispute Charges on My Boost Mobile Bill?

Boost gives customers plenty of flexibility when it comes to disputing charges on a bill. Customers should contact customer service,...
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How Do I Cancel My Boost Mobile Service?

You can cancel your Boost Mobile service when you feel you don't need it anymore. However, you have to go through customer support...
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How Can I Lower or Monitor My Boost Mobile Bill?

You can lower your Boost Mobile bill by following the above steps. It's good to make use of available opportunities to save some dollars...
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How do I get an extension on my Boost Mobile bill?

If you realize you'll be late paying your Boost Mobile bill, it's important to evaluate your financial situation and contact customer...
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Device Support

How Do I Check My Boost Mobile Voicemail Without My Phone?

Boost Mobile voicemail is a service that allows subscribers to check their messages without needing access to a phone. Boost Mobile...
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How Do I Get My Call History for Boost Mobile?

Boost Mobile customers are provided with some information on why a call history may be required. They are also walked through the steps...
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How Do I Order a Boost Mobile Sim Card?

Boost Mobile is a premier network provider whose services can significantly benefit individuals who use monumental data amounts daily....
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How Do I Get the Screen to Unlock for a Kyocera Phone Through Boost Mobile?

You can unlock your Kyocera phone through Boost Mobile if you want to use it on another carrier. The process is quite simple and involves...
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How Do I Fix a Broken Boost Mobile Phone If I Have Insurance?

With a Boost Shield insurance coverage plan, you never have to worry about a damaged Boost Mobile phone. Click here now to file a claim...
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How Do I Get in Touch with Boost Mobile Corporate Office About a Legal Matter?

There are a few options to contact Boost Mobile corporate office about a legal matter. However, you must attempt to seek help from...
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How Do I Check If Boost Mobile Service Is Available in My Area?

There are several different ways that you can determine which areas are covered by Boost Mobile. Of course, you can always call Boost...
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How Do I Replace a Lost or Stolen Boost Mobile Phone?

It is terrible to lose your cell phone when you use it so much and have to wait for a new replacement phone to arrive. However, this...
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What Do I Do If My Boost Mobile Phone Is Lost or Stolen?

This short article will assist you if your Boost Mobile phone was lost or stolen from you. It will walk you through the necessary steps...
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How Do I Find Out What My Boost Mobile Pin Is?

This article will assist with with the necessary steps you can take if you forget you BOOST PIN number and can not log in to your account....
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Other Inquiries

What Should I Ask Boost Mobile When Shopping for a Cellphone Provider?

This article is broken into four areas of concern for consumers when considering a Boost Mobile cellphone plan: Coverage, Price and...
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How Do I Track My Order with Boost Mobile?

Boost customers have a few different options when it comes to keeping up with their orders. Boost Mobile uses FedEx to ship orders....
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How Do I Remove Insurance from My Boost Mobile Phone?

This GetHuman guide explains how Boost Mobile customers can remove insurance from their smartphones whether they prefer to do it themselves...
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How Do I Reset My Boost Mobile Voicemail Password?

This Gethuman guide helps customers reset forgotten Boost Mobile voicemail passwords. Customers can use their online account to easily...
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How Can I Track a Lost or Stolen Boost Mobile Phone?

Do not lose hope after losing your Boost phone as there are many ways to track and recover it. The AccuTracking software is the most...
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How Can I Change or Cancel a Payment Arrangement I Made with Boost Mobile?

Boost Mobile provides flexibility for customers to manage payment arrangements, allowing changes to payment plans or due dates. The...
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How Can I Get Out of Paying My Boost Mobile Bill?

Boost Mobile provides an efficient and flexible sprint service. Among the outstanding features is the ability to exit or join the plan...
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How Can I Access My Boost Mobile Bill and Settings Online?

Accessing your Boost Mobile bill and settings is essential for managing your finances and making adjustments. You can go to the Boost...
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Upgrades and Changes

How Do I Switch My Cellphone Provider to Boost Mobile?

Switching your service to Boost doesn't have to be complicated; you might have to take a precautionary step or two when making sure...
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How Do I Move My Boost Mobile Service to a New Address?

With Boost Mobile, you can contact the customer support team and ask to move your service to a new address. There are lots of ways...
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How Do I Downgrade My Boost Mobile Package?

Boost Mobile gives you plenty of options to downgrade your package. You may do it on the Boost Mobile app, on the phone, or online....
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How Can I Fix a Cracked or Broken Boost Mobile Phone?

Is your Boost Mobile phone cracked or broken? Phone insurance helps you replace it fast and affordably. You can have your replacement...
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How and When Can I Upgrade My Boost Mobile Phone?

Boost Mobile offers easy and convenient ways to upgrade your device. Keep reading for a breakdown on how to be eligible for an upgrade...
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Service and Quality

Is Boost Mobile Cellphone Service Any Good?

Boost Mobile is a popular cellphone service provider. It has relatively cheap plans and some nice benefits such as unlimited music...
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Is Boost Mobile the Cheapest Cellphone Service?

If you are looking for a cheap cellphone service provider, then you are probably considering using a Boost Mobile plan. It's not actually...
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Does Boost Mobile Have the Best Customer Satisfaction for Cellphone Service?

This article discusses the customer satisfaction of the cellphone provider Boost Mobile. This company's satisfaction rating is average...
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How to Change Your Boost Mobile Phone Number?

This GetHuman Guide explains how Boost Mobile customers can easily change their phone number online or through the app for free. Boost...
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Why Is My Boost Mobile Phone Not Ringing and Going Straight to Voicemail?

Here's one of the best ways to troubleshoot if your Boost Mobile phone isn't ringing.
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How Do I Report a Problem with My Boost Mobile Internet Service?

This article will help guide you through the steps that you will need to take in the even that you Boost Mobile Internet service is...
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How Do I Report a Problem with My Boost Mobile Wireless / Mobile Phone?

Boost Mobile ensures clients have access to quality mobile phones from multiple brands and unlimited data access. Submitting your complaints...
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How Do I Deactivate or Stop My Call Forwarding on My Boost Mobile Phone?

Users can deactivate call forwarding on Boost Mobile phone. Follow the steps given above to stop call forwarding. Contact Boost Mobile...
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How Do I Report a Boost Mobile Service Outage?

If there is a Boost Mobile outage in your area, you can easily report it to the customer service team. You may contact them on the...
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Account Management

How Do I Reactivate My Boost Mobile Phone?

If you ever fall behind on your Boost Mobile account and it goes inactive, don't panic. You can still reactivate it but keep in mind...
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How Do I Switch My Boost Mobile Account to Be Paperless?

Paperless billing is a step towards the right direction for the safety of the earth's resources. While Boost Mobile embraces the practice,...
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How Do I Restore My Boost Mobile Service?

This short article will explain all of the option you have for restoring your boost mobile service successfully.
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How Do I Get My Boost Mobile Account Number?

Every Boost Mobile phone number should have a connected account from the cell service provider. You can use the account for many purposes,...
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How Do I Cancel My Boost Mobile Account?

Boost mobile offers a wide range of telecommunications services to customers throughout the United States, and users may benefit from...
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How Do I Transfer My Boost Mobile Account to Another Carrier?

Switching my Boost Mobile account to a new carrier seemed like a big hassle at first, but it should be easy for you with the information...
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How Do I Update Information in My Boost Mobile Account?

Boost Mobile is an international telecommunication company with low cost cell service plans and devices. To update the infromation...
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How Do I Recover a Lost Password or Pin for My Boost Mobile Account?

Customers can recover a lost password or PIN for their Boost Mobile. There are two ways of doing that, one is contacting customer support...
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How Do I Change Primary Contact for My Boost Mobile Account?

Boost Mobile allows customers to change primary contact. Account-holders have exclusive permissions to make changes to their account...
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How Do I Check If Boost Mobile Business Is Available at My Work Address?

You can check Boost Mobile Business availability online by entering your zip code to know if the services are there in your local area....
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How Do I Add Other People to My Boost Mobile Account?

There are a few different ways to add lines to a Boost mobile account. You have the option of adding new lines and assigning or transferring...
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Order and Equipment

How Do I Return Boost Mobile Equipment After I've Canceled?

This easy to follow guide explains how you can return your Boost Mobile device after you have canceled your contract. If you have recently...
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Device Management

How Do I Get a Free Month Service with Boost Mobile?

Why stress and spend huge sums of money on airtime when you can use free data plans that enable you to use your phone without incurring...
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How do I transfer my Boost Mobile service to a new phone?

Excited to upgrade your Boost Mobile phone? Follow this guide for a smooth transfer process. Back up your data, log in to your account,...
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Support and Assistance

How do I get support for my device from Boost Mobile?

There are many things that can go wrong with your Boost Mobile device and it's not always clear how to diagnose and fix the issue....
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We look to the Boost Mobile issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Boost Mobile issues reported to GetHuman
FAQ Table of Contents

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