Boost Mobile Customer FAQ

To report a lost SIM card and request a replacement, you can do so through your Boost Mobile account or by accessing the link provided on this page for the most up-to-date contact information. They will assist you in securing a replacement for your lost SIM card.

To reset your voicemail PIN, access your voicemail settings through your phone. Usually, you can do this by dialing your voicemail number, selecting the option for settings, and following the prompts to reset your PIN. If you can’t access your voicemail, you may need to check your phone’s user guide or settings menu for additional instructions.

You can typically transfer your phone number to a new carrier by initiating a port out process with your new provider. Make sure to keep your Boost Mobile account active until the transfer is complete, as it may be necessary to unlock your number. Check with your new carrier for any specific requirements they may have for transferring your number.

To ensure your line is active, verify that your plan is current and that there are no payment issues. You can check your account status through the Boost Mobile app or website. If your account is in good standing and you can make calls or use data, your line is active.

You can check the shipping status of your phone by logging into your Boost Mobile account. There, you should find the order details, including tracking information if the phone has been shipped. Additionally, you may receive email notifications regarding the shipping status.