My mom is in late stage Alzheimers. She had ordered things from the Bradford Exchange f...

My mom is in late stage Alzheimers. She had ordered things from the Bradford Exchange for years and years but when she got really bad with dementia, she sent a letter asking that her account be closed, all mail be stopped and her email be changed to our email address. Funny, the mail stopped and our email was put in but last year a package arrived at our home after we had moved my mom to memory care because she had declined past the care we could give her. We took the package to our local post office and refused it. They accepted it and we assumed everything was fine.*Then we began getting late bills and now threatening letters. I have called Bradford and the rep told me that she didn't think it would have to be paid because of my mom's condition* more letters came. I wrote a letter to BE explaining in detail what happened, the post office worker's name who took our package, etc. - no response. I did the online thing with their customer service but only got an email back saying to call. This is ridiculous that a company sent something they should not have and we did the correct thing in refusing it after it was delivered to our home and now we get letter after letter.