My mom is in late stage Alzheimers. She had ordered things from the Bradford Exchange f...

GetHuman5746407's problema de servicio al cliente con Bradford Exchange de febrero 2021

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The issue in GetHuman5746407's own words
My mom is in late stage Alzheimers. She had ordered things from the Bradford Exchange for years and years but when she got really bad with dementia, she sent a letter asking that her account be closed, all mail be stopped and her email be changed to our email address. Funny, the mail stopped and our email was put in but last year a package arrived at our home after we had moved my mom to memory care because she had declined past the care we could give her. We took the package to our local post office and refused it. They accepted it and we assumed everything was fine.*Then we began getting late bills and now threatening letters. I have called Bradford and the rep told me that she didn't think it would have to be paid because of my mom's condition* more letters came. I wrote a letter to BE explaining in detail what happened, the post office worker's name who took our package, etc. - no response. I did the online thing with their customer service but only got an email back saying to call. This is ridiculous that a company sent something they should not have and we did the correct thing in refusing it after it was delivered to our home and now we get letter after letter.

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Bradford Exchange

Problema de servicio al cliente
Reported by GetHuman5746407
feb. 12º, 2021 - hace 2 años
Not resolved
Visto por 20 clientes hasta ahora
Problema similar a 1373 otros
0 clientes que siguen esto
Items needed
Nombre en orden
Número de orden
Dirección de Envio
Dirección de correo electrónico en la cuenta (si corresponde)

Timeline

GetHuman5746407 comenzó a trabajar en este problema
feb. 12º, 2021 1:06pm
GetHuman5746407 indica que el problema aún no se ha solucionado.
feb. 12º, 2021 1:06pm
GetHuman5746407 indica que el problema aún no se ha solucionado.
feb. 12º, 2021 1:06pm
GetHuman5746407 indica que el problema aún no se ha solucionado.
feb. 12º, 2021 1:07pm