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Canon USA Customer FAQ

Top Answers & How-to Guides

What is Canon USA's Phone Number?

The question we are asked most often is about how to talk to Canon USA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Canon USA Customer Questions

can't turn off continuous focus on R8

It appears there may be a confusion about the model as Canon doesn't have an "R8" model. For the Canon EOS R and RP, you can adjust continuous focus setting in the AF operation. Go to the menu and select the AF option. Then select "AF Operation" and change the setting from "Servo AF" (continuous focus) to "One Shot AF" (single focus). Please ensure your camera model and refer to your camera's manual for accurate information.
Asked Mar 17, 2024 9:35 PM

Where is the installation file for the ImageClass MF455DW printer

The installation file for the Canon ImageClass MF455DW printer can generally be found on the Canon USA official website. Under the product listing, there should be a section for drivers and downloads. Here, you would select your operating system, and tap on 'Download' next to the software driver. Once the file has been downloaded, just open it to start the installation process. Please ensure that your printer is connected to your computer during installation.
Asked Mar 9, 2024 9:14 PM

What steps do I execute to install the drivers and software for a ImageClass MF455DW printer

To install drivers and software for an ImageClass MF455DW printer, follow the steps below: 1. Put the supplied Canon driver software CD into your computer's disk drive or download the latest software from the Canon USA website. 2. Run the installer either from the CD or the downloaded file. 3. Follow the on-screen prompts. This usually involves agreeing to terms and conditions and selecting the 'Install' option. 4. The software will likely ask you to select the model of your printer (ImageClass MF455DW) from a list. 5. Connect your printer to your computer when prompted. Most Canon printers connect via a USB cable. 6. Follow the remaining prompts to finish installing. 7. Your Canon ImageClass MF455DW printer should now be ready to use.
Asked Mar 9, 2024 9:10 PM

Help me with my Canon USA customer service issue

Warranty and Claims

How Do I File a Warranty Claim with Canon?

Canon USA is a subsidiary of the leading consumer and business-to-business imaging solutions company from Japan. They offer...

What is the warranty period for Canon cameras?

Canon cameras generally come with a one-year warranty from the purchase date, covering defects in materials and workmanship...

Can I purchase extended warranty coverage for Canon products?

Canon USA provides extended service plans for various products, giving extra coverage beyond the standard warranty. This option...

How do I register my Canon product for warranty coverage?

To register a Canon product for warranty coverage, visit the Canon USA website's registration section. Prepare your product...

Returns and Policies

What is the return policy for Canon products?

Canon USA's return policy allows for returns within thirty days of purchase, provided items are unused and have original...

What are the payment options available on the Canon USA website?

Canon USA's website usually provides several payment methods including major credit cards like Visa and MasterCard, as well as...

Software and Drivers

Where can I find software and drivers for my Canon device?

To find software and drivers for your Canon device, visit the official Canon USA website. There is a support section with...

Where can I find user manuals for Canon products?

User manuals for Canon products can be accessed on the official Canon USA website, which has a dedicated online library. Users...

Camera Accessories

Can I use third-party lenses on Canon cameras?

Yes, third-party lenses can be used on Canon cameras, with many brands like Sigma, Tamron, and Tokina providing compatibility....

What are the recommended lenses for portrait photography on Canon cameras?

In portrait photography with Canon cameras, prime and zoom lenses are recommended for their image quality and versatility. The...

What types of accessories does Canon recommend for my camera model?

Canon offers a variety of accessories tailored to enhance photography based on individual camera models. These include lenses,...

Repair and Maintenance

What is Canon's repair process for damaged products?

Canon USA has a clear repair process for damaged products, encouraging customers to gather relevant info such as model number...

What are the best practices for maintaining my Canon camera?

To maintain a Canon camera, one should regularly clean the exterior with a microfiber cloth, avoid touching the lens, use a...

Printers and Performance

Can I use Canon printers with my Mac computer?

Canon printers are typically compatible with Mac computers as they have drivers and software for seamless setup. Users can...

How do I clean my Canon printer for optimal performance?

To maintain optimal performance in a Canon printer, clean the exterior with a soft cloth, use the built-in print head cleaning...
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Canon USA issues reported to GetHuman

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