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CenturyLink Customer FAQ

Top Answers & How-to Guides

What is CenturyLink's Phone Number?

The question we are asked most often is about how to talk to CenturyLink customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My CenturyLink Account?

There are several ways you can recover your CenturyLink account. You can try to recover your account on the CenturyLink website, in...

How Do I Sign Up for Service with Century Link?

This article discusses how to sign up for services with Century Link. It also shares what to look for as you navigate the website centurylinkquote.com...
Ask any question you have about CenturyLink customer service, get an answer now.

Recent CenturyLink Customer Questions

How do I increase my download speed?

To increase your download speed with CenturyLink, try these steps: 1. Reboot your modem or router. 2. Check for and close unnecessary background programs or devices using bandwidth. 3. Move your device closer to the router or use a wired connection. 4. Ensure your equipment supports higher speeds. 5. Run a speed test to diagnose issues. 6. Consider upgrading your internet plan for higher speeds. 7. Update firmware/software on your modem/router. If issues persist, it might be necessary to contact CenturyLink support for further assistance.
Asked Jul 8, 2024 11:12 AM

how do i set up online account access?

To set up online account access with CenturyLink, begin by visiting the CenturyLink website. Look for the "My Account" section, then select "Sign In". Here, you should find an option to create a new account if you don't already have one. The site will prompt you to enter your CenturyLink phone number or account number, followed by the billing zip code. Once entered, you'll have to create a unique username and a strong, secure password. You'll also need to provide a valid email address. After you've finished this process, you'll have access to your CenturyLink account online, where you can manage your billing, services, and more.
Asked Jun 20, 2024 5:27 PM

If i disconnect my land line phone number will my internet stop working?

No, disconnecting your landline phone number should not interfere with your internet service. CenturyLink provides separate services for landline phones and internet. While they can be bundled together for billing purposes, they function independently. Therefore, unless your internet service and landline are bundled in a way that requires both to be active, you can cancel your landline without affecting your internet connection.
Asked May 30, 2024 7:26 PM

I have discounted my service and I need to send my router back. Where do I send it/

Once you've discontinued your CenturyLink service, you need to return your rented equipment. CenturyLink should send you a prepaid mailing label to return the equipment. If you haven't received this, you should contact CenturyLink directly. You can use the link provided on this page to find the most current contact information. Once you have your label, pack the router securely in a box, affix the prepaid label, and send it via the carrier specified on the return label. Please ensure that you get a receipt when you drop off the package, as this is your proof of return.
Asked May 29, 2024 7:49 PM

how to get live customer service

To get live customer service from CenturyLink, you can initiate a live chat through their website or you can call them. Currently, the most updated contact information is always accessible right here on the page you're viewing. Both options will connect you with knowledgeable representatives who can assist you with your queries or concerns promptly. Please note that exact availability hours might vary depending on your specific location and issue. It's recommended to gather any relevant information, such as your account number, before reaching out for smoother service.
Asked May 21, 2024 9:13 PM

Help me with my CenturyLink customer service issue

Billing and Payments

Can I Pay My CenturyLink Bill by Phone?

Paying your CenturyLink bill does not have to be a difficult task. There are several options available for making payments. You can...

How Do I Pay My CenturyLink Bill Online?

As a CenturyLink customer you want to make sure your bill is paid on time each month. You can pay your bill online using one of three...

Where Can I Pay My CenturyLink Bill?

CenturyLink offers some of the most flexible plans that you can pay for without breaking the bank. They offer a wide variety of services...

How Do I Get CenturyLink to Lower My Monthly Rate?

CenturyLink offers good internet packages, phone plans, and television services. If you are not satisfied with the monthly costs, you...

Account Management

How Do I Recover My CenturyLink Account?

There are several ways you can recover your CenturyLink account. You can try to recover your account on the CenturyLink website, in...

How Do I Sign Up for Service with Century Link?

This article discusses how to sign up for services with Century Link. It also shares what to look for as you navigate the website centurylinkquote.com...

How Do I Switch My Internet Provider to CenturyLink?

If you wish to switch your internet service to CenturyLink, check the availability of the internet plan in your region. You can change...

How Do I Cancel My Service with CenturyLink?

If you are no longer interested in your CenturyLink subscription, you can cancel it in a few simple steps. You also have the option...

Installation and Scheduling

How Do I Schedule an Installation Appointment with CenturyLink?

If you plan on any installation with Century Link, contacting them is easy to provide all the information you need. You can get information...

Is there a contract required for CenturyLink internet service?

CenturyLink offers a variety of internet services, with contract requirements that can differ based on the type of service and the In addition, CenturyLink often has promotional offers that may influence the terms of the service agreement. Customers considering CenturyLink for their internet needs should carefully review the details of the plan they are interested in, as it will outline any commitments, pricing, and potential fees. It is essential to keep in mind that these policies can vary by location, so the specific terms available in one area may differ from those in another. To get the most accurate and up-to-date information regarding contract requirements, customers are encouraged to check the official CenturyLink website, where they can find details about the different plans available and their associated terms....

Does CenturyLink offer bundle packages with TV and phone services?

CenturyLink does offer various bundle packages that can include Internet and phone services, but television services are typically For television services, customers often have the option to choose third-party providers or services that offer television packages separately. This flexibility allows individuals to tailor their home entertainment and communication services according to their preferences. In addition, CenturyLink frequently updates its service offerings, so it is advisable for customers to explore the current options available in their area. To find the latest information regarding bundle packages, potential features, pricing, and availability, it is recommended that customers visit the official CenturyLink website or navigate to the appropriate service page where they can obtain up-to-date details. This ensures that they access the most accurate and relevant information for their specific needs....

Can I track my CenturyLink internet usage?

Yes, it is possible to track your CenturyLink internet usage. CenturyLink provides tools for customers to monitor their data usage For customers who have a fiber connection, CenturyLink may also offer additional features that allow for more detailed tracking of internet activity, including speed tests and network performance evaluations. These resources can be particularly useful for those who are concerned about exceeding data limits or simply wish to manage their internet usage more effectively. If you are looking for specific instructions or features related to your account, it is advisable to visit the CenturyLink website and navigate to the support or account management sections. There, you can find detailed information tailored to your specific service plan and location....

Service Information

Does CenturyLink Have the Best Customer Satisfaction for Internet Service?

CenturyLink may not offer the best customer service based on the customer satisfaction rate but has shown progress in providing better...

Is CenturyLink Internet Service Any Good?

Centurylink is a popular internet service provider that is available in most of the continental United States. It has two service plans...

Is CenturyLink the Cheapest Internet Service?

Centurylink offers some of the best internet and phone bill plans in the market, and it is always advisable to negotiate a good deal...

What internet packages does CenturyLink offer?

CenturyLink offers a variety of internet packages designed to meet the needs of different customers. These packages typically include One common offering is the CenturyLink Fiber, which is known for its high-speed internet connectivity and can deliver impressive download and upload speeds. This is especially beneficial for households with multiple users or devices requiring a stable and fast internet connection. CenturyLink also offers Digital Subscriber Line (DSL) internet service in areas where fiber is not available. This option may have varying speeds, but it remains a reliable choice for many consumers. In addition to the speed variations, CenturyLink's internet packages may come with features such as no contracts or equipment fees, which adds to the flexibility for users. Furthermore, customers can often bundle their internet with phone or television services for additional savings. It is beneficial to check the current online offerings at CenturyLink's website, as availability and package details can vary based on location. For accurate information regarding specific packages, it is advisable to refer to CenturyLink's official website....

How long does it take to set up internet service with CenturyLink?

The time it takes to set up internet service with CenturyLink can vary based on a few factors, including the type of service being On the other hand, for professional installations where a technician is required to come to the home, the process generally takes longer. The actual installation appointment can usually be scheduled within a few days, depending on availability in the area. During the appointment, the technician will handle everything from connecting the necessary lines to ensuring the service is operational and optimizing the setup. For the most accurate information regarding setup times or to explore service options, customers might consider visiting the CenturyLink website, where they can find detailed information relevant to their specific needs....

What is the speed of CenturyLink's internet service?

CenturyLink offers a range of internet service speeds to cater to various customer needs. Their internet plans often include options The availability of specific internet speed tiers may vary depending on the customer's geographic location and the type of infrastructure in the area. For instance, customers in areas with access to fiber-optic connections may experience significantly faster speeds compared to those relying on digital subscriber line technology. Moreover, CenturyLink may provide additional options, such as symmetrical speeds that offer the same upload and download rates, which can be especially beneficial for activities like video conferencing, online gaming, and large file uploads. It is important for customers to assess their internet usage habits and select a plan that meets their requirements. To learn more about the specific plans available in a particular area, as well as the most up-to-date speeds and pricing, it may be helpful to visit CenturyLink's official website....

Does CenturyLink offer Wi-Fi services?

CenturyLink does indeed offer Wi-Fi services as part of its internet packages. When a customer subscribes to an internet plan, they Additionally, CenturyLink provides information on how to set up and manage Wi-Fi networks, including secure password creation and optimizing network performance. They may also offer options for advanced home networking solutions, such as mesh Wi-Fi systems, to extend coverage in larger residences. It is important for customers to check the specific offerings in their area, as availability and features can vary based on location and the chosen internet plan. For the most accurate information, including potential promotions or available devices, customers may want to look at the current CenturyLink website, which provides detailed descriptions of their services....

Security Features

What Questions Should I Ask CenturyLink When Shopping for an Internet Provider?

If you are comparison shopping for an internet service provider, you may be considering Centurylink as one of your options. In order...

Does CenturyLink offer any additional security features for its services?

CenturyLink offers various security features and services designed to protect its customers' internet and communication experiences. Additionally, CenturyLink provides its customers with options for secure remote access and enhanced firewall protection, which can be vital for those who use their networks for sensitive transactions or file sharing. This includes business customers who often have more complex security needs, enabling them to secure multiple devices connected to their networks. The company also emphasizes the importance of customer education regarding online safety practices, which can significantly reduce the risks associated with cyber threats. It is beneficial for users to take proactive steps toward securing their personal information and maintaining safe online practices. While these features vary based on the specific service plans and packages that customers choose, individuals interested in learning more about the specific security offerings that may be available for their service can visit CenturyLink’s website. It is a good source of current information regarding the available security features and any additional services that may benefit them....

Technical Support

How Do I Fix Buffering Problems with CenturyLink?

This article talks about the buffering problem when you watch streaming video using one of CenturyLink's Internet services. A variety...

How do I get technical support from CenturyLink?

With more and more reliance and dependence on your internet service, you are bound to require technical support from Centurylink at...

Can I use my own modem with CenturyLink?

Yes, customers can use their own modem with CenturyLink, but there are specific requirements that must be met to ensure compatibility Furthermore, it is important to ensure that the modem supports the necessary speeds and features needed for the chosen service plan. Customers will also need to configure the modem properly, as certain settings may be specific to CenturyLink’s network. To assist with this process, CenturyLink provides a list of compatible modems on their official website. It might also be helpful to check the specifications and support documentation available there for detailed information on using a personal modem. Doing so can help ensure a seamless experience with the services provided....

What options are available for customer service support?

When it comes to customer service support for CenturyLink, there are a variety of options available to assist customers with their Additionally, live chat support is often available on the website, allowing customers to engage in real time with a representative for immediate assistance. Phone support is another option, providing customers with the opportunity to speak directly with a trained representative who can guide them through more complex issues or questions. For those who prefer self-service options, CenturyLink also offers a comprehensive support portal that includes account management features and detailed service settings. Social media platforms can also serve as a source of support, as CenturyLink maintains active accounts where inquiries may be addressed. It is advisable for customers to explore the current website for the most up-to-date information on available support options, including specific contact numbers and hours of operation for various services. Each option is designed to provide effective support and ensure customer satisfaction....
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CenturyLink issues reported to GetHuman
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