Updated

Chase Credit Cards Customer FAQ

Top Answers & How-to Guides

What is Chase Credit Cards's Phone Number?

The question we are asked most often is about how to talk to Chase Credit Cards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if my Chase credit card is lost or stolen?

If a Chase credit card is lost or stolen, it is crucial to act quickly to protect your account. The first step is to report the loss Once you have reported the card as lost or stolen, Chase will issue a replacement card. This process usually involves verifying your identity, after which a new card will be sent to your registered address. It is also beneficial to review your recent transactions to identify any that may be fraudulent. In the online banking platform, you can easily access your statement and report any suspicious activity. Additionally, it is wise to monitor your account closely for a period after the incident to ensure that there are no unfamiliar charges. For further details or specific instructions, one might consider visiting the Chase website, where comprehensive resources are available to assist with managing lost or stolen cards....

How do I reset my password for my Chase credit card account?

To reset a password for a Chase credit card account, the user can follow a series of steps designed to ensure account security. First,...
Ask any question you have about Chase Credit Cards customer service, get an answer now.

Recent Chase Credit Cards Customer Questions

How do I figure out this charge on my account?

To figure out a charge on your Chase Credit Card account, review your transaction history through online banking or the mobile app. Look for any merchant details provided in the charge description. If still unclear, you can reach out to the merchant directly for more information. If the charge appears fraudulent or you have additional concerns, you may want to dispute the charge.
Asked Jul 7, 2024 2:11 AM

I paid on my bill on the 15th thru my bank, it cleared the bank, but hasn’t been apples to my credit card bill

Sometimes, there could be a delay between when your payment clears the bank and when it is reflected on your credit card account, often taking 2-3 business days. However, if it has been longer, it's possible there may be an issue. Double-check all your payment details, like the payee name and account number, to ensure they're accurate. If the problem persists, we recommend getting in touch with your bank and Chase Credit Cards to resolve the issue. They have the most up-to-date and detailed information about your payment status. Keep in mind that payment processing times can vary based on different factors, including the method of payment.
Asked May 24, 2024 7:04 PM

I signed up for an explorer card to get $300 off the cost of a ticket I am booking. Because I wasn't awarded the card immediately, I cannot get the discount. Therefore I want to cancel my application which is in process. How do I do that?

You can cancel your Chase Credit Card application by calling Chase's customer service line directly. The number can be found on Chase's website. However, it's important to note that there's no guarantee that the application can be cancelled if it's already being processed. It might still go through and then you'd have to close the account after it has been opened. Furthermore, cancelling a credit card application could potentially have a small negative impact on your credit score. For future instances, keep in mind that instant approval for credit cards isn't always guaranteed and processing times can vary.
Asked Apr 2, 2024 7:59 PM

Need to speak to a representative

Apologies, but as an assistant, I'm unable to help you connect directly with a representative. Please go to the Chase Credit Cards website or call the number on the back of your card to get assistance. They have customer service representatives available 24/7 to provide immediate assistance for any inquiries or issues you might have.
Asked Mar 13, 2024 12:29 AM

I want to settle my past due balance

You can settle your past due balance with Chase by logging into your online account. Once logged in, navigate to the "Pay" or "Payment" section. There, you will see the amount due and have the option to make a payment. You can use a checking or savings account to make the payment. If your account is seriously past due, you may need to speak with a Chase representative to make arrangements. Payment in full is usually encouraged, but in some cases, you may be able to establish a payment plan. Always make sure to get confirmation of any payment you make for your records.
Asked Feb 15, 2024 5:13 PM

Help me with my Chase Credit Cards customer service issue

Application Process

How Do I Apply for a Chase Credit Card?

This article provides readers with the minimum requirements for applying for a Chase credit card and lists all the information the...

Can I request a credit limit increase on my Chase credit card?

Yes, it is possible to request a credit limit increase on a Chase credit card. Typically, customers may request an increase online...

Benefits and Rewards

What are the benefits of having a Chase credit card?

Chase credit cards offer a variety of benefits that cater to different financial needs and spending habits. One of the most appealing Additionally, many Chase cards come with valuable perks such as travel insurance, extended warranty protection, and purchase protection. Travel-related benefits include no foreign transaction fees, free access to travel assistance services, and discounts on car rentals and hotel stays, which can greatly enhance the overall travel experience. Specific cards may also offer complimentary access to airport lounges, which can add comfort during travel. Chase is known for its robust online banking tools and mobile app, making it simple for cardholders to manage their accounts, track rewards, and set spending limits. Furthermore, many Chase cards come with zero liability protection against unauthorized transactions, providing an added layer of security. Cardholders also benefit from promotional offers like sign-up bonuses, which can significantly boost rewards in the initial months after opening an account. For individuals considering a Chase credit card, it may be worthwhile to explore the different options available and find one that aligns with their lifestyle and financial goals. For up-to-date information on specific cards and their benefits, visiting the official chase.com website is recommended....

What rewards programs are associated with Chase credit cards?

Chase offers several rewards programs that cater to a variety of preferences and spending habits. One of the most well-known program Chase Freedom and Chase Freedom Unlimited cards also provide rewards through the Ultimate Rewards program, but they do so in different ways. The Freedom cards often emphasize cash back, with rotating categories that allow cardholders to earn bonus cash back on specified types of purchases in different quarters. This dynamic structure encourages cardholders to plan their purchases to maximize their cash back rewards. Additionally, Chase has partnerships with various airlines and hotels, allowing cardholders to transfer their Ultimate Rewards points to numerous loyalty programs. This feature is particularly valuable for those who travel frequently and want to make the most out of their points by utilizing them for flights or hotel stays. When considering these rewards programs, it is important for cardholders to evaluate their individual spending patterns and what kind of rewards they prefer. For more details regarding specific card benefits and rewards structures, it is advisable to refer to chase.com or the promotional materials associated with each specific card....

Credit Card Limits

What is the credit limit for a Chase credit card?

The credit limit for a Chase credit card can vary widely based on several factors, including the type of card, the applicant's creditworthiness,...

Can I transfer a balance from another credit card to my Chase credit card?

Yes, it is possible to transfer a balance from another credit card to a Chase credit card. Chase offers balance transfer options on It is essential to review the terms and conditions associated with the balance transfer, as there may be a fee, typically a percentage of the amount transferred. Additionally, promotional interest rates may apply for a limited time, so it is wise to verify the specifics before proceeding. The process usually involves providing your Chase credit card number and the details of the credit card from which you are transferring the balance. Customers should also consider the credit limit on their Chase credit card, as it may affect the amount that can be transferred. For complete information, including any potential fees and current offers, it would be advisable to visit the official Chase website or log into your Chase account for detailed guidance....

Interest Rates and Fees

What is the interest rate on Chase credit cards?

The interest rate on Chase credit cards can vary depending on several factors, including the specific card product, the individual's It is important for potential cardholders to review the terms and conditions associated with each card, as these documents provide detailed information regarding interest rates, including how they fluctuate based on changes in the market or the cardholder's payment behavior. Individuals should also consider factors such as promotional rates that may apply during an introductory period, which can offer a lower APR for a limited time. Therefore, to find the most accurate and updated information on interest rates, it is advisable to visit the current Chase website, where one can review specific card details....

What are the fees associated with a Chase credit card?

Chase credit cards can come with a variety of fees, depending on the specific card and its features. One of the most common fees associated Another potential fee is the late payment fee. If a cardholder fails to make the required minimum payment by the due date, Chase may impose a late payment fee. The exact amount of this fee can vary, so it is advisable to check the cardholder agreement for specifics. There may also be foreign transaction fees on certain Chase cards when purchases are made outside the United States. This fee typically applies to a percentage of the transaction amount, and it is beneficial to check whether the card being used incurs this charge or if it waives such fees for international purchases. Cash advance fees are another consideration. If a cardholder uses their Chase credit card to withdraw cash, there is often a fee associated with that transaction, as well as interest rates that can begin accumulating immediately, often at higher rates than standard purchases. To find the most accurate and detailed information about fees associated with a specific Chase credit card, it is best to refer to the cardholder agreement or visit Chase's official website, where cardholders can explore the terms and conditions related to their credit card....

Payment Management

What happens if I miss a payment on my Chase credit card?

When a payment is missed on a Chase credit card, several consequences may arise. First, the account holder may incur a late payment Furthermore, a missed payment is likely to be reported to credit bureaus, which can negatively affect the cardholder's credit score. This impact on creditworthiness can make it more challenging to obtain future credit or loans at favorable terms. Chase typically provides a grace period for payments, during which a missed payment may not incur penalties, but this period can differ based on the card type. It is advisable for cardholders to regularly review their statements and payment due dates to avoid any disruption in service and potential negative repercussions. For more detailed information regarding missed payments and associated fees, cardholders can refer to the specific terms outlined on their account page or look for additional resources on the official Chase website....

What options do I have for managing my credit card payments?

Chase Credit Cards provides several convenient options for managing credit card payments, allowing users to choose what works best Additionally, customers can opt for automatic payments, which helps ensure that payments are made on time without needing to remember each due date. This feature can be configured to pay the full balance, a fixed amount, or the minimum payment, providing added convenience for busy lifestyles. In some cases, users can also send payments by mail, using the address provided on their billing statements. This traditional method requires sending a check along with the payment coupon that comes with the statements. Finally, for those who prefer to manage their credit card accounts via telephone, making payments through an automated phone service is another available option. Through these various channels, Chase Credit Cards aims to provide a manageable approach to fulfilling payment responsibilities. For the most current details on payment methods, it is advisable to visit the official Chase website....

Statements and Online Access

Can I add an authorized user to my Chase credit card?

Yes, it is possible to add an authorized user to a Chase credit card account. The primary cardholder has the ability to add someone,...

How can I view my credit card statements online?

To view credit card statements online, customers can log into their account on the Chase website or mobile app. After logging in with...

Account Security

What should I do if my Chase credit card is lost or stolen?

If a Chase credit card is lost or stolen, it is crucial to act quickly to protect your account. The first step is to report the loss Once you have reported the card as lost or stolen, Chase will issue a replacement card. This process usually involves verifying your identity, after which a new card will be sent to your registered address. It is also beneficial to review your recent transactions to identify any that may be fraudulent. In the online banking platform, you can easily access your statement and report any suspicious activity. Additionally, it is wise to monitor your account closely for a period after the incident to ensure that there are no unfamiliar charges. For further details or specific instructions, one might consider visiting the Chase website, where comprehensive resources are available to assist with managing lost or stolen cards....

How do I reset my password for my Chase credit card account?

To reset a password for a Chase credit card account, the user can follow a series of steps designed to ensure account security. First,...
We look to the Chase Credit Cards issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Chase Credit Cards issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated