Chase Customer Service Issues

Hello, I have encountered a possible scam when selling a product on the OLX website in India. A person from the US showed interest in buying, and upon requesting payment, they sent an email purporting to be from JPMorgan Chase Bank. The email requests a shipment receipt for the release of the full amount transferred. I am uncertain about the authenticity of this communication. Here is some information shared in the email for reference: - Sender: JPMorgan Chase Bank - Email: [redacted] - Amount: Rs.30,[redacted] - Account Name: Dipika Lalwani - Bank Name: Standard Chartered Bank - Account Number: [redacted] - Date: November 13, [redacted] - Status: Hold Reload - Transfer ID: CHS/05/17/[redacted] - Warning about FBI monitoring transactions I would appreciate any insights or advice on how to proceed regarding this email.

I made a payment through a Chase Bank online wire transfer two weeks ago, but I have not received it yet. The process has been filled with excuses since day one of the payment. Initially, they requested tracking details for crediting the money, followed by requests for INR 15,[redacted] for international transfer fund tax, INR 32,[redacted] more due to insufficient balance, and INR 85,[redacted] for a promo award that I want to decline but have been informed I cannot. They insisted on additional payments due to currency conversion issues, with requests for INR 1,71,[redacted] and INR 1,[redacted] for commission. Despite claiming each step was the final one, new demands keep arising, with the latest being for INR 2,00,[redacted]. I am concerned if this is a legitimate Chase Bank transaction or if it is a fraudulent scheme. The email address I received messages from is [redacted]

I've been attempting to contact a customer service representative for an hour now. Each time I call, I end up on hold for several minutes just to be redirected to another number which then disconnects the call. Yesterday, I tried to reserve a cruise and pay for two rooms along with the wedding service. While the first two transactions went through, the third one was rejected due to a daily spending limit on my Chase account. After speaking with a representative, they increased the limit so I could proceed with the wedding booking. However, today I noticed that one of the cruise charges seems to be missing from my account. I've been trying to get in touch with Chase to clarify the situation but haven't been successful so far.

The Chase ATM on 57th Ave in Glendale jammed up on Sunday between 10:20 pm and 10:40 pm, not dispensing my cash. After speaking with the bank manager, I was informed that since I don't have an account with them, I must address the issue through my own bank, which seems unfair. I specifically withdrew $80, but my account was charged $[redacted], even though I only receive $[redacted] monthly. I filed a dispute with my bank and Chase, but it's urgent as I now have a 5-day notice to pay my rent. I rely on this money for living expenses, and the situation is stressful. Any advice or assistance would be greatly appreciated.

I am seeking urgent assistance from top management regarding an issue at Chase Bank. Upon visiting the bank about my stolen debit card, a clerk falsely claimed to be the manager and did not allow me to escalate my concerns. Despite receiving a replacement card that was also stolen, I discovered my account was mysteriously closed without any explanation, leaving me unable to file a claim for the thefts. Despite making substantial deposits since [redacted], my funds seem to be missing, and each bank visit yields no resolution. My previous efforts to address this in federal court were unsuccessful. Could you clarify why my accounts were closed and help me locate my missing deposits? Furthermore, I prefer communication via text message over email.

I have noticed 2 unexpected charges on my Chase Freedom card for AT&T bill payments, which I did not make. Despite attempting to contact customer service through GetHuman, there has been a significant delay. These charges are substantial, and I do not have an AT&T account. I am eager for these charges to be voided and would appreciate if new cards could be issued to me promptly. I have been attempting to reach Chase since earlier today without success. This level of service is very disappointing as I have never encountered such an issue before. Despite trying to initiate a dispute through the website, I was unable to do so. It has been incredibly frustrating to receive no response.

I am disappointed with my experience with Chase. Today, I spoke with a credit associate regarding a payment that was 38 days late, resulting in a negative mark on my credit report. I have never missed a payment before and now that I have paid the outstanding balance in full, I requested Chase to remove the mark. However, they stated they couldn't do it and advised me to contact Equifax. Equifax, on the other hand, mentions that only the bank can remove such marks. I am frustrated by this runaround and feel Chase is not showing willingness to assist their customers. If this is their policy, I am considering moving my banking activities elsewhere. I would appreciate your attention to this matter.

I wanted to share my recent experience regarding my negative balance at Chase Bank. A polite young man talked to me about it, although he couldn't offer me a loan due to Chase's specific criteria. I appreciated his effort but was disappointed by the outcome. I believe he would be better suited assisting older clients at the Chase Bank Hillcrest branch near SMU. Mr. James A. Ortega, Relationship Banker NMLS ID: [redacted], at the Coit Road branch managed the situation well, along with the tellers I interacted with. Transitioning from riches to financial struggles is challenging, but aging is a natural process. The kindness and respect shown by Mr. James A. Ortega meant a lot to me. Sincerely, Mary Pat O'Donnell-Jackson

Dear Sir, I urgently need a reply, as someone has claimed to make a payment into my friend's account and provided me with an original Chase bank slip dated November 23, [redacted]. Surprisingly, Chase bank has not processed the payment. Please contact me promptly for further clarification. Attached is proof of the payment. Best regards, Marrika&Ella Naturalbabes

I am continuously receiving unwanted calls despite paying my bills and requesting to be left alone. The calls are related to a government deal for individuals with no interest in life due to their age. I have already informed them to stop calling me, but I keep receiving calls. Recently, there was also fraud on my card which we discussed. Despite this, I am now being informed about a case worker for the mentioned issue. The caller ID shows up as card services. I have been unwell with the flu and am exhausted by this harassment, especially when I am diligent in paying my bills.

Date: January 17, [redacted] National Bank Chase Travel Card (SW Fly) P.O. Box [redacted] Louisville, KY 40[redacted] Dear Manager, I would like to address an issue regarding my account in January [redacted]. During my trip to Alaska, there seemed to be a problem with my card, ending in [redacted]. When I tried to make a payment, the automated service did not recognize my Slate card. Despite assurance from customer service that everything was fine on their end, I was advised to keep trying due to a possible system issue when I visited the Veteran Memorial office in Houston. After a conversation with Anthony on January 8th, where he waived the late fee and processed my payment, I believed it had gone through. However, I later received notification that my payment was not received, leading me to make a payment at the ATM on 1/16/[redacted]. Unfortunately, I am unable to change my password online, prompting me to consider setting up auto payments due to ongoing difficulties. Thank you for your assistance. Sincerely, RRT Rickey Tezino [redacted] Gears Rd., #[redacted] Houston, TX [redacted] [redacted]

Chase Sapphire has recently updated their travel reward redemption policy which has caused some challenges for my family as we are trying to book a trip. We have identified the flights we need on Delta's "Main Cabin" option due to the recent trend of airlines charging extra for seat selection. Unfortunately, when we contacted Chase to book, we were only offered the Economy cabin without the ability to select seats next to each other, especially vital for my 7-year-old autistic son, my 17-month-old, and myself being 8 months pregnant. Despite speaking with multiple representatives and supervisors at Chase, no solutions were provided, as they now book through Expedia limiting class options. Even though Expedia showed the preferred option, Chase couldn’t accommodate. We proposed buying the necessary tickets with reimbursement in travel rewards, but this was denied as well. This predicament has left me feeling that this policy discriminates against individuals with special needs, infringing on equal rights for them to use their travel rewards effectively.These limitations fail customers with special needs, steering towards potential ADA violations.

I recently attempted to use my Presidential Plus Mastercard for internet service with Internet Solutions in Johannesburg, South Africa. Despite multiple attempts, the card was rejected on their website. Throughout my stay at the hotel, I continued to use the complimentary wifi due to this issue. To my surprise, I found a charge of $25.24 on my card today, indicating usage of nearly 1GB of data that I never received notification about. I offered to pay for a portion of the charge and requested a credit, but the hotel refused. As I am checking out soon, I am left with no resolution. I have faced continuous card rejections with this Mastercard on their system, forcing me to use my American Express card instead. I feel the need to dispute this charge immediately as I depart within the next 12 hours.

I am currently seeking employment opportunities for a few months before launching my own business in the USA. I hold a B1/B2 visa and have visited the USA three times. I have not been involved in politics in India or the USA, but I feel that my life is being politically controlled by enemies, including certain relatives. My USA visa is expiring soon, and I see it as a significant achievement. I aspire to delve into the diamond industry and establish a virtual reality entrepreneurship venture focusing on philosophy through e-commerce. I have ambitions of philanthropy and contributing to global development. I am not interested in seeking political assistance but rather wish to write books to generate income. I have plans to start a website offering services similar to paytm.com, including hotel and flight bookings. I am determined to succeed and secure the future of my family in the USA. Thank you. - Darshan D. Jain

I signed up for a 30-day free trial with 1Password, a software company. Midway through the trial, they charged my bank account $38.55 for a year's service, which I was not prepared for as I had other expenses, including medication for my stenosis. I coordinated my funds to be available at the end of the trial. I reached out to their support team through writing, as they do not have a contact phone number, to request a refund, but all I received was an automated response stating they didn't understand my request, despite it being clear. I am seeking a reversal of the charge.

I mistakenly purchased a Starbucks eGift Card using my Chase mobile app. I have been in contact with both Starbucks and Chase Bank for a few weeks, providing various digital receipts and screenshots. If I cannot resolve this online, I refuse to call the customer service lines again. I am very unsatisfied with the service from both Chase Bank and Starbucks. If the purchase cannot be reversed online, I will escalate the issue at my local Chase Bank branch. If that doesn't work, I will close my Chase Bank account and discourage others from using this bank. All I want is the $80.00 gift card refunded to my Chase Bank account linked to my debit card.

On February 25th, I successfully completed an online international wire transfer from my checking account amounting to $[redacted] USD to be converted and wired to the recipient's TD Trust Bank account in Canada. I received a wire summary receipt indicating an approximate conversion of [redacted] Canadian dollars. However, despite the accurate wire information provided in the summary, the wire transfer did not go through. I encountered an issue with my checking account, which I suspect was caused by a Chase employee due to my frustrated tone. I plan to contact the Better Business Bureau upon my return from Canada, where I urgently needed the funds to be wired. I had a positive experience with Linda and her supervisor in customer service, who updated my profile with my Canadian contact telephone number. Their assistance was commendable, but further help is needed to resolve the situation promptly. I'm currently in Canada and unavailable to receive a text message on my U.S. phone for verification purposes. Please contact me at [redacted]. I appreciate any assistance to rectify this issue promptly and effectively, similar to the excellent service provided by Linda at Chase. Thank you. RL Peterson.

I lost my card and have been unable to reach you by phone. My card number is possibly 4[redacted] 2[redacted]. My SSN is [redacted] 42 [redacted]. I suspect I left my card in a Bangkok ATM yesterday at 2:30pm after withdrawing 5,[redacted] Thai Baht. This was my last transaction. Earlier, I made a small purchase for about [redacted] Baht. I attempted to provide my card details via phone, but the system didn't recognize my card or me. I'm concerned about possible misuse of my card. Despite numerous unsuccessful attempts to contact you by phone within two hours of the withdrawal, I was unable to get through. Best regards, Kenneth P.

I was expecting to receive my tax refund today, on 3/6/[redacted], amounting to $9,[redacted].05. H&R Block mistakenly entered the funds into the wrong account at Chase, with the last digit entered as 1 instead of 7. As a single mother of three facing financial difficulties including the fear of losing my home, I urgently need some portion of my refund deposited into my account today. Despite verifying all my information, the error made by H&R Block has caused a delay of 1-2 business days, leaving me in a difficult situation with no funds available. I have been requesting to speak with a supervisor, but have been informed no one is available and that I may have to wait 2 business days for a call back. I believe this situation could have been managed better, and I'm hopeful for a swift resolution to have at least a part of my refund available today. Your assistance in resolving this matter promptly would be greatly appreciated.

On February 14, [redacted], I contacted Chase at [redacted] to close my savings account due to a recurring $25 monthly service fee. Despite difficulties understanding the representative, she assured me the account could be adjusted to avoid the fee. On March 8, [redacted], I discovered another $25 charge on my account through online banking. I appreciate the call recordings available to verify the conversation. I kindly request a refund of the mistakenly charged $25 and the closure of all my savings accounts.