Cannot login to my account. I forgot my password. The only way to reset the password is...

GetHuman7954030's Problema de acceso a la cuenta con Citi Cards de noviembre 2022

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Before contacting them, items GetHuman7954030 may need:
Nombre de la cuenta, dirección de facturación de la cuenta, número de tarjeta Citi, últimos 4 del número de seguro social, fecha de nacimiento y número de teléfono de la cuenta
Top Tip from another customer
Si tiene problemas con una contraseña, intente restablecerla con su dirección de correo electrónico (asegúrese de usar la ortografía correcta). Haga clic en "Olvidé mi contraseña" debajo del inicio de sesión, luego siga las instrucciones. Debería tener la opción de restablecer con su número de teléfono.
The issue in GetHuman7954030's own words
Cannot login to my account. I forgot my password. The only way to reset the password is by entering my card number on their online portal. Since I haven’t activated or kept any of the cards they’ve sent me over the last few years, I don’t have that number. I tried calling them but they told me without a card number I’m permanently locked out of my account for good, even though I’m continuously making payments to them every month. Nobody on the phone from Citi will help me no matter how much additional information I try to give them to verify myself.

GetHuman7954030 did not yet indicate what Citi Cards should do to make this right.

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Citi Cards

Problema de acceso a la cuenta
Reported by GetHuman7954030
nov. 16º, 2022 - hace 3 meses
Not resolved
Visto por 2 clientes hasta ahora
Problema similar a 581 otros
0 clientes que siguen esto

Timeline

GetHuman7954030 comenzó a trabajar en este problema
nov. 16º, 2022 3:38am