We are going to be planting an apple tree in our back yard. Where we are planting to t...

GetHuman-robgusto's customer service issue with Comcast from May 2019

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The issue in GetHuman-robgusto's own words
We are going to be planting an apple tree in our back yard. Where we are planting to tree is right over a cable line from the pole to the house, it is black and I have seen this cable personally as I have put down patio stone path and ran into the cable. The cable needs to be moved or it WILL get cut!!! I took the proactive stance and called Comcast to inform them of what my intentions were and they needed the cable moved. I was informed that there was no way Comcast could move the cable due to the fact that Comcast's wires are orange. The apple tree will be planted in about three weeks and the cable runs directly in the way of the site where the tree will be planted. I need someone to come out and move that cable, please.
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Comcast

Customer service issue
Reported by GetHuman-robgusto
May 19th, 2019 - a mon ago
I have an issue with Comcast too
Not resolved
Seen by 3 customers so far
Similar issue to 15294 others
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Timeline
GetHuman-robgusto started working on this issue
May 19th 2:43pm