Con Edison Customer FAQ

You can find the most up-to-date contact information to speak with a human in Con Edison customer service through the link provided on this page.

If your circuit breakers won't come back on, it may be due to an unresolved fault in your system. Typically, a circuit breaker trips to protect the circuit from overheating or a potential fire hazard. If the cause of the trip has not been rectified, the breaker will not reset. It's also possible that the breaker itself could be damaged. Given that electricity can be dangerous, if not handled correctly, it's advisable to seek help from a licensed electrician in these situations. Remember not to force a breaker to stay on if it continues to trip. This is a safety feature designed to prevent larger issues.

The credit you received in your bank account from Con Edison may be a refund resulting from an overpayment on your account, a correction of a billing error, or possibly a deposit refund if one was previously paid. However, for specific details regarding the reason for the credit, please check your most recent statement and billing details as these usually explain any credits applied to your account.

To change from oil heat to gas, you'll need to contact Con Edison to start the process. After assessing your location for gas service availability, a service representative will walk you through the process. This usually involves an internal property inspection, installation of a new gas line, and installation of gas-fired equipment. Please note that all installations must be done by certified professionals as per safety regulations. You may also need to contact your oil company to cease oil service. Lastly, Con Edison will conduct a final inspection to ensure everything is satisfactory before you can start using gas heat. Please remember, the process can take some time, so plan accordingly.